All Systems Operational

About This Site

Welcome to the Talkdesk Operations status page, for our community, as well as interacting with partners and resellers.

Americas (US) Operational
Inbound Calls (Talkdesk Voice) ? Operational
Outbound Calls (Talkdesk Voice) Operational
Talkdesk BYOC (Bring Your Own Carrier) (Talkdesk Voice) Operational
Talkdesk Login (Talkdesk Platform) Operational
Talkdesk API (Talkdesk Platform) Operational
Talkdesk Secure Payments™ (Talkdesk Platform) Operational
Talkdesk Connections™ (Talkdesk Platform) Operational
Talkdesk Guardian™ (Talkdesk Ascend AI) Operational
Talkdesk AppConnect™ (Marketplace) Operational
Talkdesk Conversation Orchestrator™ (Talkdesk Platform) Operational
Talkdesk Fax-powered by eFax (Talkdesk Omnichannel Engagement) Operational
Talkdesk Social Messaging (Talkdesk Omnichannel Engagement) Operational
Talkdesk Digital Connect™ (Talkdesk Omnichannel Engagement) Operational
Talkdesk for Salesforce (Talkdesk Integrations) Operational
Talkdesk Zendesk Connector (Talkdesk Integrations) Operational
Talkdesk Slack Connector (Talkdesk Integrations) Operational
Talkdesk ServiceNow Connector (Talkdesk Integrations) Operational
Talkdesk Zoom Connector (Talkdesk Integrations) Operational
Talkdesk Microsoft Teams Connector (Talkdesk Integrations) Operational
Talkdesk Microsoft Dynamics 365 Connector (Talkdesk Integrations) Operational
Talkdesk Live™ Dashboard (Talkdesk Platform) Operational
Talkdesk Explore™ Reporting (Talkdesk Platform) Operational
Talkdesk Interaction Analytics™ (Talkdesk Ascend AI) Operational
Talkdesk Copilot™ (Talkdesk Ascend AI) Operational
Talkdesk AI Trainer™ (Talkdesk Ascend AI) Operational
Talkdesk Feedback™ (Talkdesk Workforce Engagement) Operational
Talkdesk Performance Management™ (Talkdesk Workforce Engagement) Operational
Talkdesk Phone™ (Talkdesk Voice) Operational
Talkdesk QM Assist™ (Talkdesk Workforce Engagement) Operational
Talkdesk Conversations Mobile App™ (Talkdesk Omnichannel Engagement) Operational
Talkdesk Phone Mobile App (Talkdesk Voice) Operational
Talkdesk Screen Recording (Talkdesk Workforce Engagement) Operational
Talkdesk Dialer™ (Talkdesk Voice) Operational
Talkdesk Knowledge Management™ (Talkdesk Ascend AI) Operational
Talkdesk Autopilot™ (Talkdesk Ascend AI) Operational
Talkdesk Call Recording™ (Talkdesk Workforce Engagement) Operational
Talkdesk Workforce Management™ (Talkdesk Workforce Engagement) Operational
Talkdesk Identity™ (Talkdesk Ascend AI) Operational
Talkdesk for Service Cloud Voice (Talkdesk Integrations) Operational
Talkdesk Studio™ IVR and Routing (Talkdesk Omnichannel Engagement) Operational
Talkdesk Global Communications Network™ (Talkdesk Voice) Operational
Talkdesk Advanced Dialer (Talkdesk Voice) Operational
Talkdesk Dialer for Salesforce™ (Talkdesk Voice) Operational
Talkdesk Navigator™ (Talkdesk Ascend AI) Operational
Talkdesk Shield™ (Talkdesk Ascend AI) Operational
Talkdesk CX Sensors™ (Talkdesk Ascend AI) Operational
Talkdesk Conversations (Talkdesk Omnichannel Engagement) Operational
Talkdesk SMS (Talkdesk Omnichannel Engagement) Operational
Talkdesk Email (Talkdesk Omnichannel Engagement) Operational
Talkdesk Chat (Talkdesk Omnichannel Engagement) Operational
Talkdesk Cases™ (Talkdesk Omnichannel Engagement) Operational
Talkdesk Automated Notifications™ (Talkdesk Omnichannel Engagement) Operational
Talkdesk Hybrid Cloud™ Storage (Talkdesk Platform) Operational
Talkdesk HubSpot Connector (Talkdesk Integrations) Operational
Talkdesk Oracle Service Cloud Connector (Talkdesk Integrations) Operational
Talkdesk Pega Connector (Talkdesk Integrations) Operational
Talkdesk Verint WFM Connector (Talkdesk Integrations) Operational
Talkdesk SAP Cloud for Customer (C4C) Connector (Talkdesk Integrations) Operational
Talkdesk Outreach Connector (Talkdesk Integrations) Operational
Talkdesk Financial Services Experience Cloud™ Banking Connector (Industries Experience Clouds) Operational
Talkdesk Financial Services Experience Cloud™ Accelerator for Guidewire ClaimCenter (Industries Experience Clouds) Operational
Talkdesk Healthcare Experience Cloud™ for Providers Epic Connector (Industries Experience Clouds) Operational
Talkdesk Healthcare Experience Cloud™ for Providers Athena Health Connector (Industries Experience Clouds) Operational
Talkdesk Healthcare Experience Cloud™ for Providers Cerner Connector (Industries Experience Clouds) Operational
Talkdesk Healthcare Experience Cloud™ for Providers EHR Connector (Industries Experience Clouds) Operational
Talkdesk Retail Experience Cloud™ Shopify Connector (Industries Experience Clouds) Operational
Talkdesk Retail Experience Cloud™ BigCommerce Connector (Industries Experience Clouds) Operational
Talkdesk Quality Management™ (Talkdesk Workforce Engagement) Operational
Talkdesk Workspace™ (Talkdesk Platform) Operational
Americas (Canada) Operational
Inbound Calls (Talkdesk Voice) Operational
Outbound Calls (Talkdesk Voice) Operational
Talkdesk BYOC (Bring Your Own Carrier) (Talkdesk Voice) Operational
Talkdesk Login (Talkdesk Platform) Operational
Talkdesk API (Talkdesk Platform) Operational
Talkdesk Secure Payments™ (Talkdesk Platform) Operational
Talkdesk Fax-powered by eFax (Talkdesk Omnichannel Engagement) Operational
Talkdesk Connections™ (Talkdesk Platform) Operational
Talkdesk Guardian™ (Talkdesk Ascend AI) Operational
Talkdesk AppConnect™ (Marketplace) Operational
Talkdesk Conversation Orchestrator™ (Talkdesk Platform) Operational
Talkdesk Social Messaging (Talkdesk Omnichannel Engagement) Operational
Talkdesk Digital Connect™ (Talkdesk Omnichannel Engagement) Operational
Talkdesk for Salesforce (Talkdesk Integrations) Operational
Talkdesk Zendesk Connector (Talkdesk Integrations) Operational
Talkdesk Slack Connector (Talkdesk Integrations) Operational
Talkdesk ServiceNow Connector (Talkdesk Integrations) Operational
Talkdesk Zoom Connector (Talkdesk Integrations) Operational
Talkdesk Microsoft Teams Connector (Talkdesk Integrations) Operational
Talkdesk Microsoft Dynamics 365 Connector (Talkdesk Integrations) Operational
Talkdesk Live™ Dashboard (Talkdesk Platform) ? Operational
Talkdesk Explore™ Reporting (Talkdesk Platform) Operational
Talkdesk Interaction Analytics™ (Talkdesk Ascend AI) Operational
Talkdesk Copilot™ (Talkdesk Ascend AI) Operational
Talkdesk AI Trainer™ (Talkdesk Ascend AI) Operational
Talkdesk Feedback™ (Talkdesk Workforce Engagement) Operational
Talkdesk Performance Management™ (Talkdesk Workforce Engagement) Operational
Talkdesk Phone™ (Talkdesk Voice) Operational
Talkdesk QM Assist™ (Talkdesk Workforce Engagement) Operational
Talkdesk Conversations Mobile App™ (Talkdesk Omnichannel Engagement) Operational
Talkdesk Phone Mobile App (Talkdesk Voice) Operational
Talkdesk Screen Recording (Talkdesk Workforce Engagement) Operational
Talkdesk Dialer™ (Talkdesk Voice) Operational
Talkdesk Knowledge Management™ (Talkdesk Ascend AI) Operational
Talkdesk Autopilot™ (Talkdesk Ascend AI) Operational
Talkdesk Call Recording™ (Talkdesk Workforce Engagement) Operational
Talkdesk Workforce Management™ (Talkdesk Workforce Engagement) Operational
Talkdesk Identity™ (Talkdesk Ascend AI) Operational
Talkdesk for Service Cloud Voice (Talkdesk Integrations) Operational
Talkdesk Studio™ IVR and Routing (Talkdesk Omnichannel Engagement) Operational
Talkdesk Global Communications Network™ (Talkdesk Voice) Operational
Talkdesk Advanced Dialer (Talkdesk Voice) Operational
Talkdesk Dialer for Salesforce™ (Talkdesk Voice) Operational
Talkdesk Navigator™ (Talkdesk Ascend AI) Operational
Talkdesk Shield™ (Talkdesk Ascend AI) Operational
Talkdesk CX Sensors™ (Talkdesk Ascend AI) Operational
Talkdesk Conversations (Talkdesk Omnichannel Engagement) Operational
Talkdesk SMS (Talkdesk Omnichannel Engagement) Operational
Talkdesk Email (Talkdesk Omnichannel Engagement) Operational
Talkdesk Chat (Talkdesk Omnichannel Engagement) Operational
Talkdesk Cases™ (Talkdesk Omnichannel Engagement) Operational
Talkdesk Automated Notifications™ (Talkdesk Omnichannel Engagement) Operational
Talkdesk Hybrid Cloud™ Storage (Talkdesk Platform) Operational
Talkdesk HubSpot Connector (Talkdesk Integrations) Operational
Talkdesk Oracle Service Cloud Connector (Talkdesk Integrations) Operational
Talkdesk Pega Connector (Talkdesk Integrations) Operational
Talkdesk Verint WFM Connector (Talkdesk Integrations) Operational
Talkdesk SAP Cloud for Customer (C4C) Connector (Talkdesk Integrations) Operational
Talkdesk Outreach Connector (Talkdesk Integrations) Operational
Talkdesk Financial Services Experience Cloud™ Banking Connector (Industries Experience Clouds) Operational
Talkdesk Financial Services Experience Cloud™ Accelerator for Guidewire ClaimCenter (Industries Experience Clouds) Operational
Talkdesk Healthcare Experience Cloud™ for Providers Epic Connector (Industries Experience Clouds) Operational
Talkdesk Healthcare Experience Cloud™ for Providers Athena Health Connector (Industries Experience Clouds) Operational
Talkdesk Healthcare Experience Cloud™ for Providers Cerner Connector (Industries Experience Clouds) Operational
Talkdesk Healthcare Experience Cloud™ for Providers EHR Connector (Industries Experience Clouds) Operational
Talkdesk Retail Experience Cloud™ Shopify Connector (Industries Experience Clouds) Operational
Talkdesk Retail Experience Cloud™ BigCommerce Connector (Industries Experience Clouds) Operational
Talkdesk Quality Management™ (Talkdesk Workforce Engagement) Operational
Talkdesk Workspace™ (Talkdesk Platform) Operational
Europe (Germany) Operational
Inbound Calls (Talkdesk Voice) Operational
Outbound Calls (Talkdesk Voice) Operational
Talkdesk BYOC (Bring Your Own Carrier) (Talkdesk Voice) Operational
Talkdesk Login (Talkdesk Platform) Operational
Talkdesk API (Talkdesk Platform) Operational
Talkdesk Secure Payments™ (Talkdesk Platform) Operational
Talkdesk Fax-powered by eFax (Talkdesk Omnichannel Engagement) Operational
Talkdesk Connections™ (Talkdesk Platform) Operational
Talkdesk Guardian™ (Talkdesk Ascend AI) Operational
Talkdesk AppConnect™ (Marketplace) Operational
Talkdesk Conversation Orchestrator™ (Talkdesk Platform) Operational
Talkdesk Social Messaging (Talkdesk Omnichannel Engagement) Operational
Talkdesk Digital Connect™ (Talkdesk Omnichannel Engagement) Operational
Talkdesk for Salesforce (Talkdesk Integrations) Operational
Talkdesk Zendesk Connector (Talkdesk Integrations) Operational
Talkdesk Slack Connector (Talkdesk Integrations) Operational
Talkdesk ServiceNow Connector (Talkdesk Integrations) Operational
Talkdesk Zoom Connector (Talkdesk Integrations) Operational
Talkdesk Microsoft Teams Connector (Talkdesk Integrations) Operational
Talkdesk Microsoft Dynamics 365 Connector (Talkdesk Integrations) Operational
Talkdesk Live™ Dashboard (Talkdesk Platform) ? Operational
Talkdesk Explore™ Reporting (Talkdesk Platform) Operational
Talkdesk Interaction Analytics™ (Talkdesk Ascend AI) Operational
Talkdesk Copilot™ (Talkdesk Ascend AI) Operational
Talkdesk AI Trainer™ (Talkdesk Ascend AI) Operational
Talkdesk Feedback™ (Talkdesk Workforce Engagement) Operational
Talkdesk Performance Management™ (Talkdesk Workforce Engagement) Operational
Talkdesk Phone™ (Talkdesk Voice) Operational
Talkdesk QM Assist™ (Talkdesk Workforce Engagement) Operational
Talkdesk Conversations Mobile App™ (Talkdesk Omnichannel Engagement) Operational
Talkdesk Phone Mobile App (Talkdesk Voice) Operational
Talkdesk Screen Recording (Talkdesk Workforce Engagement) Operational
Talkdesk Dialer™ (Talkdesk Voice) Operational
Talkdesk Knowledge Management™ (Talkdesk Ascend AI) Operational
Talkdesk Autopilot™ (Talkdesk Ascend AI) Operational
Talkdesk Call Recording™ (Talkdesk Workforce Engagement) Operational
Talkdesk Workforce Management™ (Talkdesk Workforce Engagement) Operational
Talkdesk Identity™ (Talkdesk Ascend AI) Operational
Talkdesk for Service Cloud Voice (Talkdesk Integrations) Operational
Talkdesk Studio™ IVR and Routing (Talkdesk Omnichannel Engagement) Operational
Talkdesk Global Communications Network™ (Talkdesk Voice) Operational
Talkdesk Advanced Dialer (Talkdesk Voice) Operational
Talkdesk Dialer for Salesforce™ (Talkdesk Voice) Operational
Talkdesk Navigator™ (Talkdesk Ascend AI) Operational
Talkdesk Shield™ (Talkdesk Ascend AI) Operational
Talkdesk CX Sensors™ (Talkdesk Ascend AI) Operational
Talkdesk Conversations (Talkdesk Omnichannel Engagement) Operational
Talkdesk SMS (Talkdesk Omnichannel Engagement) Operational
Talkdesk Email (Talkdesk Omnichannel Engagement) Operational
Talkdesk Chat (Talkdesk Omnichannel Engagement) Operational
Talkdesk Cases™ (Talkdesk Omnichannel Engagement) Operational
Talkdesk Automated Notifications™ (Talkdesk Omnichannel Engagement) Operational
Talkdesk Hybrid Cloud™ Storage (Talkdesk Platform) Operational
Talkdesk HubSpot Connector (Talkdesk Integrations) Operational
Talkdesk Oracle Service Cloud Connector (Talkdesk Integrations) Operational
Talkdesk Pega Connector (Talkdesk Integrations) Operational
Talkdesk Verint WFM Connector (Talkdesk Integrations) Operational
Talkdesk SAP Cloud for Customer (C4C) Connector (Talkdesk Integrations) Operational
Talkdesk Outreach Connector (Talkdesk Integrations) Operational
Talkdesk Financial Services Experience Cloud™ Banking Connector (Industries Experience Clouds) Operational
Talkdesk Financial Services Experience Cloud™ Accelerator for Guidewire ClaimCenter (Industries Experience Clouds) Operational
Talkdesk Healthcare Experience Cloud™ for Providers Epic Connector (Industries Experience Clouds) Operational
Talkdesk Healthcare Experience Cloud™ for Providers Athena Health Connector (Industries Experience Clouds) Operational
Talkdesk Healthcare Experience Cloud™ for Providers Cerner Connector (Industries Experience Clouds) Operational
Talkdesk Healthcare Experience Cloud™ for Providers EHR Connector (Industries Experience Clouds) Operational
Talkdesk Retail Experience Cloud™ Shopify Connector (Industries Experience Clouds) Operational
Talkdesk Retail Experience Cloud™ BigCommerce Connector (Industries Experience Clouds) Operational
Talkdesk Quality Management™ (Talkdesk Workforce Engagement) Operational
Talkdesk Workspace™ (Talkdesk Platform) Operational
APAC (Australia) Operational
Inbound Calls (Talkdesk Voice) Operational
Outbound Calls (Talkdesk Voice) Operational
Talkdesk BYOC (Bring Your Own Carrier) (Talkdesk Voice) Operational
Talkdesk Login (Talkdesk Platform) Operational
Talkdesk API (Talkdesk Platform) Operational
Talkdesk Secure Payments™ (Talkdesk Platform) Operational
Talkdesk Connections™ (Talkdesk Platform) Operational
Talkdesk Guardian™ (Talkdesk Ascend AI) Operational
Talkdesk AppConnect™ (Marketplace) Operational
Talkdesk Conversation Orchestrator™ (Talkdesk Platform) Operational
Talkdesk Fax-powered by eFax (Talkdesk Omnichannel Engagement) Operational
Talkdesk Social Messaging (Talkdesk Omnichannel Engagement) Operational
Talkdesk Digital Connect™ (Talkdesk Omnichannel Engagement) Operational
Talkdesk for Salesforce (Talkdesk Integrations) Operational
Talkdesk Zendesk Connector (Talkdesk Integrations) Operational
Talkdesk Slack Connector (Talkdesk Integrations) Operational
Talkdesk ServiceNow Connector (Talkdesk Integrations) Operational
Talkdesk Zoom Connector (Talkdesk Integrations) Operational
Talkdesk Microsoft Teams Connector (Talkdesk Integrations) Operational
Talkdesk Microsoft Dynamics 365 Connector (Talkdesk Integrations) Operational
Talkdesk Live™ Dashboard (Talkdesk Platform) Operational
Talkdesk Explore™ Reporting (Talkdesk Platform) Operational
Talkdesk Interaction Analytics™ (Talkdesk Ascend AI) Operational
Talkdesk Copilot™ (Talkdesk Ascend AI) Operational
Talkdesk AI Trainer™ (Talkdesk Ascend AI) Operational
Talkdesk Feedback™ (Talkdesk Workforce Engagement) Operational
Talkdesk Performance Management™ (Talkdesk Workforce Engagement) Operational
Talkdesk Phone™ (Talkdesk Voice) Operational
Talkdesk QM Assist™ (Talkdesk Workforce Engagement) Operational
Talkdesk Conversations Mobile App™ (Talkdesk Omnichannel Engagement) Operational
Talkdesk Phone Mobile App (Talkdesk Voice) Operational
Talkdesk Screen Recording (Talkdesk Workforce Engagement) Operational
Talkdesk Dialer™ (Talkdesk Voice) Operational
Talkdesk Knowledge Management™ (Talkdesk Ascend AI) Operational
Talkdesk Autopilot™ (Talkdesk Ascend AI) Operational
Talkdesk Call Recording™ (Talkdesk Workforce Engagement) Operational
Talkdesk Workforce Management™ (Talkdesk Workforce Engagement) Operational
Talkdesk Identity™ (Talkdesk Ascend AI) Operational
Talkdesk for Service Cloud Voice (Talkdesk Integrations) Operational
Talkdesk Studio™ IVR and Routing (Talkdesk Omnichannel Engagement) Operational
Talkdesk Global Communications Network™ (Talkdesk Voice) Operational
Talkdesk Advanced Dialer (Talkdesk Voice) Operational
Talkdesk Dialer for Salesforce™ (Talkdesk Voice) Operational
Talkdesk Navigator™ (Talkdesk Ascend AI) Operational
Talkdesk Shield™ (Talkdesk Ascend AI) Operational
Talkdesk CX Sensors™ (Talkdesk Ascend AI) Operational
Talkdesk Conversations (Talkdesk Omnichannel Engagement) Operational
Talkdesk SMS (Talkdesk Omnichannel Engagement) Operational
Talkdesk Email (Talkdesk Omnichannel Engagement) Operational
Talkdesk Chat (Talkdesk Omnichannel Engagement) Operational
Talkdesk Cases™ (Talkdesk Omnichannel Engagement) Operational
Talkdesk Automated Notifications™ (Talkdesk Omnichannel Engagement) Operational
Talkdesk Hybrid Cloud™ Storage (Talkdesk Platform) Operational
Talkdesk HubSpot Connector (Talkdesk Integrations) Operational
Talkdesk Oracle Service Cloud Connector (Talkdesk Integrations) Operational
Talkdesk Pega Connector (Talkdesk Integrations) Operational
Talkdesk Verint WFM Connector (Talkdesk Integrations) Operational
Talkdesk SAP Cloud for Customer (C4C) Connector (Talkdesk Integrations) Operational
Talkdesk Outreach Connector (Talkdesk Integrations) Operational
Talkdesk Financial Services Experience Cloud™ Banking Connector (Industries Experience Clouds) Operational
Talkdesk Financial Services Experience Cloud™ Accelerator for Guidewire ClaimCenter (Industries Experience Clouds) Operational
Talkdesk Healthcare Experience Cloud™ for Providers Epic Connector (Industries Experience Clouds) Operational
Talkdesk Healthcare Experience Cloud™ for Providers Athena Health Connector (Industries Experience Clouds) Operational
Talkdesk Healthcare Experience Cloud™ for Providers Cerner Connector (Industries Experience Clouds) Operational
Talkdesk Healthcare Experience Cloud™ for Providers EHR Connector (Industries Experience Clouds) Operational
Talkdesk Retail Experience Cloud™ Shopify Connector (Industries Experience Clouds) Operational
Talkdesk Retail Experience Cloud™ BigCommerce Connector (Industries Experience Clouds) Operational
Talkdesk Quality Management™ (Talkdesk Workforce Engagement) Operational
Talkdesk Workspace™ (Talkdesk Platform) Operational
FedRAMP (US FedRAMP) Operational
Inbound Calls (Talkdesk Voice) Operational
Outbound Calls (Talkdesk Voice) Operational
Talkdesk BYOC (Bring Your Own Carrier) (Talkdesk Voice) Operational
Talkdesk Login (Talkdesk Platform) Operational
Talkdesk API (Talkdesk Platform) Operational
Talkdesk Secure Payments™ (Talkdesk Platform) Operational
Talkdesk Fax-powered by eFax (Talkdesk Omnichannel Engagement) Operational
Talkdesk Connections™ (Talkdesk Platform) Operational
Talkdesk Guardian™ (Talkdesk Ascend AI) Operational
Talkdesk AppConnect™ (Marketplace) Operational
Talkdesk Conversation Orchestrator™ (Talkdesk Platform) Operational
Talkdesk Social Messaging (Talkdesk Omnichannel Engagement) Operational
Talkdesk Digital Connect™ (Talkdesk Omnichannel Engagement) Operational
Talkdesk for Salesforce (Talkdesk Integrations) Operational
Talkdesk Zendesk Connector (Talkdesk Integrations) Operational
Talkdesk Slack Connector (Talkdesk Integrations) Operational
Talkdesk ServiceNow Connector (Talkdesk Integrations) Operational
Talkdesk Zoom Connector (Talkdesk Integrations) Operational
Talkdesk Microsoft Teams Connector (Talkdesk Integrations) Operational
Talkdesk Microsoft Dynamics 365 Connector (Talkdesk Integrations) Operational
Talkdesk Live™ Dashboard (Talkdesk Platform) Operational
Talkdesk Explore™ Reporting (Talkdesk Platform) Operational
Talkdesk Interaction Analytics™ (Talkdesk Ascend AI) Operational
Talkdesk Copilot™ (Talkdesk Ascend AI) Operational
Talkdesk AI Trainer™ (Talkdesk Ascend AI) Operational
Talkdesk Feedback™ (Talkdesk Workforce Engagement) Operational
Talkdesk Performance Management™ (Talkdesk Workforce Engagement) Operational
Talkdesk Phone™ (Talkdesk Voice) Operational
Talkdesk QM Assist™ (Talkdesk Workforce Engagement) Operational
Talkdesk Conversations Mobile App™ (Talkdesk Omnichannel Engagement) Operational
Talkdesk Phone Mobile App (Talkdesk Voice) Operational
Talkdesk Screen Recording (Talkdesk Workforce Engagement) Operational
Talkdesk Dialer™ (Talkdesk Voice) Operational
Talkdesk Knowledge Management™ (Talkdesk Ascend AI) Operational
Talkdesk Autopilot™ (Talkdesk Ascend AI) Operational
Talkdesk Call Recording™ (Talkdesk Workforce Engagement) Operational
Talkdesk Workforce Management™ (Talkdesk Workforce Engagement) Operational
Talkdesk Identity™ (Talkdesk Ascend AI) Operational
Talkdesk for Service Cloud Voice (Talkdesk Integrations) Operational
Talkdesk Studio™ IVR and Routing (Talkdesk Omnichannel Engagement) Operational
Talkdesk Global Communications Network™ (Talkdesk Voice) Operational
Talkdesk Advanced Dialer (Talkdesk Voice) Operational
Talkdesk Dialer for Salesforce™ (Talkdesk Voice) Operational
Talkdesk Navigator™ (Talkdesk Ascend AI) Operational
Talkdesk Shield™ (Talkdesk Ascend AI) Operational
Talkdesk CX Sensors™ (Talkdesk Ascend AI) Operational
Talkdesk Conversations (Talkdesk Omnichannel Engagement) Operational
Talkdesk SMS (Talkdesk Omnichannel Engagement) Operational
Talkdesk Email (Talkdesk Omnichannel Engagement) Operational
Talkdesk Chat (Talkdesk Omnichannel Engagement) Operational
Talkdesk Cases™ (Talkdesk Omnichannel Engagement) Operational
Talkdesk Automated Notifications™ (Talkdesk Omnichannel Engagement) Operational
Talkdesk Hybrid Cloud™ Storage (Talkdesk Platform) Operational
Talkdesk HubSpot Connector (Talkdesk Integrations) Operational
Talkdesk Oracle Service Cloud Connector (Talkdesk Integrations) Operational
Talkdesk Pega Connector (Talkdesk Integrations) Operational
Talkdesk Verint WFM Connector (Talkdesk Integrations) Operational
Talkdesk SAP Cloud for Customer (C4C) Connector (Talkdesk Integrations) Operational
Talkdesk Outreach Connector (Talkdesk Integrations) Operational
Talkdesk Financial Services Experience Cloud™ Banking Connector (Industries Experience Clouds) Operational
Talkdesk Financial Services Experience Cloud™ Accelerator for Guidewire ClaimCenter (Industries Experience Clouds) Operational
Talkdesk Healthcare Experience Cloud™ for Providers Epic Connector (Industries Experience Clouds) Operational
Talkdesk Healthcare Experience Cloud™ for Providers Athena Health Connector (Industries Experience Clouds) Operational
Talkdesk Healthcare Experience Cloud™ for Providers Cerner Connector (Industries Experience Clouds) Operational
Talkdesk Healthcare Experience Cloud™ for Providers EHR Connector (Industries Experience Clouds) Operational
Talkdesk Retail Experience Cloud™ Shopify Connector (Industries Experience Clouds) Operational
Talkdesk Retail Experience Cloud™ BigCommerce Connector (Industries Experience Clouds) Operational
Talkdesk Quality Management™ (Talkdesk Workforce Engagement) Operational
Talkdesk Workspace™ (Talkdesk Platform) Operational
SBC Regions (sbc-regions) Operational
US East (North America) Operational
US West (North America) Operational
Sao Paulo (South America) Operational
Dublin (Europe) Operational
Frankfurt (Europe) Operational
Milan (Europe) Operational
Paris (Europe) Operational
Tokyo (Asia Pacific) Operational
Singapore (Asia Pacific) Operational
Sydney (Asia Pacific) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Schedule Maintenance Update Jun 22, 2025 08:30-10:30 UTC

Talkdesk will be performing a platform maintenance on Sunday, 22nd of June, 2025, between 08:30
UTC - 10:30 UTC (02:30 - 04:30 PDT).

During this maintenance window, infrastructure enhancements will be made to increase platform resilience.

During this maintenance window:
• Explore API will be unavailable.
• All POST and GET requests for report submission and retrieval will return HTTP 502 or 503 errors.
• Previously submitted reports that do not complete before the start of maintenance will fail and will require manual resubmission after the upgrade is complete.

We recommend that users avoid initiating long-running report requests close to the start of the maintenance window to minimize disruption.

This page will be updated throughout the maintenance.

Thank you for your understanding.
Posted on Jun 18, 2025 - 09:09 UTC
Jun 19, 2025

No incidents reported today.

Jun 18, 2025

No incidents reported.

Jun 17, 2025

No incidents reported.

Jun 16, 2025
Call Performance Degradation
Resolved - This incident has been resolved.
Jun 16, 17:54 UTC
Monitoring - Mitigation measures are currently in progress. We are observing internal recovery in our metrics. We will continue to monitor to ensure a smooth recovery.
Jun 16, 17:46 UTC
Investigating - We are observing degradation with call handling and inbound calls in US region since 17:00 UTC, causing errors when attempting to transfer calls, place them on hold, or when routing. We will provide an update as soon as we have more details.
Jun 16, 17:30 UTC
Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025
Performance degradation in US region
Resolved - This incident has been resolved.
Jun 12, 17:13 UTC
Monitoring - We have applied mitigation measures and we are seeing improvements. We post updates as soon as we confirm full recovery.
Jun 12, 17:02 UTC
Investigating - We are observing some degradation across multiple apps in the US region since 16:19 UTC, causing call errors. Based on our investigation, this issue is only impacting a subset of users. We will provide an update as soon as we have more details.
Jun 12, 16:52 UTC
Jun 11, 2025
Talkdesk Workspace is returning an error 500 when trying to login
Resolved - This incident has been resolved.
Jun 11, 15:15 UTC
Update - We are still seeing system improvements. We are continuing to monitor for further issues.
Jun 11, 14:45 UTC
Update - We are still seeing system improvements. We are continuing to monitor for further issues.
Jun 11, 13:45 UTC
Monitoring - Mitigation measures were applied.
Jun 11, 13:19 UTC
Identified - Our engineering team is currently applying mitigation measures. We will keep this page up to date.
Jun 11, 13:10 UTC
Investigating - We are currently seeing an increase in the error rate when trying to login in Talkdesk Workspace. Our R&D team is currently investigating and applying mitigation measures.
Jun 11, 12:57 UTC
Jun 10, 2025
Login issues and Conversation App not loading in US Region
Resolved - Our monitoring confirmed full recovery of service.
Jun 10, 16:56 UTC
Update - Mitigation measures have been a been applied and we are seeing recovery across the components. We will keep this thread up to date.
Jun 10, 16:25 UTC
Monitoring - Mitigation measures have been a been applied and we are seeing recovery across the components. We will keep this thread up to date.
Jun 10, 16:21 UTC
Update - Our mitigation measures have recovered login functionality and access to Conversation App. We are still applying further mitigation measures.
Jun 10, 16:19 UTC
Identified - We are applying mitigation measures, we are starting to see recovery in login and Conversation App access. We will update shortly.
Jun 10, 16:13 UTC
Update - We continue to work on mitigation measures. We will update the status page shortly.
Jun 10, 16:03 UTC
Update - We continue to work on mitigation measures. We will update the status page shortly.
Jun 10, 15:55 UTC
Update - Our engineering team is working on mitigation measures. Besides the limitation to login we are also seeing some limitations Conversation App loading. We will update shortly.
Jun 10, 15:39 UTC
Update - Our engineering team continues to investigate this behaviour that is affecting one of our US sites. We will provide an update in the next 15m.
Jun 10, 15:30 UTC
Investigating - We are currently receiving reports of customers in our US region of failures to login. We are currently investigating this and will keep this page up to date.
Jun 10, 15:17 UTC
Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

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