Talkdesk Status

All Systems Operational

Telephony Operational

Inbound Operational

Outbound Operational

PSTN Operational

xConnect Operational

Agent Experience & Routing Operational

Agent Dashboard Operational

Call Controls Operational

Call Audio Quality Operational

Call Flows & Routing Operational

Greetings & Audio Messages Operational

Studio Flow Execution Operational

Studio Admin Interface Operational

Apps Operational

Agent Workspace Operational

Agent Assist Operational

AI Trainer Operational

Callbar Operational

Feedback Operational

Omnichannel Operational

Performance Management Operational

Phone Operational

Quality Management Operational

QM Assist Operational

Talkdesk Conversations Mobile App Operational

Talkdesk Phone Mobile App Operational

Talkdesk Schedule Mobile App Operational

Talkdesk Predictive Dialer Operational

Talkdesk Self-Service Portal Operational

Talkdesk Knowledge Management Operational

Virtual Agent Operational

Voice and Screen Recording Operational

Workforce Management Operational

Platform Operational

Talkdesk ID Login Operational

Single Sign On (SSO) Operational

APIs Operational

PCI Payment Operational

Email Notifications Operational

Connections Operational

Proxy Operational

Guardian Operational

Security & Compliance Operational

AppConnect Operational

Reporting & Analytics Operational

Live Reporting Operational

Historical Reporting Operational

Home Operational

Talkdesk Interaction Analytics™ Operational

Integrations Operational

Contact Synchronization Operational

Pop & Automated Task Execution Operational

Talkdesk Salesforce Operational

Talkdesk Zendesk Connector Operational

Talkdesk Slack Operational

Talkdesk ServiceNow Connector Operational

Talkdesk Zoho Operational

Talkdesk Zoom Connector Operational

Talkdesk Microsoft Teams Connector Operational

Talkdesk Microsoft Dynamics 365 Operational

Other Connectors Operational

Talkdesk Digital Engagement Operational

Email Operational

Messaging Operational

Chat Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Maintenance Update Jul 10, 08:00-11:00 UTC

Talkdesk will be conducting platform maintenance during the hours of 08:00 - 11:00 UTC (01:00 - 04:00 PDT) on Sunday, July the 10th, 2022.

During this maintenance window, infrastructure enhancements will be made to increase Talkdesk Live dashboard resiliency and there may be intermittent access to Talkdesk Live dashboard and/or the data presented in Talkdesk Live dashboard may be not current.

This page will be updated throughout the maintenance.
Posted on Jul 5, 17:53 UTC

Past Incidents

Jul 7, 2022

No incidents reported today.

Jul 6, 2022

No incidents reported.

Jul 5, 2022

No incidents reported.

Jul 4, 2022

No incidents reported.

Jul 3, 2022

Scheduled Maintenance Update

Completed - The scheduled maintenance has been completed.
Jul 3, 11:00 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 3, 10:30 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 3, 10:00 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 3, 09:30 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 3, 09:00 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 3, 08:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 08:00 UTC

Scheduled - Talkdesk will be conducting platform maintenance during the hours of 08:00 - 11:00 UTC (01:00 - 04:00 PDT) on Sunday, July the 3rd, 2022.

During this maintenance's window, infrastructure enhancements will be made to increase platform resiliency.

While we don't expect any customer Impact during this maintenance window, the response time of the Talkdesk ID, API and AppConnect might be degraded.

This page will be updated throughout the maintenance.
Jun 27, 08:00 UTC

Jul 2, 2022

No incidents reported.

Jul 1, 2022

No incidents reported.

Jun 30, 2022

No incidents reported.

Jun 29, 2022

No incidents reported.

Jun 28, 2022

No incidents reported.

Jun 27, 2022

No incidents reported.

Jun 26, 2022

Scheduled Maintenance Update

Completed - The scheduled maintenance has been completed.
Jun 26, 10:30 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jun 26, 10:00 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jun 26, 09:30 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jun 26, 09:00 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jun 26, 08:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 08:00 UTC

Scheduled - Talkdesk will be conducting platform maintenance during the hours of 08:00 - 11:30 UTC (01:00 - 04:30 PDT) on Sunday, June the 26th, 2022.

During this maintenance's window, infrastructure enhancements will be made to increase platform resiliency.

While we don't expect any customer Impact during this maintenance window, the response time of the Talkdesk ID, API and AppConnect might be degraded.

This page will be updated throughout the maintenance.
Jun 20, 14:56 UTC

Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022

No incidents reported.