All Systems Operational
Voice Operational
Inbound Operational
Outbound Operational
PSTN Operational
xConnect Operational
BYOC Operational
SIP Operational
Call Controls Operational
Call Audio Quality Operational
Call Flows & Routing Operational
Greetings & Audio Messages Operational
Voicemails & Call Recordings Operational
Apps Operational
Callbar Operational
Studio Operational
Agent Dashboard Operational
Mobile Agent Operational
Workforce Engagement Portal Operational
Agent Assist Operational
Virtual Agent Operational
Platform Operational
Talkdesk ID Login Operational
Single Sign On (SSO) Operational
APIs ? Operational
PCI Payment Operational
Email Notifications Operational
Reporting & Analytics Operational
Live Reporting Operational
Historical Reporting Operational
Integrations Operational
Contact Synchronization Operational
Pop & Automated Task Execution Operational
Salesforce Connector Operational
Zendesk Connector Operational
Slack Connector Operational
Other Connectors Operational
Omnichannel Operational
Email Operational
Messaging Operational
Chat Operational
Social Listening Operational
SMS Operational
Inbound Operational
Outbound Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Infrastructure Maintenance Jul 29, 00:00-03:00 UTC
Talkdesk will be conducting a platform maintenance on Outbound Dialer during the hours of 00:00 AM - 03:00 AM UTC on Thursday, July 29, 2021.

During this maintenance period infrastructure enhancements will be made to increase platform resiliency.

During this window, the Outbound Dialer will be unaccessible and there won't be any campaigns making calls.

This page will be updated throughout the maintenance.
Posted on Jul 26, 09:39 UTC
Past Incidents
Jul 27, 2021

No incidents reported today.

Jul 26, 2021

No incidents reported.

Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021
Resolved - This incident has been resolved.
Jul 22, 15:51 UTC
Update - At this point, the issue has been fixed, please make sure you close and reopen The Callbar. We will continue to monitor the situation.
Jul 22, 15:37 UTC
Monitoring - At this point, the issue has been fixed, please make sure you close and reopen The Callbar. We will continue to monitor the situation.
Jul 22, 15:06 UTC
Update - Mitigation steps are still in progress. We will provide an update in 15 minutes or sooner.
Jul 22, 14:44 UTC
Identified - Mitigation steps are in progress. We will provide an update in 15 minutes or sooner.
Jul 22, 14:28 UTC
Investigating - We are observing Callbar Degraded Performance since 13:00 UTC. We will provide an update as soon as we have more details.
Jul 22, 14:20 UTC
Completed - The scheduled maintenance has been completed.
Jul 22, 01:31 UTC
Update - Scheduled maintenance is currently in progress.
Jul 22, 01:13 UTC
Update - Scheduled maintenance is currently in progress.
Jul 22, 00:45 UTC
Update - Scheduled maintenance is currently in progress.
Jul 22, 00:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 00:01 UTC
Scheduled - Talkdesk will be conducting a platform maintenance on Outbound Dialer during the hours of 00:00 AM - 02:00 AM UTC on Thursday, July 22, 2021.

During this maintenance period infrastructure enhancements will be made to increase platform resiliency.

During this window, the Outbound Dialer will be unaccessible and there won't be any campaigns making calls.

This page will be updated throughout the maintenance.
Jul 20, 13:25 UTC
Jul 21, 2021

No incidents reported.

Jul 20, 2021

No incidents reported.

Jul 19, 2021

No incidents reported.

Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.

Jul 16, 2021

No incidents reported.

Jul 15, 2021

No incidents reported.

Jul 14, 2021

No incidents reported.

Jul 13, 2021

No incidents reported.