Talkdesk Status

All Systems Operational

Telephony Operational

Inbound Operational

Outbound Operational

PSTN Operational

xConnect Operational

Agent Experience & Routing Operational

Agent Dashboard Operational

Call Controls Operational

Call Audio Quality Operational

Call Flows & Routing Operational

Greetings & Audio Messages Operational

Studio Flow Execution Operational

Studio Admin Interface Operational

Apps Operational

Agent Workspace Operational

Agent Assist Operational

AI Trainer Operational

Callbar Operational

Feedback Operational

Omnichannel Operational

Performance Management Operational

Phone Operational

Quality Management Operational

QM Assist Operational

Talkdesk Conversations Mobile App Operational

Talkdesk Phone Mobile App Operational

Talkdesk Schedule Mobile App Operational

Talkdesk Predictive Dialer Operational

Talkdesk Self-Service Portal Operational

Talkdesk Knowledge Management Operational

Virtual Agent Operational

Voice and Screen Recording Operational

Workforce Management Operational

Platform Operational

Talkdesk ID Login Operational

Single Sign On (SSO) Operational

APIs Operational

PCI Payment Operational

Email Notifications Operational

Connections Operational

Proxy Operational

Guardian Operational

Security & Compliance Operational

AppConnect Operational

Reporting & Analytics Operational

Live Reporting Operational

Historical Reporting Operational

Home Operational

Talkdesk Interaction Analytics™ Operational

Integrations Operational

Contact Synchronization Operational

Pop & Automated Task Execution Operational

Talkdesk Salesforce Operational

Talkdesk Zendesk Connector Operational

Talkdesk Slack Operational

Talkdesk ServiceNow Connector Operational

Talkdesk Zoho Operational

Talkdesk Zoom Connector Operational

Talkdesk Microsoft Teams Connector Operational

Talkdesk Microsoft Dynamics 365 Operational

Other Connectors Operational

Talkdesk Digital Engagement Operational

Email Operational

Messaging Operational

Chat Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 20, 2022

No incidents reported today.

Aug 19, 2022

No incidents reported.

Aug 18, 2022

No incidents reported.

Aug 17, 2022

No incidents reported.

Aug 16, 2022

No incidents reported.

Aug 15, 2022

No incidents reported.

Aug 14, 2022

Scheduled Maintenance Update

Completed - The scheduled maintenance has been completed.
Aug 14, 12:42 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Aug 14, 12:30 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Aug 14, 12:00 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Aug 14, 11:30 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Aug 14, 11:00 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Aug 14, 10:31 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Aug 14, 10:00 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Aug 14, 09:30 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Aug 14, 09:00 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Aug 14, 08:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 08:01 UTC

Scheduled - Talkdesk will be conducting platform maintenance during the hours of 08:00 - 11:00 UTC (01:00 - 04:00 PDT) on Sunday, August the 14th, 2022.

During this maintenance window, infrastructure enhancements will be made to increase platform resiliency.

What can users expect during the maintenance period?

-Live Dashboards widgets may stop updating for short periods of time

-Agent's status may not be visible when attempting to transfer a call to an agent or perform an agent-to-agent call

This page will be updated throughout the maintenance.
Aug 10, 20:55 UTC

Aug 13, 2022

No incidents reported.

Aug 12, 2022

No incidents reported.

Aug 11, 2022

No incidents reported.

Aug 10, 2022

No incidents reported.

Aug 9, 2022

No incidents reported.

Aug 8, 2022

No incidents reported.

Aug 7, 2022

Scheduled Maintenance Update

Completed - The scheduled maintenance has been completed.
Aug 7, 10:47 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Aug 7, 10:30 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Aug 7, 10:00 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Aug 7, 09:30 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Aug 7, 09:00 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Aug 7, 08:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 08:00 UTC

Scheduled - Talkdesk will be conducting platform maintenance during the hours of 08:00 - 11:00 UTC (01:00 - 04:00 PDT) on Sunday, August the 7th, 2022.

During this maintenance window, infrastructure enhancements will be made to increase platform resiliency.

What can users expect during the maintenance period?

-Live Dashboards widgets may stop updating for short periods of time

-Agent's status may not be visible when attempting to transfer a call to an agent or perform an agent-to-agent call

-Studio editor and Studio Flows manager will be unavailable

This page will be updated throughout the maintenance.
Aug 1, 23:30 UTC

Aug 6, 2022

No incidents reported.