Talkdesk Status

All Systems Operational

Agent Dashboard Operational

Contacts Operational

Integrations - Contact Synchronization Operational

Integrations - Task Execution Operational

Reporting Operational

Voice - Call Recordings & Voicemail Operational

Voice - Dequeuing Calls Operational

Voice - Greetings & Messages Operational

Voice - Incoming Browser Calls Operational

Voice - Incoming SIP Calls Operational

Voice - Incoming External Phone Calls Operational

Voice - Outgoing Browser Calls Operational

Voice - Outgoing SIP Calls Operational

Talkdesk ID Login Operational

Talkdesk Live Operational

Single Sign On (SSO) Operational

SMS - Inbound Operational

SMS - Outbound Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 26, 2019

No incidents reported today.

May 25, 2019

No incidents reported.

May 24, 2019

No incidents reported.

May 23, 2019

No incidents reported.

May 22, 2019

No incidents reported.

May 21, 2019

No incidents reported.

May 20, 2019

DNS Error 1016

Resolved - The load on our infrastructure is back to normal operational values.
Some terminated calls may still appear in reporting as queued but our engineering team is working to remove these artifacts.
May 20, 08:06 PDT

Update - We are continuing to monitor for any further issues.
May 20, 07:33 PDT

Monitoring - Our systems are fully functional and we are seeing recovery across the board.

We are continuing to actively monitor the situation closely.
May 20, 07:32 PDT

Identified - Infrastructure issue with Talkdesk ID.
Our engineering is seeing recovery.
Due to increased loads services may take some time to fully recover.
May 20, 07:28 PDT

Update - Infrastructure issue with Talkdesk ID.
Our engineering is seeing recovery.
Due to increased loads services may take some time to fully recover.
May 20, 07:27 PDT

Investigating - We are receiving reports in some regions of DNS Error 1016 when attempting to use talkdesk services.

Our engineering team is working to identify and correct the issue as soon as possible.
May 20, 07:13 PDT

May 19, 2019

No incidents reported.

May 18, 2019

No incidents reported.

May 17, 2019

Integrations task execution delays

Resolved - This incident has been resolved.
May 17, 13:43 PDT

Monitoring - We have identified the cause as an outage at a large integration provider. We have taken internal measures to adjust for this and will continue to monitor impact.
May 17, 12:19 PDT

Identified - We received reports of slowness in task execution for some third-party integrations. We have identified the cause as an outage at a large integration provider. We have taken internal measures to adjust for this and will continue to monitor impact.
May 17, 12:10 PDT

May 16, 2019

No incidents reported.

May 15, 2019

No incidents reported.

May 14, 2019

No incidents reported.

May 13, 2019

No incidents reported.

May 12, 2019

No incidents reported.