Talkdesk Status

All Systems Operational

Agent Dashboard Operational

Contacts Operational

Integrations - Contact Synchronization Operational

Integrations - Task Execution Operational

Reporting Operational

Voice - Call Recordings & Voicemail Operational

Voice - Dequeuing Calls Operational

Voice - Greetings & Messages Operational

Voice - Incoming Browser Calls Operational

Voice - Incoming SIP Calls Operational

Voice - Incoming External Phone Calls Operational

Voice - Outgoing Browser Calls Operational

Voice - Outgoing SIP Calls Operational

Talkdesk ID Login Operational

Talkdesk Live Operational

Single Sign On (SSO) Operational

SMS - Inbound Operational

SMS - Outbound Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 19, 2019

No incidents reported today.

Mar 18, 2019

Failures receiving calls to European countries.

Resolved - This incident has been resolved.
Mar 18, 16:31 PDT

Update - This incident has been resolved.
Mar 18, 16:30 PDT

Update - We have been able to mitigate most of the impacted ranges of numbers affecting our customers.
We continue to work with our partners for a full resolution.
Mar 18, 15:20 PDT

Update - We have been able to mitigate most of the impacted ranges of numbers affecting our customers.
We continue to work with our partners for a full resolution.
Mar 18, 13:51 PDT

Monitoring - We have seen a recovery in some of the numbers affected, our partner carrier has mitigated the issue in one of their regions.

We keep working closely with our partners to achieve full resolution.
Mar 18, 12:58 PDT

Identified - Our partner carrier had network issues affecting two of their European points of presence
Mar 18, 12:54 PDT

Investigating - Investigating - We are observing failures receiving calls to some of the numbers in multiple European countries including Italy, Belgium, Germany, Portugal, Netherlands, Romania and Luxembourg. We are working with our carrier partner to resolve the issue. We will provide an update as soon as possible.
Mar 18, 11:44 PDT

Mar 17, 2019

No incidents reported.

Mar 16, 2019

No incidents reported.

Mar 15, 2019

No incidents reported.

Mar 14, 2019

No incidents reported.

Mar 13, 2019

No incidents reported.

Mar 12, 2019

No incidents reported.

Mar 11, 2019

No incidents reported.

Mar 10, 2019

No incidents reported.

Mar 9, 2019

No incidents reported.

Mar 8, 2019

No incidents reported.

Mar 7, 2019

No incidents reported.

Mar 6, 2019

No incidents reported.

Mar 5, 2019

No incidents reported.