All Systems Operational
Telephony Operational
Inbound Operational
Outbound Operational
PSTN Operational
xConnect Operational
Agent Experience & Routing Operational
Agent Dashboard Operational
Call Controls Operational
Call Audio Quality Operational
Call Flows & Routing Operational
Greetings & Audio Messages Operational
Studio Flow Execution Operational
Studio Admin Interface Operational
Apps Operational
Agent Workspace Operational
Agent Assist Operational
AI Trainer Operational
Callbar Operational
Feedback Operational
Omnichannel Operational
Performance Management Operational
Phone Operational
Quality Management Operational
QM Assist Operational
Talkdesk Conversations Mobile App Operational
Talkdesk Phone Mobile App Operational
Talkdesk Schedule Mobile App Operational
Talkdesk Predictive Dialer Operational
Talkdesk Self-Service Portal Operational
Talkdesk Knowledge Management Operational
Virtual Agent Operational
Voice and Screen Recording Operational
Workforce Management Operational
Platform Operational
Talkdesk ID Login Operational
Single Sign On (SSO) Operational
APIs Operational
PCI Payment Operational
Email Notifications Operational
Connections Operational
Proxy Operational
Guardian Operational
Security & Compliance Operational
AppConnect Operational
Reporting & Analytics Operational
Live Reporting Operational
Historical Reporting Operational
Home Operational
Talkdesk Interaction Analytics™ Operational
Integrations Operational
Contact Synchronization Operational
Pop & Automated Task Execution Operational
Talkdesk Salesforce Operational
Talkdesk Zendesk Connector Operational
Talkdesk Slack Operational
Talkdesk ServiceNow Connector Operational
Talkdesk Zoho Operational
Talkdesk Zoom Connector Operational
Talkdesk Microsoft Teams Connector Operational
Talkdesk Microsoft Dynamics 365 Operational
Other Connectors Operational
Talkdesk Digital Engagement Operational
Email Operational
Messaging Operational
Chat Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance Update Jan 23, 08:00-10:00 UTC
Talkdesk will be conducting platform maintenance during the hours of 08:00 - 10:00 UTC (01:00 - 03:00 PDT) on Sunday, January the 23rd, 2022.

During this maintenance's window, infrastructure enhancements will be made to increase platform resiliency.

During the maintenance period WFM will be unavailable for 30 min and any schedule jobs will be unable to access any API.

This page will be updated throughout the maintenance.
Posted on Jan 17, 16:16 UTC
Past Incidents
Jan 19, 2022

No incidents reported today.

Jan 18, 2022

No incidents reported.

Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

No incidents reported.

Jan 13, 2022

No incidents reported.

Jan 12, 2022
Explore Degraded Performance
Resolved - Our engineering team has applied a fix and we are observing improvements on Explore response time. This issue only impacted a subset of customers. We will keep monitoring.
Jan 12, 00:26 UTC
Update - Mitigation measures are still in progress in order to improve Explore response time. We will provide an update in 15 min or sooner.
Jan 11, 23:52 UTC
Update - Our engineering team is applying mitigation measures to improve Explore response times. We will provide an update in 15 min or sooner.
Jan 11, 23:37 UTC
Update - Mitigation measures are still in progress in order to improve Explore response time. We will provide an update in 15 min or sooner.
Jan 11, 23:21 UTC
Update - Our engineering team is applying mitigation measures to improve Explore response times. We will provide an update in 15 min or sooner.
Jan 11, 23:06 UTC
Update - Mitigation measures are still in progress in order to improve Explore response time. We will provide an update in 15 min or sooner.
Jan 11, 22:48 UTC
Update - Our engineering team is continuing to apply mitigation measures in order to improve Explore response time. We will provide an update in 15 min or sooner.
Jan 11, 22:30 UTC
Update - Mitigation measures are still in progress in order to improve Explore response time. We will provide an update in 15 min or sooner.
Jan 11, 22:15 UTC
Update - Our engineering team is applying mitigation measures to improve Explore response times. We will provide an update in 15 min or sooner.
Jan 11, 21:54 UTC
Identified - Our Engineering team is investigating degraded performance affecting Explore response time. We will provide an update in 15 minutes or sooner.
Jan 11, 21:32 UTC
Jan 11, 2022
Jan 10, 2022

No incidents reported.

Jan 9, 2022
Scheduled Maintenance Update
Completed - The scheduled maintenance has been completed.
Jan 9, 12:23 UTC
Update - Scheduled maintenance is currently in progress.
Jan 9, 12:12 UTC
Update - Scheduled maintenance is currently in progress.
Jan 9, 11:43 UTC
Update - Scheduled maintenance is currently in progress.
Jan 9, 11:00 UTC
Update - Scheduled maintenance is currently in progress.
Jan 9, 10:30 UTC
Update - Scheduled maintenance is currently in progress.
Jan 9, 09:56 UTC
Update - Scheduled maintenance is currently in progress.
Jan 9, 09:28 UTC
Update - Scheduled maintenance is currently in progress.
Jan 9, 09:00 UTC
Update - Scheduled maintenance is currently in progress.
Jan 9, 08:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 08:00 UTC
Scheduled - Talkdesk will be conducting platform maintenance during the hours of 08:00 - 11:00 UTC (01:00 - 04:00 PDT) on Sunday, January the 9th, 2022.

During this maintenance's window, infrastructure enhancements will be made to increase platform resiliency.

During the maintenance period no customer impact is expected.

This page will be updated throughout the maintenance.
Jan 3, 15:49 UTC
Jan 8, 2022

No incidents reported.

Jan 7, 2022

No incidents reported.

Jan 6, 2022

No incidents reported.

Jan 5, 2022

No incidents reported.

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