Talkdesk Status

All Systems Operational

Agent Dashboard Operational

Contacts Operational

Integrations - Contact Synchronization Operational

Integrations - Task Execution Operational

Reporting Operational

Voice - Call Recordings & Voicemail Operational

Voice - Dequeuing Calls Operational

Voice - Greetings & Messages Operational

Voice - Incoming Browser Calls Operational

Voice - Incoming SIP Calls Operational

Voice - Incoming External Phone Calls Operational

Voice - Outgoing Browser Calls Operational

Voice - Outgoing SIP Calls Operational

Talkdesk ID Login Operational

Talkdesk Live Operational

Single Sign On (SSO) Operational

SMS - Inbound Operational

SMS - Outbound Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 12, 2018

No incidents reported today.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018

No incidents reported.

Nov 7, 2018

No incidents reported.

Nov 6, 2018

No incidents reported.

Nov 5, 2018

Problems with receiving/making calls

Resolved - Our systems are now fully operational but we'll continue to monitor.

Please reach out to support@talkdesk.com if you encounter further issues.
Nov 5, 11:19 PST

Update - We are seeing recovery across all systems. We'll continue to monitor.
Nov 5, 10:13 PST

Monitoring - Our provider has identified the issue and all systems appear to be recovering.

We'll monitor the situation closely.
Nov 5, 09:50 PST

Identified - The issue has been identified and a fix is being implemented.
Nov 5, 09:39 PST

Investigating - Our telecom provider is experiencing resurgent errors which have impacted our systems. The primary symptoms are dropped calls or problems making outbound calls.

We are working with them again to address the issues as quickly as possible.
Nov 5, 09:39 PST

Issues with receiving/making calls

Resolved - Our systems are now fully operational and everything has recovered.

Please reach out to support@talkdesk.com if you see otherwise.
Nov 5, 09:19 PST

Update - We are continuing to monitor for any further issues.
Nov 5, 09:12 PST

Monitoring - We are seeing improvements across all systems and we will continue to monitor.
Nov 5, 09:07 PST

Update - We are continuing to investigate this issue.
Nov 5, 08:50 PST

Update - We are continuing to investigate this issue.
Nov 5, 08:34 PST

Investigating - Our telecom provider has identified an issue and we're currently working closely with them on fixing this.

We'll provide more updates shortly.
Nov 5, 08:29 PST

Nov 4, 2018

No incidents reported.

Nov 3, 2018

No incidents reported.

Nov 2, 2018

No incidents reported.

Nov 1, 2018

No incidents reported.

Oct 31, 2018

No incidents reported.

Oct 30, 2018

No incidents reported.

Oct 29, 2018

No incidents reported.