Talkdesk Status

All Systems Operational

Voice Operational

Inbound Operational

Outbound Operational

PSTN Operational

xConnect Operational

BYOC Operational

SIP Operational

Call Controls Operational

Call Audio Quality Operational

Call Flows & Routing Operational

Greetings & Audio Messages Operational

Voicemails & Call Recordings Operational

Apps Operational

Callbar Operational

Studio Operational

Agent Dashboard Operational

Mobile Agent Operational

Workforce Engagement Portal Operational

Agent Assist Operational

Virtual Agent Operational

Platform Operational

Talkdesk ID Login Operational

Single Sign On (SSO) Operational

APIs Operational

PCI Payment Operational

Email Notifications Operational

Reporting & Analytics Operational

Live Reporting Operational

Historical Reporting Operational

Integrations Operational

Contact Synchronization Operational

Pop & Automated Task Execution Operational

Salesforce Connector Operational

Zendesk Connector Operational

Slack Connector Operational

Other Connectors Operational

Omnichannel Operational

Email Operational

Messaging Operational

Chat Operational

Social Listening Operational

SMS Operational

Inbound Operational

Outbound Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 24, 2021

No incidents reported today.

Jan 23, 2021

No incidents reported.

Jan 22, 2021

No incidents reported.

Jan 21, 2021

No incidents reported.

Jan 20, 2021

No incidents reported.

Jan 19, 2021

Increased error rates on calls

Resolved - The earlier incident has been resolved. We've monitored our service since resolving this and everything is back to normal.

If you need any help, please reach out to us at support@talkdesk.com
Jan 19, 11:24 PST

Monitoring - We have resolved the earlier errors affecting some calls. We will continue to monitor the situation.

If you are still experiencing problems, please reach out to us at support@talkdesk.com
Jan 19, 10:57 PST

Update - We are still observing some errors for a subset of calls. We are working continuously to resolve.
Jan 19, 10:32 PST

Update - We are still observing errors for a subset of calls. Our engineering team is still all hands on deck to resolve the issue.
Jan 19, 09:49 PST

Identified - We have identified an issue that may lead to increased error rates on calls. Our engineering team is working to mitigate the issue.
Jan 19, 09:17 PST

Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

Infrastructure Maintenance

Completed - The scheduled maintenance has been completed.
Jan 16, 22:50 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 22:30 PST

Scheduled - On the 17th of January, from 06:30 to 07:00 UTC, the Talkdesk platform and infrastructure will undergo a maintenance procedure.

These infrastructure enhancements will be made to increase platform resiliency and reliability. During this window very minimal customer impact is expected. Some minor delays may occur in Studio when the call is assigned to Forward to External Number and Voicemail components.

This page will be updated throughout the maintenance.
Jan 15, 11:10 PST

Jan 15, 2021

No incidents reported.

Jan 14, 2021

Queued calls appearing stuck

Resolved - We investigated an earlier issue affecting our classic Live dashboard starting at approximately 20:30UTC. We confirmed that this only affected the visual representation of the calls and did not affect actual call routing. The new Live Dashboards were not affected. This was fully resolved as of 21:17UTC.
Jan 14, 12:30 PST

Jan 13, 2021

Application errors

Resolved - Further monitoring has revealed no recurrence of the earlier issues affecting calls. This incident is now resolved.

If you need additional help, please reach out to us at support@talkdesk.com
Jan 13, 16:18 PST

Update - We have seen full recovery from the earlier issues. We are continuing to monitor for any further issues.
Jan 13, 15:35 PST

Monitoring - We have applied additional mitigating measures and have seen improvement from the earlier issues. We will continue to monitor the situation.
Jan 13, 15:24 PST

Update - We are still continuously engaged in mitigating intermittent problems affecting calls.
Jan 13, 15:04 PST

Update - We are continuing to work to mitigate this issue.
Jan 13, 14:13 PST

Identified - We have identified an issue causing failures in a subset of calls. We are still working to mitigate the issue.
Jan 13, 13:44 PST

Update - We are working to mitigate intermittent problems making and receiving calls.
Jan 13, 13:21 PST

Update - We are still investigating intermittent problems making and receiving calls.
Jan 13, 13:04 PST

Update - We are continuing to investigate reports of intermittent problems making and receiving calls.
Jan 13, 12:42 PST

Investigating - We have received reports of application errors and are investigating.
Jan 13, 12:27 PST

Jan 12, 2021

Degraded performance impacting Agent Dashboard

Resolved - Talkdesk’s service has been fully restored and this incident is therefore resolved.
Jan 12, 07:30 PST

Monitoring - We are observing improvements and we're continuing to monitor the situation.
Jan 12, 07:15 PST

Identified - Agents may be unable to access the Contacts page within the Talkdesk web application and certain contact related functionality may be affected. We will provide additional updates as more information becomes available.
Jan 12, 07:04 PST

Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.