All Systems Operational

About This Site

Welcome to the Talkdesk Operations status page, for our community, as well as interacting with partners and resellers.

Americas (US) Operational
Inbound (Telephony) Operational
Outbound (Telephony) Operational
PSTN (Telephony) Operational
BYOC (Telephony) Operational
Talkdesk ID Login (Platform) Operational
Single Sign On (SSO) (Platform) Operational
APIs (Platform) Operational
PCI Payment (Platform) Operational
Email Notifications (Platform) Operational
Connections (Platform) Operational
Proxy (Platform) Operational
Guardian (Platform) Operational
Security & Compliance (Platform) Operational
AppConnect (Platform) Operational
Conversation Orchestrator (Platform) Operational
Email (Talkdesk Digital Engagement) Operational
Messaging (Talkdesk Digital Engagement) Operational
Chat (Talkdesk Digital Engagement) Operational
Contact Synchronization (Integrations) Operational
Pop & Automated Task Execution (Integrations) Operational
Talkdesk Salesforce (Integrations) Operational
Talkdesk Zendesk Connector (Integrations) Operational
Talkdesk Slack (Integrations) Operational
Talkdesk ServiceNow Connector (Integrations) Operational
Talkdesk Zoho (Integrations) Operational
Talkdesk Zoom Connector (Integrations) Operational
Talkdesk Microsoft Teams Connector (Integrations) Operational
Talkdesk Microsoft Dynamics 365 (Integrations) Operational
Other Connectors (Integrations) Operational
Live Reporting (Reporting & Analytics) Operational
Historical Reporting (Reporting & Analytics) Operational
Home (Reporting & Analytics) Operational
Talkdesk Interaction Analytics™ (Reporting & Analytics) Operational
Agent Workspace (Apps) Operational
Agent Assist (Apps) Operational
AI Trainer (Apps) Operational
Callbar (Apps) Operational
Feedback (Apps) Operational
Digital Engagement (Apps) Operational
Performance Management (Apps) Operational
Phone (Apps) Operational
Quality Management (Apps) Operational
QM Assist (Apps) Operational
Talkdesk Conversations Mobile App (Apps) Operational
Talkdesk Phone Mobile App (Apps) Operational
Talkdesk Schedule Mobile App (Apps) Operational
Talkdesk Predictive Dialer (Apps) Operational
Talkdesk Self-Service Portal (Apps) Operational
Talkdesk Knowledge Management (Apps) Operational
Virtual Agent (Apps) Operational
Voice and Screen Recording (Apps) Operational
Workforce Management (Apps) Operational
Identity (Apps) Operational
Talkdesk Workspace Designer (Apps) Operational
Agent Dashboard (Agent Experience & Routing) Operational
Call Controls (Agent Experience & Routing) Operational
Call Audio Quality (Agent Experience & Routing) Operational
Call Flows & Routing (Agent Experience & Routing) Operational
Greetings & Audio Messages (Agent Experience & Routing) Operational
Studio Flow Execution (Agent Experience & Routing) Operational
Studio Admin Interface (Agent Experience & Routing) Operational
Talkdesk Teams Connector (Integrations) Operational
Americas (Canada) Operational
Inbound (Telephony) Operational
Outbound (Telephony) Operational
PSTN (Telephony) Operational
BYOC (Telephony) Operational
Talkdesk ID Login (Platform) Operational
Single Sign On (SSO) (Platform) Operational
APIs (Platform) Operational
PCI Payment (Platform) Operational
Email Notifications (Platform) Operational
Connections (Platform) Operational
Proxy (Platform) Operational
Guardian (Platform) Operational
Security & Compliance (Platform) Operational
AppConnect (Platform) Operational
Conversation Orchestrator (Platform) Operational
Email (Talkdesk Digital Engagement) Operational
Messaging (Talkdesk Digital Engagement) Operational
Chat (Talkdesk Digital Engagement) Operational
Contact Synchronization (Integrations) Operational
Pop & Automated Task Execution (Integrations) Operational
Talkdesk Salesforce (Integrations) Operational
Talkdesk Zendesk Connector (Integrations) Operational
Talkdesk Slack (Integrations) Operational
Talkdesk ServiceNow Connector (Integrations) Operational
Talkdesk Zoho (Integrations) Operational
Talkdesk Zoom Connector (Integrations) Operational
Talkdesk Microsoft Teams Connector (Integrations) Operational
Talkdesk Microsoft Dynamics 365 (Integrations) Operational
Other Connectors (Integrations) Operational
Live Reporting (Reporting & Analytics) ? Operational
Historical Reporting (Reporting & Analytics) Operational
Home (Reporting & Analytics) Operational
Talkdesk Interaction Analytics™ (Reporting & Analytics) Operational
Agent Workspace (Apps) Operational
Agent Assist (Apps) Operational
AI Trainer (Apps) Operational
Callbar (Apps) Operational
Feedback (Apps) Operational
Digital Engagement (Apps) Operational
Performance Management (Apps) Operational
Phone (Apps) Operational
Quality Management (Apps) Operational
QM Assist (Apps) Operational
Talkdesk Conversations Mobile App (Apps) Operational
Talkdesk Phone Mobile App (Apps) Operational
Talkdesk Schedule Mobile App (Apps) Operational
Talkdesk Predictive Dialer (Apps) Operational
Talkdesk Self-Service Portal (Apps) Operational
Talkdesk Knowledge Management (Apps) Operational
Virtual Agent (Apps) Operational
Voice and Screen Recording (Apps) Operational
Workforce Management (Apps) Operational
Identity (Apps) Operational
Talkdesk Workspace Designer (Apps) Operational
Agent Dashboard (Agent Experience & Routing) Operational
Call Controls (Agent Experience & Routing) Operational
Call Audio Quality (Agent Experience & Routing) Operational
Call Flows & Routing (Agent Experience & Routing) Operational
Greetings & Audio Messages (Agent Experience & Routing) Operational
Studio Flow Execution (Agent Experience & Routing) Operational
Studio Admin Interface (Agent Experience & Routing) Operational
Europe (Germany) Operational
Inbound (Telephony) Operational
Outbound (Telephony) Operational
PSTN (Telephony) Operational
BYOC (Telephony) Operational
Talkdesk ID Login (Platform) Operational
Single Sign On (SSO) (Platform) Operational
APIs (Platform) Operational
PCI Payment (Platform) Operational
Email Notifications (Platform) Operational
Connections (Platform) Operational
Proxy (Platform) Operational
Guardian (Platform) Operational
Security & Compliance (Platform) Operational
AppConnect (Platform) Operational
Conversation Orchestrator (Platform) Operational
Email (Talkdesk Digital Engagement) Operational
Messaging (Talkdesk Digital Engagement) Operational
Chat (Talkdesk Digital Engagement) Operational
Contact Synchronization (Integrations) Operational
Pop & Automated Task Execution (Integrations) Operational
Talkdesk Salesforce (Integrations) Operational
Talkdesk Zendesk Connector (Integrations) Operational
Talkdesk Slack (Integrations) Operational
Talkdesk ServiceNow Connector (Integrations) Operational
Talkdesk Zoho (Integrations) Operational
Talkdesk Zoom Connector (Integrations) Operational
Talkdesk Microsoft Teams Connector (Integrations) Operational
Talkdesk Microsoft Dynamics 365 (Integrations) Operational
Other Connectors (Integrations) Operational
Live Reporting (Reporting & Analytics) ? Operational
Historical Reporting (Reporting & Analytics) Operational
Home (Reporting & Analytics) Operational
Talkdesk Interaction Analytics™ (Reporting & Analytics) Operational
Agent Workspace (Apps) Operational
Agent Assist (Apps) Operational
AI Trainer (Apps) Operational
Callbar (Apps) Operational
Feedback (Apps) Operational
Digital Engagement (Apps) Operational
Performance Management (Apps) Operational
Phone (Apps) Operational
Quality Management (Apps) Operational
QM Assist (Apps) Operational
Talkdesk Conversations Mobile App (Apps) Operational
Talkdesk Phone Mobile App (Apps) Operational
Talkdesk Schedule Mobile App (Apps) Operational
Talkdesk Predictive Dialer (Apps) Operational
Talkdesk Self-Service Portal (Apps) Operational
Talkdesk Knowledge Management (Apps) Operational
Virtual Agent (Apps) Operational
Voice and Screen Recording (Apps) Operational
Workforce Management (Apps) Operational
Identity (Apps) Operational
Talkdesk Workspace Designer (Apps) Operational
Agent Dashboard (Agent Experience & Routing) Operational
Call Controls (Agent Experience & Routing) Operational
Call Audio Quality (Agent Experience & Routing) Operational
Call Flows & Routing (Agent Experience & Routing) Operational
Greetings & Audio Messages (Agent Experience & Routing) Operational
Studio Flow Execution (Agent Experience & Routing) Operational
Studio Admin Interface (Agent Experience & Routing) Operational
FedRAMP (US FedRAMP) Operational
Inbound (Telephony) Operational
Outbound (Telephony) Operational
PSTN (Telephony) Operational
BYOC (Telephony) Operational
Talkdesk ID Login (Platform) Operational
Single Sign On (SSO) (Platform) Operational
APIs (Platform) Operational
PCI Payment (Platform) Operational
Email Notifications (Platform) Operational
Connections (Platform) Operational
Proxy (Platform) Operational
Guardian (Platform) Operational
Security & Compliance (Platform) Operational
AppConnect (Platform) Operational
Conversation Orchestrator (Platform) Operational
Email (Talkdesk Digital Engagement) Operational
Messaging (Talkdesk Digital Engagement) Operational
Chat (Talkdesk Digital Engagement) Operational
Contact Synchronization (Integrations) Operational
Pop & Automated Task Execution (Integrations) Operational
Talkdesk Salesforce (Integrations) Operational
Talkdesk Zendesk Connector (Integrations) Operational
Talkdesk Slack (Integrations) Operational
Talkdesk ServiceNow Connector (Integrations) Operational
Talkdesk Zoho (Integrations) Operational
Talkdesk Zoom Connector (Integrations) Operational
Talkdesk Microsoft Teams Connector (Integrations) Operational
Talkdesk Microsoft Dynamics 365 (Integrations) Operational
Other Connectors (Integrations) Operational
Live Reporting (Reporting & Analytics) Operational
Historical Reporting (Reporting & Analytics) Operational
Home (Reporting & Analytics) Operational
Talkdesk Interaction Analytics™ (Reporting & Analytics) Operational
Agent Workspace (Apps) Operational
Agent Assist (Apps) Operational
AI Trainer (Apps) Operational
Callbar (Apps) Operational
Feedback (Apps) Operational
Digital Engagement (Apps) Operational
Performance Management (Apps) Operational
Phone (Apps) Operational
Quality Management (Apps) Operational
QM Assist (Apps) Operational
Talkdesk Conversations Mobile App (Apps) Operational
Talkdesk Phone Mobile App (Apps) Operational
Talkdesk Schedule Mobile App (Apps) Operational
Talkdesk Predictive Dialer (Apps) Operational
Talkdesk Self-Service Portal (Apps) Operational
Talkdesk Knowledge Management (Apps) Operational
Virtual Agent (Apps) Operational
Voice and Screen Recording (Apps) Operational
Workforce Management (Apps) Operational
Identity (Apps) Operational
Talkdesk Workspace Designer (Apps) Operational
Agent Dashboard (Agent Experience & Routing) Operational
Call Controls (Agent Experience & Routing) Operational
Call Audio Quality (Agent Experience & Routing) Operational
Call Flows & Routing (Agent Experience & Routing) Operational
Greetings & Audio Messages (Agent Experience & Routing) Operational
Studio Flow Execution (Agent Experience & Routing) Operational
Studio Admin Interface (Agent Experience & Routing) Operational
SBC Regions (sbc-regions) Operational
US East (North America) Operational
US West (North America) Operational
US FedRAMP (North America) Operational
Sao Paulo (South America) Operational
Dublin (Europe) Operational
Frankfurt (Europe) Operational
Milan (Europe) Operational
Paris (Europe) Operational
Tokyo (Asia Pacific) Operational
Singapore (Asia Pacific) Operational
Sydney (Asia Pacific) Operational
Telephony Operational
Inbound Operational
Outbound Operational
PSTN Operational
xConnect Operational
Agent Experience & Routing Operational
Agent Dashboard Operational
Call Controls Operational
Call Audio Quality Operational
Call Flows & Routing Operational
Greetings & Audio Messages Operational
Studio Flow Execution Operational
Studio Admin Interface Operational
Apps Operational
Agent Workspace Operational
Agent Assist Operational
AI Trainer Operational
Callbar Operational
Feedback Operational
Digital Engagement Operational
Performance Management Operational
Phone Operational
Quality Management Operational
QM Assist Operational
Talkdesk Conversations Mobile App Operational
Talkdesk Phone Mobile App Operational
Talkdesk Schedule Mobile App Operational
Talkdesk Predictive Dialer Operational
Talkdesk Self-Service Portal Operational
Talkdesk Knowledge Management Operational
Virtual Agent Operational
Voice and Screen Recording Operational
Workforce Management Operational
Identity Operational
Talkdesk Workspace Designer Operational
Platform Operational
Talkdesk ID Login Operational
Single Sign On (SSO) Operational
APIs Operational
PCI Payment Operational
Email Notifications Operational
Connections Operational
Proxy Operational
Guardian Operational
Security & Compliance Operational
AppConnect Operational
Conversation Orchestrator Operational
Reporting & Analytics Operational
Live Reporting Operational
Historical Reporting Operational
Home Operational
Talkdesk Interaction Analytics™ Operational
Integrations Operational
Contact Synchronization Operational
Pop & Automated Task Execution Operational
Talkdesk Salesforce Operational
Talkdesk Zendesk Connector Operational
Talkdesk Slack Operational
Talkdesk ServiceNow Connector Operational
Talkdesk Zoho Operational
Talkdesk Zoom Connector Operational
Talkdesk Microsoft Teams Connector Operational
Talkdesk Microsoft Dynamics 365 Operational
Other Connectors Operational
Talkdesk Digital Engagement Operational
Email Operational
Messaging Operational
Chat Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 28, 2023

No incidents reported today.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023

No incidents reported.

May 24, 2023

No incidents reported.

May 23, 2023

No incidents reported.

May 22, 2023

No incidents reported.

May 21, 2023
Scheduled Maintenance Update
Completed - The scheduled maintenance has been completed.
May 21, 09:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 07:00 UTC
Scheduled - Talkdesk will be conducting platform maintenance during the hours of 08:00 - 12:00 UTC (00:00 - 04:00 PDT) on Sunday, May 21st, 2023.

During this maintenance window, infrastructure enhancements will be made to increase platform resiliency.

What can users expect during the maintenance period?

We don't expect a major impact on users, however, there may be performance issues/latency on Telephony services, Agent Experience components and Talkdesk Digital Engagement.

This page will be updated throughout the maintenance.
May 9, 15:34 UTC
May 20, 2023

No incidents reported.

May 19, 2023
User are experiencing issues opening Conversations APP
Resolved - This incident has been resolved.
May 19, 00:27 UTC
Monitoring - We are currently monitoring the situation. The system is exhibiting normal operating values. We will keep monitoring the incident with our partner. We will provide an update in 30 minutes or sooner.
May 19, 00:11 UTC
Update - We are currently working with our partner in order to resolve the incident. At this point we are seeing 90% recovery, customers can still experience intermittent login difficulties. For customers who are able to login in can receive and place phone calls. We will provide an update in 15 minutes or sooner.
May 19, 00:05 UTC
Update - We are currently working with our partner in order to resolve the incident. At this point we start to see recovery, customers can still experience intermittent login difficulties. We will provide an update in 15 minutes or sooner.
May 19, 00:02 UTC
Update - We are currently investigating issues opening Conversation APP and Callbar. This is currently affecting all regions. We recommend customers enable a Business Continuity plan. This is caused because of an incident reported by a 3rd party provider. We will provide an update in 15 minutes or sooner.
May 18, 23:57 UTC
Update - We are currently investigating issues opening Conversation APP and Callbar. This is currently affecting all regions. We recommend customers enable a Business Continuity plan. This is caused because of an incident reported by a 3rd party provider. We will provide an update in 15 minutes or sooner.
May 18, 23:40 UTC
Identified - We are currently investigating issues opening Conversation APP and Callbar. This is currently affecting all regions. Routing and call controls are working as expected. We will provide an update in 15 minutes or sooner.
May 18, 23:37 UTC
May 18, 2023
May 17, 2023

No incidents reported.

May 16, 2023

No incidents reported.

May 15, 2023

No incidents reported.

May 14, 2023

No incidents reported.

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