Talkdesk Status

All Systems Operational

Voice Operational

Inbound Operational

Outbound Operational

PSTN Operational

xConnect Operational

BYOC Operational

SIP Operational

Call Controls Operational

Call Audio Quality Operational

Call Flows & Routing Operational

Greetings & Audio Messages Operational

Voicemails & Call Recordings Operational

Apps Operational

Callbar Operational

Studio Operational

Agent Dashboard Operational

Mobile Agent Operational

Workforce Engagement Portal Operational

Agent Assist Operational

Virtual Agent Operational

Platform Operational

Talkdesk ID Login Operational

Single Sign On (SSO) Operational

APIs Operational

PCI Payment Operational

Email Notifications Operational

Reporting & Analytics Operational

Live Reporting Operational

Historical Reporting Operational

Integrations Operational

Contact Synchronization Operational

Pop & Automated Task Execution Operational

Salesforce Connector Operational

Zendesk Connector Operational

Slack Connector Operational

Other Connectors Operational

Omnichannel Operational

Email Operational

Messaging Operational

Chat Operational

Social Listening Operational

SMS Operational

Inbound Operational

Outbound Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 5, 2020

No incidents reported today.

Dec 4, 2020

No incidents reported.

Dec 3, 2020

No incidents reported.

Dec 2, 2020

No incidents reported.

Dec 1, 2020

No incidents reported.

Nov 30, 2020

No incidents reported.

Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020

No incidents reported.

Nov 25, 2020

Calls not dequeuing

Resolved - Talkdesk’s service has been fully restored and this incident is therefore resolved.
Nov 25, 11:37 PST

Monitoring - Talkdesk is seeing recovery. Calls should be currently dequeuing and be routed to agents. We will continue to monitor the situation and provide updates.
Nov 25, 11:15 PST

Investigating - Talkdesk is aware of an ongoing issue caused by one of our providers resulting in calls not dequeuing to available agents mostly impacting Studio Flows. We will provide an update as soon as we have more details
Nov 25, 10:57 PST

Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

Infrastructure Maintenance

Completed - The scheduled maintenance has been completed.
Nov 22, 01:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 22:01 PST

Scheduled - On the 22nd of November, from 06:00 to 09:00 UTC, the Talkdesk platform and infrastructure will undergo a maintenance procedure.

This maintenance is essential to increase platform resiliency and reliability. During this window very minimal customer impact is expected, if any, except for the following: Live Dashboards widgets may stop updating for short periods of time; and Agent’s status may not be visible when attempting to transfer a call to an agent or when performing an agent-to-agent call.
Nov 16, 10:07 PST

Nov 21, 2020