All Systems Operational
Voice Operational
Inbound Operational
Outbound Operational
PSTN Operational
xConnect Operational
BYOC Operational
SIP Operational
Call Controls Operational
Call Audio Quality Operational
Call Flows & Routing Operational
Greetings & Audio Messages Operational
Voicemails & Call Recordings Operational
Apps Operational
Callbar Operational
Studio Operational
Agent Dashboard Operational
Mobile Agent Operational
Workforce Engagement Portal Operational
Agent Assist Operational
Virtual Agent Operational
Platform Operational
Talkdesk ID Login Operational
Single Sign On (SSO) Operational
APIs ? Operational
PCI Payment Operational
Email Notifications Operational
Reporting & Analytics Operational
Live Reporting Operational
Historical Reporting Operational
Integrations Operational
Contact Synchronization Operational
Pop & Automated Task Execution Operational
Salesforce Connector Operational
Zendesk Connector Operational
Slack Connector Operational
Other Connectors Operational
Omnichannel Operational
Email Operational
Messaging Operational
Chat Operational
Social Listening Operational
SMS Operational
Inbound Operational
Outbound Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 8, 2021

No incidents reported today.

May 7, 2021

No incidents reported.

May 6, 2021
Completed - The scheduled maintenance has been completed.
May 6, 15:20 UTC
Update - Verification is currently underway on the performance improvements of data retrieval for the Studio Flow. We expect to finish the maintenance in about 30 min.
May 6, 14:53 UTC
Verifying - Verification is currently underway for the maintenance items.
May 6, 13:59 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 6, 13:43 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 6, 13:16 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 6, 12:42 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 6, 12:22 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 6, 11:57 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 6, 11:35 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 6, 11:11 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 6, 10:49 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 6, 10:26 UTC
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 10:02 UTC
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 09:41 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 08:30 UTC
Scheduled - Talkdesk will be conducting platform maintenance on Studio during the hours of 8:30 AM - 9:30 AM UTC (01:30-02:30 PDT) on Thursday, May 06, 2021.

During this maintenance period infrastructure enhancements will be made to increase platform resiliency.

We expect no downtime or service interruptions. Any impact during the maintenance period will be limited to Studio Flows Reporting (any data related to Studio flows executed during this maintenance period will only become available in the Studio Flow Execution Report following the end of the maintenance period). Call routing will not be affected by this operation.

This page will be updated throughout the maintenance.
Apr 30, 17:48 UTC
May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.

Apr 29, 2021

No incidents reported.

Apr 28, 2021

No incidents reported.

Apr 27, 2021

No incidents reported.

Apr 26, 2021

No incidents reported.

Apr 25, 2021

No incidents reported.

Apr 24, 2021

No incidents reported.