All Systems Operational

About This Site

Welcome to the Talkdesk Operations status page, for our community, as well as interacting with partners and resellers.

Americas (US) Operational
Inbound (Telephony) Operational
Outbound (Telephony) Operational
PSTN (Telephony) Operational
xConnect (Telephony) Operational
Talkdesk ID Login (Platform) Operational
Single Sign On (SSO) (Platform) Operational
APIs (Platform) Operational
PCI Payment (Platform) Operational
Email Notifications (Platform) Operational
Connections (Platform) Operational
Proxy (Platform) Operational
Guardian (Platform) Operational
Security & Compliance (Platform) Operational
AppConnect (Platform) Operational
Conversation Orchestrator (Platform) Operational
Email (Talkdesk Digital Engagement) Operational
Messaging (Talkdesk Digital Engagement) Operational
Chat (Talkdesk Digital Engagement) Operational
Contact Synchronization (Integrations) Operational
Pop & Automated Task Execution (Integrations) Operational
Talkdesk Salesforce (Integrations) Operational
Talkdesk Zendesk Connector (Integrations) Operational
Talkdesk Slack (Integrations) Operational
Talkdesk ServiceNow Connector (Integrations) Operational
Talkdesk Zoho (Integrations) Operational
Talkdesk Zoom Connector (Integrations) Operational
Talkdesk Microsoft Teams Connector (Integrations) Operational
Talkdesk Microsoft Dynamics 365 (Integrations) Operational
Other Connectors (Integrations) Operational
Live Reporting (Reporting & Analytics) Operational
Historical Reporting (Reporting & Analytics) Operational
Home (Reporting & Analytics) Operational
Talkdesk Interaction Analytics™ (Reporting & Analytics) Operational
Agent Workspace (Apps) Operational
Agent Assist (Apps) Operational
AI Trainer (Apps) Operational
Callbar (Apps) Operational
Feedback (Apps) Operational
Digital Engagement (Apps) Operational
Performance Management (Apps) Operational
Phone (Apps) Operational
Quality Management (Apps) Operational
QM Assist (Apps) Operational
Talkdesk Conversations Mobile App (Apps) Operational
Talkdesk Phone Mobile App (Apps) Operational
Talkdesk Schedule Mobile App (Apps) Operational
Talkdesk Predictive Dialer (Apps) Operational
Talkdesk Self-Service Portal (Apps) Operational
Talkdesk Knowledge Management (Apps) Operational
Virtual Agent (Apps) Operational
Voice and Screen Recording (Apps) Operational
Workforce Management (Apps) Operational
Identity (Apps) Operational
Talkdesk Workspace Designer (Apps) Operational
Agent Dashboard (Agent Experience & Routing) Operational
Call Controls (Agent Experience & Routing) Operational
Call Audio Quality (Agent Experience & Routing) Operational
Call Flows & Routing (Agent Experience & Routing) Operational
Greetings & Audio Messages (Agent Experience & Routing) Operational
Studio Flow Execution (Agent Experience & Routing) Operational
Studio Admin Interface (Agent Experience & Routing) Operational
Americas (Canada) Operational
Inbound (Telephony) Operational
Outbound (Telephony) Operational
PSTN (Telephony) Operational
xConnect (Telephony) Operational
Talkdesk ID Login (Platform) Operational
Single Sign On (SSO) (Platform) Operational
APIs (Platform) Operational
PCI Payment (Platform) Operational
Email Notifications (Platform) Operational
Connections (Platform) Operational
Proxy (Platform) Operational
Guardian (Platform) Operational
Security & Compliance (Platform) Operational
AppConnect (Platform) Operational
Conversation Orchestrator (Platform) Operational
Email (Talkdesk Digital Engagement) Operational
Messaging (Talkdesk Digital Engagement) Operational
Chat (Talkdesk Digital Engagement) Operational
Contact Synchronization (Integrations) Operational
Pop & Automated Task Execution (Integrations) Operational
Talkdesk Salesforce (Integrations) Operational
Talkdesk Zendesk Connector (Integrations) Operational
Talkdesk Slack (Integrations) Operational
Talkdesk ServiceNow Connector (Integrations) Operational
Talkdesk Zoho (Integrations) Operational
Talkdesk Zoom Connector (Integrations) Operational
Talkdesk Microsoft Teams Connector (Integrations) Operational
Talkdesk Microsoft Dynamics 365 (Integrations) Operational
Other Connectors (Integrations) Operational
Live Reporting (Reporting & Analytics) Operational
Historical Reporting (Reporting & Analytics) Operational
Home (Reporting & Analytics) Operational
Talkdesk Interaction Analytics™ (Reporting & Analytics) Operational
Agent Workspace (Apps) Operational
Agent Assist (Apps) Operational
AI Trainer (Apps) Operational
Callbar (Apps) Operational
Feedback (Apps) Operational
Digital Engagement (Apps) Operational
Performance Management (Apps) Operational
Phone (Apps) Operational
Quality Management (Apps) Operational
QM Assist (Apps) Operational
Talkdesk Conversations Mobile App (Apps) Operational
Talkdesk Phone Mobile App (Apps) Operational
Talkdesk Schedule Mobile App (Apps) Operational
Talkdesk Predictive Dialer (Apps) Operational
Talkdesk Self-Service Portal (Apps) Operational
Talkdesk Knowledge Management (Apps) Operational
Virtual Agent (Apps) Operational
Voice and Screen Recording (Apps) Operational
Workforce Management (Apps) Operational
Identity (Apps) Operational
Talkdesk Workspace Designer (Apps) Operational
Agent Dashboard (Agent Experience & Routing) Operational
Call Controls (Agent Experience & Routing) Operational
Call Audio Quality (Agent Experience & Routing) Operational
Call Flows & Routing (Agent Experience & Routing) Operational
Greetings & Audio Messages (Agent Experience & Routing) Operational
Studio Flow Execution (Agent Experience & Routing) Operational
Studio Admin Interface (Agent Experience & Routing) Operational
Europe (Germany) Operational
Inbound (Telephony) Operational
Outbound (Telephony) Operational
PSTN (Telephony) Operational
xConnect (Telephony) Operational
Talkdesk ID Login (Platform) Operational
Single Sign On (SSO) (Platform) Operational
APIs (Platform) Operational
PCI Payment (Platform) Operational
Email Notifications (Platform) Operational
Connections (Platform) Operational
Proxy (Platform) Operational
Guardian (Platform) Operational
Security & Compliance (Platform) Operational
AppConnect (Platform) Operational
Conversation Orchestrator (Platform) Operational
Email (Talkdesk Digital Engagement) Operational
Messaging (Talkdesk Digital Engagement) Operational
Chat (Talkdesk Digital Engagement) Operational
Contact Synchronization (Integrations) Operational
Pop & Automated Task Execution (Integrations) Operational
Talkdesk Salesforce (Integrations) Operational
Talkdesk Zendesk Connector (Integrations) Operational
Talkdesk Slack (Integrations) Operational
Talkdesk ServiceNow Connector (Integrations) Operational
Talkdesk Zoho (Integrations) Operational
Talkdesk Zoom Connector (Integrations) Operational
Talkdesk Microsoft Teams Connector (Integrations) Operational
Talkdesk Microsoft Dynamics 365 (Integrations) Operational
Other Connectors (Integrations) Operational
Live Reporting (Reporting & Analytics) Operational
Historical Reporting (Reporting & Analytics) Operational
Home (Reporting & Analytics) Operational
Talkdesk Interaction Analytics™ (Reporting & Analytics) Operational
Agent Workspace (Apps) Operational
Agent Assist (Apps) Operational
AI Trainer (Apps) Operational
Callbar (Apps) Operational
Feedback (Apps) Operational
Digital Engagement (Apps) Operational
Performance Management (Apps) Operational
Phone (Apps) Operational
Quality Management (Apps) Operational
QM Assist (Apps) Operational
Talkdesk Conversations Mobile App (Apps) Operational
Talkdesk Phone Mobile App (Apps) Operational
Talkdesk Schedule Mobile App (Apps) Operational
Talkdesk Predictive Dialer (Apps) Operational
Talkdesk Self-Service Portal (Apps) Operational
Talkdesk Knowledge Management (Apps) Operational
Virtual Agent (Apps) Operational
Voice and Screen Recording (Apps) Operational
Workforce Management (Apps) Operational
Identity (Apps) Operational
Talkdesk Workspace Designer (Apps) Operational
Agent Dashboard (Agent Experience & Routing) Operational
Call Controls (Agent Experience & Routing) Operational
Call Audio Quality (Agent Experience & Routing) Operational
Call Flows & Routing (Agent Experience & Routing) Operational
Greetings & Audio Messages (Agent Experience & Routing) Operational
Studio Flow Execution (Agent Experience & Routing) Operational
Studio Admin Interface (Agent Experience & Routing) Operational
FedRAMP (US FedRAMP) Operational
Inbound (Telephony) Operational
Outbound (Telephony) Operational
PSTN (Telephony) Operational
xConnect (Telephony) Operational
Talkdesk ID Login (Platform) Operational
Single Sign On (SSO) (Platform) Operational
APIs (Platform) Operational
PCI Payment (Platform) Operational
Email Notifications (Platform) Operational
Connections (Platform) Operational
Proxy (Platform) Operational
Guardian (Platform) Operational
Security & Compliance (Platform) Operational
AppConnect (Platform) Operational
Conversation Orchestrator (Platform) Operational
Email (Talkdesk Digital Engagement) Operational
Messaging (Talkdesk Digital Engagement) Operational
Chat (Talkdesk Digital Engagement) Operational
Contact Synchronization (Integrations) Operational
Pop & Automated Task Execution (Integrations) Operational
Talkdesk Salesforce (Integrations) Operational
Talkdesk Zendesk Connector (Integrations) Operational
Talkdesk Slack (Integrations) Operational
Talkdesk ServiceNow Connector (Integrations) Operational
Talkdesk Zoho (Integrations) Operational
Talkdesk Zoom Connector (Integrations) Operational
Talkdesk Microsoft Teams Connector (Integrations) Operational
Talkdesk Microsoft Dynamics 365 (Integrations) Operational
Other Connectors (Integrations) Operational
Live Reporting (Reporting & Analytics) Operational
Historical Reporting (Reporting & Analytics) Operational
Home (Reporting & Analytics) Operational
Talkdesk Interaction Analytics™ (Reporting & Analytics) Operational
Agent Workspace (Apps) Operational
Agent Assist (Apps) Operational
AI Trainer (Apps) Operational
Callbar (Apps) Operational
Feedback (Apps) Operational
Digital Engagement (Apps) Operational
Performance Management (Apps) Operational
Phone (Apps) Operational
Quality Management (Apps) Operational
QM Assist (Apps) Operational
Talkdesk Conversations Mobile App (Apps) Operational
Talkdesk Phone Mobile App (Apps) Operational
Talkdesk Schedule Mobile App (Apps) Operational
Talkdesk Predictive Dialer (Apps) Operational
Talkdesk Self-Service Portal (Apps) Operational
Talkdesk Knowledge Management (Apps) Operational
Virtual Agent (Apps) Operational
Voice and Screen Recording (Apps) Operational
Workforce Management (Apps) Operational
Identity (Apps) Operational
Talkdesk Workspace Designer (Apps) Operational
Agent Dashboard (Agent Experience & Routing) Operational
Call Controls (Agent Experience & Routing) Operational
Call Audio Quality (Agent Experience & Routing) Operational
Call Flows & Routing (Agent Experience & Routing) Operational
Greetings & Audio Messages (Agent Experience & Routing) Operational
Studio Flow Execution (Agent Experience & Routing) Operational
Studio Admin Interface (Agent Experience & Routing) Operational
SBC Regions (sbc-regions) Operational
US East (North America) Operational
US West (North America) Operational
US FedRAMP (North America) Operational
Sao Paulo (South America) Operational
Dublin (Europe) Operational
Frankfurt (Europe) Operational
Milan (Europe) Operational
Paris (Europe) Operational
Tokyo (Asia Pacific) Operational
Singapore (Asia Pacific) Operational
Sydney (Asia Pacific) Operational
Telephony Operational
Inbound Operational
Outbound Operational
PSTN Operational
xConnect Operational
Agent Experience & Routing Operational
Agent Dashboard Operational
Call Controls Operational
Call Audio Quality Operational
Call Flows & Routing Operational
Greetings & Audio Messages Operational
Studio Flow Execution Operational
Studio Admin Interface Operational
Apps Operational
Agent Workspace Operational
Agent Assist Operational
AI Trainer Operational
Callbar Operational
Feedback Operational
Digital Engagement Operational
Performance Management Operational
Phone Operational
Quality Management Operational
QM Assist Operational
Talkdesk Conversations Mobile App Operational
Talkdesk Phone Mobile App Operational
Talkdesk Schedule Mobile App Operational
Talkdesk Predictive Dialer Operational
Talkdesk Self-Service Portal Operational
Talkdesk Knowledge Management Operational
Virtual Agent Operational
Voice and Screen Recording Operational
Workforce Management Operational
Identity Operational
Talkdesk Workspace Designer Operational
Platform Operational
Talkdesk ID Login Operational
Single Sign On (SSO) Operational
APIs Operational
PCI Payment Operational
Email Notifications Operational
Connections Operational
Proxy Operational
Guardian Operational
Security & Compliance Operational
AppConnect Operational
Conversation Orchestrator Operational
Reporting & Analytics Operational
Live Reporting Operational
Historical Reporting Operational
Home Operational
Talkdesk Interaction Analytics™ Operational
Integrations Operational
Contact Synchronization Operational
Pop & Automated Task Execution Operational
Talkdesk Salesforce Operational
Talkdesk Zendesk Connector Operational
Talkdesk Slack Operational
Talkdesk ServiceNow Connector Operational
Talkdesk Zoho Operational
Talkdesk Zoom Connector Operational
Talkdesk Microsoft Teams Connector Operational
Talkdesk Microsoft Dynamics 365 Operational
Other Connectors Operational
Talkdesk Digital Engagement Operational
Email Operational
Messaging Operational
Chat Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance Update Apr 2, 2023 09:00-13:00 UTC
Talkdesk will be conducting platform maintenance during the hours of 09:00 - 13:00 UTC (01:00 - 05:00 PDT) on Sunday, April 02nd, 2023.

During this maintenance window, infrastructure enhancements will be made to increase platform resiliency.

What can users expect during the maintenance period?

We don't expect a major impact on users, however, there may be performance issues on Integrations, Automations and Connections configurations, Automations executions and contact syncs during the maintenance window, also, during the maintenance period, Contact Center Admins will not be able to perform changes on Studio Permissions.

This page will be updated throughout the maintenance.
Posted on Mar 29, 2023 - 08:31 UTC
Past Incidents
Mar 29, 2023

No incidents reported today.

Mar 28, 2023

No incidents reported.

Mar 27, 2023

No incidents reported.

Mar 26, 2023
Scheduled Maintenance Update
Completed - The scheduled maintenance has been completed.
Mar 26, 12:29 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 09:00 UTC
Scheduled - Talkdesk will be conducting platform maintenance during the hours of 09:00 - 13:00 UTC (01:00 - 05:00 PDT) on Sunday, March 26, 2023.

During this maintenance window, infrastructure enhancements will be made to increase platform resiliency.

What can users expect during the maintenance period?

We don't expect a major impact on users, however, there may be performance issues on Integrations, Automations and Connections configurations, Automations executions and contact syncs during the maintenance window.

This page will be updated throughout the maintenance.
Mar 21, 17:57 UTC
Mar 25, 2023

No incidents reported.

Mar 24, 2023

No incidents reported.

Mar 23, 2023

No incidents reported.

Mar 22, 2023

No incidents reported.

Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023
Workspace disconnected until refresh - US and EU Region
Resolved - We have experienced a small subset of calls reporting device unavailable for some agents, no calls were lost during the incident timeframe, and these affected calls were routed to another available agents. Agents that were experiencing this behavior were recommended to refresh Workspace in order to mitigate the issue. At this time, mitigation measures were applied and the system recovered to normal values.
Mar 15, 10:00 UTC
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