All Systems Operational
Voice Operational
Inbound Operational
Outbound Operational
PSTN Operational
xConnect Operational
BYOC Operational
SIP Operational
Call Controls Operational
Call Audio Quality Operational
Call Flows & Routing Operational
Greetings & Audio Messages Operational
Voicemails & Call Recordings Operational
Apps Operational
Callbar Operational
Studio Operational
Agent Dashboard Operational
Mobile Agent Operational
Workforce Engagement Portal Operational
Agent Assist Operational
Virtual Agent Operational
Workforce Management Operational
Platform Operational
Talkdesk ID Login Operational
Single Sign On (SSO) Operational
APIs Operational
PCI Payment Operational
Email Notifications Operational
Reporting & Analytics Operational
Live Reporting Operational
Historical Reporting Operational
Integrations Operational
Contact Synchronization Operational
Pop & Automated Task Execution Operational
Salesforce Connector Operational
Zendesk Connector Operational
Slack Connector Operational
Other Connectors Operational
Omnichannel Operational
Email Operational
Messaging Operational
Chat Operational
Social Listening Operational
SMS Operational
Inbound Operational
Outbound Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance Update Oct 30, 08:30-10:30 UTC
Talkdesk will be conducting platform maintenance during the hours of 08:30 - 10:30 UTC (01:30 - 03:30 PDT) on Saturday, October 30, 2021.

During this maintenance's window, infrastructure enhancements will be made to increase platform resiliency.

Timeseries data will not be available, meaning no forecasts or history will be available during the schedule maintenance.

This page will be updated throughout the maintenance.
Posted on Oct 25, 16:36 UTC
Past Incidents
Oct 27, 2021

No incidents reported today.

Oct 26, 2021

No incidents reported.

Oct 25, 2021

No incidents reported.

Oct 24, 2021

No incidents reported.

Oct 23, 2021

No incidents reported.

Oct 22, 2021

No incidents reported.

Oct 21, 2021

No incidents reported.

Oct 20, 2021

No incidents reported.

Oct 19, 2021

No incidents reported.

Oct 18, 2021
Resolved - This incident has been resolved.
Oct 18, 14:39 UTC
Monitoring - At this point, the issue has been fixed and this subset of customers should no longer be experiencing difficulties. We will continue to monitor the situation.
Oct 18, 14:27 UTC
Update - We have identified an issue that impacts our customers that use X-Connect in Western Europe that impacts a subset of calls. This does not impact any other customer. Our engineering organization is working on the fix. We will provide an update in 15 min or as soon as we have more details.
Oct 18, 14:17 UTC
Identified - We are observing degraded performance on the xConnect platform since 13:38 UTC affecting Inbound and Outbound calls. We will provide an update as soon as we have more details.
Oct 18, 14:04 UTC
Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021

No incidents reported.

Oct 13, 2021

No incidents reported.