All systems are green since the full recovery noted in our last update. This incident is resolved.
Aug 12, 14:06 PDT
We've seen full recovery for assignment of Studio calls. We will continue to monitor and provide further updates if appropriate.
Aug 12, 13:19 PDT
We've seen recovery in assignment of Studio calls. We will continue to monitor and provide another update soon.
Aug 12, 12:55 PDT
We are seeing some cases where there is still a delay in routing callers to agents for a small subset of Studio calls. We’re continuing to monitor the situation.
Aug 12, 12:14 PDT
We are seeing full recovery on Talkdesk Studio Routing and will continue monitoring.
Aug 12, 10:22 PDT
Talkdesk has identified the cause of delayed dequeueing and has implemented a fix. Talkdesk studio routing is now recovering.
Aug 12, 10:08 PDT
Dequeuing calls within Studio flows apparently experiencing degraded performance where there is a delay in routing calls to agents.
Our engineering team is investigating to mitigate the issue and we will provide an update soon.
Aug 12, 09:59 PDT