All Systems Operational
Telephony Operational
Inbound Operational
Outbound Operational
PSTN Operational
xConnect Operational
Agent Experience & Routing Operational
Agent Dashboard Operational
Call Controls Operational
Call Audio Quality Operational
Call Flows & Routing Operational
Greetings & Audio Messages Operational
Studio Flow Execution Operational
Studio Admin Interface Operational
Apps Operational
Agent Workspace Operational
Agent Assist Operational
AI Trainer Operational
Callbar Operational
Feedback Operational
Digital Engagement Operational
Performance Management Operational
Phone Operational
Quality Management Operational
QM Assist Operational
Talkdesk Conversations Mobile App Operational
Talkdesk Phone Mobile App Operational
Talkdesk Schedule Mobile App Operational
Talkdesk Predictive Dialer Operational
Talkdesk Self-Service Portal Operational
Talkdesk Knowledge Management Operational
Virtual Agent Operational
Voice and Screen Recording Operational
Workforce Management Operational
Identity Operational
Talkdesk Workspace Designer Operational
Platform Operational
Talkdesk ID Login Operational
Single Sign On (SSO) Operational
APIs Operational
PCI Payment Operational
Email Notifications Operational
Connections Operational
Proxy Operational
Guardian Operational
Security & Compliance Operational
AppConnect Operational
Conversation Orchestrator Operational
Reporting & Analytics Operational
Live Reporting Operational
Historical Reporting Operational
Home Operational
Talkdesk Interaction Analytics™ Operational
Integrations Operational
Contact Synchronization Operational
Pop & Automated Task Execution Operational
Talkdesk Salesforce Operational
Talkdesk Zendesk Connector Operational
Talkdesk Slack Operational
Talkdesk ServiceNow Connector Operational
Talkdesk Zoho Operational
Talkdesk Zoom Connector Operational
Talkdesk Microsoft Teams Connector Operational
Talkdesk Microsoft Dynamics 365 Operational
Other Connectors Operational
Talkdesk Digital Engagement Operational
Email Operational
Messaging Operational
Chat Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 27, 2023

No incidents reported today.

Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.

Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023
Service Degradation
Resolved - This incident is resolved.
Jan 20, 17:13 UTC
Monitoring - Mitigation measures were applied and we are seeing recovery. We will continue to monitor and will provide an update in 30 minutes or sooner.
Jan 20, 16:31 UTC
Identified - We are currently investigating degraded performance affecting Live Reporting. Routing and Call controls are working as expected. Mitigation Measures are in progress. We will provide an update in 30 minutes or sooner.
Jan 20, 16:22 UTC
Jan 19, 2023

No incidents reported.

Jan 18, 2023

No incidents reported.

Jan 17, 2023
Service Degradation
Resolved - This incident has been resolved.
Jan 17, 17:56 UTC
Monitoring - Mitigation measures were applied and we are seeing recovery. We will provide an update in 30 minutes or sooner.
Jan 17, 17:36 UTC
Identified - We are currently investigating degraded performance affecting Live Reporting. Routing and Call controls are working as expected. Mitigation Measures are in progress. We will provide an update in 15 minutes or sooner.
Jan 17, 17:19 UTC
Jan 16, 2023

No incidents reported.

Jan 15, 2023

No incidents reported.

Jan 14, 2023

No incidents reported.

Jan 13, 2023

No incidents reported.

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