All Systems Operational
Agent Dashboard   ? Operational
Contacts   ? Operational
Integrations - Contact Synchronization   ? Operational
Integrations - Task Execution   ? Operational
Reporting   ? Operational
Voice - Call Recordings & Voicemail   ? Operational
Voice - Dequeuing Calls   Operational
Voice - Greetings & Messages   ? Operational
Voice - Incoming Browser Calls   ? Operational
Voice - Incoming SIP Calls   ? Operational
Voice - Incoming External Phone Calls   ? Operational
Voice - Outgoing Browser Calls   ? Operational
Voice - Outgoing SIP Calls   ? Operational
Talkdesk ID Login   ? Operational
Talkdesk Live   Operational
Single Sign On (SSO)   Operational
SMS - Inbound   Operational
SMS - Outbound   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 21, 2018

No incidents reported today.

Apr 20, 2018

Talkdesk Main agent dashboard and web-call mode inability to load. Callbar unaffected; agents already logged in to Talkdesk Main unaffected.

Apr 19, 2018

No incidents reported.

Apr 18, 2018

No incidents reported.

Apr 17, 2018

No incidents reported.

Apr 16, 2018

No incidents reported.

Apr 15, 2018

No incidents reported.

Apr 14, 2018

No incidents reported.

Apr 13, 2018
Resolved - The issue has been mitigated for affected customers. We will continue to monitor the situation for the rest of the day. Please reach out to support@talkdesk.com if you experience any issue.
Apr 13, 02:51 PDT
Identified - We have a workaround that has been put in place for the affected accounts in Australia. Please reach out to support@talkdesk.com if you experience issues in connecting to Talkdesk in Australia.
Apr 13, 01:29 PDT
Investigating - We're currently investigating issues in logging into Talkdesk from areas in Australia such as Sydney, Brisbane, and Perth. We will update this ticket with more information as soon as we have it.
Apr 13, 00:51 PDT
Apr 12, 2018

No incidents reported.

Apr 11, 2018

No incidents reported.

Apr 10, 2018

No incidents reported.

Apr 9, 2018

No incidents reported.

Apr 8, 2018

No incidents reported.

Apr 7, 2018

No incidents reported.