Talkdesk Status

All Systems Operational

Agent Dashboard Operational

Contacts Operational

Integrations - Contact Synchronization Operational

Integrations - Task Execution Operational

Reporting Operational

Voice - Call Recordings & Voicemail Operational

Voice - Dequeuing Calls Operational

Voice - Greetings & Messages Operational

Voice - Incoming Browser Calls Operational

Voice - Incoming SIP Calls Operational

Voice - Incoming External Phone Calls Operational

Voice - Outgoing Browser Calls Operational

Voice - Outgoing SIP Calls Operational

Talkdesk ID Login Operational

Talkdesk Live Operational

Single Sign On (SSO) Operational

SMS - Inbound Operational

SMS - Outbound Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 21, 2018

No incidents reported today.

Apr 20, 2018

Talkdesk Main - Inability to Load

Talkdesk Main agent dashboard and web-call mode inability to load. Callbar unaffected; agents already logged in to Talkdesk Main unaffected.

Apr 19, 2018

No incidents reported.

Apr 18, 2018

No incidents reported.

Apr 17, 2018

No incidents reported.

Apr 16, 2018

No incidents reported.

Apr 15, 2018

No incidents reported.

Apr 14, 2018

No incidents reported.

Apr 13, 2018

Localized Connection Issues in Australia

Resolved - The issue has been mitigated for affected customers. We will continue to monitor the situation for the rest of the day. Please reach out to support@talkdesk.com if you experience any issue.
Apr 13, 02:51 PDT

Identified - We have a workaround that has been put in place for the affected accounts in Australia. Please reach out to support@talkdesk.com if you experience issues in connecting to Talkdesk in Australia.
Apr 13, 01:29 PDT

Investigating - We're currently investigating issues in logging into Talkdesk from areas in Australia such as Sydney, Brisbane, and Perth. We will update this ticket with more information as soon as we have it.
Apr 13, 00:51 PDT

Apr 12, 2018

No incidents reported.

Apr 11, 2018

No incidents reported.

Apr 10, 2018

No incidents reported.

Apr 9, 2018

No incidents reported.

Apr 8, 2018

No incidents reported.

Apr 7, 2018

No incidents reported.