Scheduled Maintenance Update

Scheduled Maintenance Report for Talkdesk

Completed

The scheduled maintenance has been completed.

Posted May 21, 2023 - 09:36 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted May 21, 2023 - 07:00 UTC

Scheduled

Talkdesk will be conducting platform maintenance during the hours of 08:00 - 12:00 UTC (00:00 - 04:00 PDT) on Sunday, May 21st, 2023.

During this maintenance window, infrastructure enhancements will be made to increase platform resiliency.

What can users expect during the maintenance period?

We don't expect a major impact on users, however, there may be performance issues/latency on Telephony services, Agent Experience components and Talkdesk Digital Engagement.

This page will be updated throughout the maintenance.

Posted May 09, 2023 - 15:34 UTC

This scheduled maintenance affected: Americas (US) (Inbound (Telephony), Outbound (Telephony), PSTN (Telephony), BYOC (Telephony), Email (Talkdesk Digital Engagement), Messaging (Talkdesk Digital Engagement), Chat (Talkdesk Digital Engagement), Agent Dashboard (Agent Experience & Routing), Call Controls (Agent Experience & Routing), Call Audio Quality (Agent Experience & Routing), Call Flows & Routing (Agent Experience & Routing), Greetings & Audio Messages (Agent Experience & Routing), Studio Flow Execution (Agent Experience & Routing), Studio Admin Interface (Agent Experience & Routing)).