Talkdesk Status

All Systems Operational

Agent Dashboard Operational

Contacts Operational

Integrations - Contact Synchronization Operational

Integrations - Task Execution Operational

Reporting Operational

Voice - Call Recordings & Voicemail Operational

Voice - Dequeuing Calls Operational

Voice - Greetings & Messages Operational

Voice - Incoming Browser Calls Operational

Voice - Incoming SIP Calls Operational

Voice - Incoming External Phone Calls Operational

Voice - Outgoing Browser Calls Operational

Voice - Outgoing SIP Calls Operational

Talkdesk ID Login Operational

Talkdesk Live Operational

Single Sign On (SSO) Operational

SMS - Inbound Operational

SMS - Outbound Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 25, 2019

No incidents reported today.

Aug 24, 2019

No incidents reported.

Aug 23, 2019

No incidents reported.

Aug 22, 2019

No incidents reported.

Aug 21, 2019

No incidents reported.

Aug 20, 2019

No incidents reported.

Aug 19, 2019

No incidents reported.

Aug 18, 2019

No incidents reported.

Aug 17, 2019

No incidents reported.

Aug 16, 2019

No incidents reported.

Aug 15, 2019

No incidents reported.

Aug 14, 2019

No incidents reported.

Aug 13, 2019

No incidents reported.

Aug 12, 2019

Delay assigning calls to agents

Resolved - All systems are green since the full recovery noted in our last update. This incident is resolved.
Aug 12, 14:06 PDT

Update - We've seen full recovery for assignment of Studio calls. We will continue to monitor and provide further updates if appropriate.
Aug 12, 13:19 PDT

Update - We've seen recovery in assignment of Studio calls. We will continue to monitor and provide another update soon.
Aug 12, 12:55 PDT

Update - We are seeing some cases where there is still a delay in routing callers to agents for a small subset of Studio calls. We’re continuing to monitor the situation.
Aug 12, 12:14 PDT

Monitoring - We are seeing full recovery on Talkdesk Studio Routing and will continue monitoring.
Aug 12, 10:22 PDT

Identified - Talkdesk has identified the cause of delayed dequeueing and has implemented a fix. Talkdesk studio routing is now recovering.
Aug 12, 10:08 PDT

Investigating - Dequeuing calls within Studio flows apparently experiencing degraded performance where there is a delay in routing calls to agents.

Our engineering team is investigating to mitigate the issue and we will provide an update soon.
Aug 12, 09:59 PDT

Aug 11, 2019

No incidents reported.