Talkdesk Status

All Systems Operational

Voice Operational

Inbound Operational

Outbound Operational

PSTN Operational

xConnect Operational

BYOC Operational

SIP Operational

Call Controls Operational

Call Audio Quality Operational

Call Flows & Routing Operational

Greetings & Audio Messages Operational

Voicemails & Call Recordings Operational

Apps Operational

Callbar Operational

Studio Operational

Agent Dashboard Operational

Mobile Agent Operational

Workforce Engagement Portal Operational

Agent Assist Operational

Virtual Agent Operational

Platform Operational

Talkdesk ID Login Operational

Single Sign On (SSO) Operational

APIs Operational

PCI Payment Operational

Email Notifications Operational

Reporting & Analytics Operational

Live Reporting Operational

Historical Reporting Operational

Integrations Operational

Contact Synchronization Operational

Pop & Automated Task Execution Operational

Salesforce Connector Operational

Zendesk Connector Operational

Slack Connector Operational

Other Connectors Operational

Omnichannel Operational

Email Operational

Messaging Operational

Chat Operational

Social Listening Operational

SMS Operational

Inbound Operational

Outbound Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 26, 2021

No incidents reported today.

Sep 25, 2021

No incidents reported.

Sep 24, 2021

No incidents reported.

Sep 23, 2021

No incidents reported.

Sep 22, 2021

No incidents reported.

Sep 21, 2021

No incidents reported.

Sep 20, 2021

Call Flows & Routing degraded Performance

Resolved - The incident is fully resolved. In case some remaining agents did not update the status recently and are not receiving calls when available, we recommend a session logout/login. In case you need additional support please contact our support team (https://support.talkdesk.com/hc/en-us/requests/new).
Sep 20, 18:18 UTC

Update - At this point the initial issue was fully resolved, we can see recovery on our system. Monitoring will continue.
Sep 20, 17:32 UTC

Update - After extensive testing, we can confirm the issue has been fully resolved. The impacted customers should no longer be experiencing the inbound call assignment issues. Monitoring will continue.
Sep 20, 16:59 UTC

Monitoring - We are already seeing recovery on-call delivery to agents. We will continue to monitor the situation.
Sep 20, 16:32 UTC

Update - Some delays in assigning Inbound calls to agents might still be noticed currently for a subset of customers. Some agents can also be experiencing calls getting disconnected when answered by the agents. Outbound calls are not impacted. We have increased system capacity to resolve the inbound call issue. We will provide an update as soon as we have more details.
Sep 20, 16:18 UTC

Update - We were able to observe some improvements, but some delay assigning Inbound calls to agents might still be noticed currently for a subset of customers. Outbound calls are not impacted. We have increased system capacity to resolve the inbound call issue. We will provide an update as soon as we have more details.
Sep 20, 15:55 UTC

Update - The issue impacts some inbound call routing where calls are not assigned to some agents for a subset of customers. Outbound calls are not impacted. We have identified the issue and are working on recovering and restoring it. We will provide an update as soon as we have more details.
Sep 20, 15:33 UTC

Update - We are continuing to work on a fix for this issue. We will provide an update as soon as we have more details.
Sep 20, 15:19 UTC

Identified - The issue has been identified. Mitigation steps are in progress. We will provide an update as soon as we have more details.
Sep 20, 15:01 UTC

Investigating - We are observing degraded performance on Assignment and Dial since 14:46 UTC. We will provide an update as soon as we have more details.
Sep 20, 14:51 UTC

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.