All Systems Operational
Agent Dashboard ? Operational
Contacts ? Operational
Integrations - Contact Synchronization ? Operational
Integrations - Task Execution ? Operational
Reporting Operational
Voice - Call Recordings & Voicemail ? Operational
Voice - Dequeuing Calls Operational
Voice - Greetings & Messages ? Operational
Voice - Incoming Browser Calls ? Operational
Voice - Incoming SIP Calls ? Operational
Voice - Incoming External Phone Calls ? Operational
Voice - Outgoing Browser Calls ? Operational
Voice - Outgoing SIP Calls ? Operational
Talkdesk ID Login ? Operational
Talkdesk Live Operational
Single Sign On (SSO) Operational
SMS - Inbound Operational
SMS - Outbound Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 19, 2019

No incidents reported today.

Mar 18, 2019
Resolved - This incident has been resolved.
Mar 18, 16:31 PDT
Update - This incident has been resolved.
Mar 18, 16:30 PDT
Update - We have been able to mitigate most of the impacted ranges of numbers affecting our customers.
We continue to work with our partners for a full resolution.
Mar 18, 15:20 PDT
Update - We have been able to mitigate most of the impacted ranges of numbers affecting our customers.
We continue to work with our partners for a full resolution.
Mar 18, 13:51 PDT
Monitoring - We have seen a recovery in some of the numbers affected, our partner carrier has mitigated the issue in one of their regions.

We keep working closely with our partners to achieve full resolution.
Mar 18, 12:58 PDT
Identified - Our partner carrier had network issues affecting two of their European points of presence
Mar 18, 12:54 PDT
Investigating - Investigating - We are observing failures receiving calls to some of the numbers in multiple European countries including Italy, Belgium, Germany, Portugal, Netherlands, Romania and Luxembourg. We are working with our carrier partner to resolve the issue. We will provide an update as soon as possible.
Mar 18, 11:44 PDT
Mar 17, 2019

No incidents reported.

Mar 16, 2019

No incidents reported.

Mar 15, 2019

No incidents reported.

Mar 14, 2019

No incidents reported.

Mar 13, 2019

No incidents reported.

Mar 12, 2019

No incidents reported.

Mar 11, 2019

No incidents reported.

Mar 10, 2019

No incidents reported.

Mar 9, 2019

No incidents reported.

Mar 8, 2019

No incidents reported.

Mar 7, 2019

No incidents reported.

Mar 6, 2019

No incidents reported.

Mar 5, 2019

No incidents reported.