Talkdesk Status

All Systems Operational

Voice Operational

Inbound Operational

Outbound Operational

PSTN Operational

xConnect Operational

BYOC Operational

SIP Operational

Call Controls Operational

Call Audio Quality Operational

Call Flows & Routing Operational

Greetings & Audio Messages Operational

Voicemails & Call Recordings Operational

Apps Operational

Callbar Operational

Studio Operational

Agent Dashboard Operational

Mobile Agent Operational

Workforce Engagement Portal Operational

Agent Assist Operational

Virtual Agent Operational

Platform Operational

Talkdesk ID Login Operational

Single Sign On (SSO) Operational

APIs Operational

PCI Payment Operational

Email Notifications Operational

Reporting & Analytics Operational

Live Reporting Operational

Historical Reporting Operational

Integrations Operational

Contact Synchronization Operational

Pop & Automated Task Execution Operational

Salesforce Connector Operational

Zendesk Connector Operational

Slack Connector Operational

Other Connectors Operational

Omnichannel Operational

Email Operational

Messaging Operational

Chat Operational

Social Listening Operational

SMS Operational

Inbound Operational

Outbound Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 8, 2021

No incidents reported today.

May 7, 2021

No incidents reported.

May 6, 2021

Infrastructure Maintenance

Completed - The scheduled maintenance has been completed.
May 6, 15:20 UTC

Update - Verification is currently underway on the performance improvements of data retrieval for the Studio Flow. We expect to finish the maintenance in about 30 min.
May 6, 14:53 UTC

Verifying - Verification is currently underway for the maintenance items.
May 6, 13:59 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 6, 13:43 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 6, 13:16 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 6, 12:42 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 6, 12:22 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 6, 11:57 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 6, 11:35 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 6, 11:11 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 6, 10:49 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 6, 10:26 UTC

Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 10:02 UTC

Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 09:41 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 08:30 UTC

Scheduled - Talkdesk will be conducting platform maintenance on Studio during the hours of 8:30 AM - 9:30 AM UTC (01:30-02:30 PDT) on Thursday, May 06, 2021.

During this maintenance period infrastructure enhancements will be made to increase platform resiliency.

We expect no downtime or service interruptions. Any impact during the maintenance period will be limited to Studio Flows Reporting (any data related to Studio flows executed during this maintenance period will only become available in the Studio Flow Execution Report following the end of the maintenance period). Call routing will not be affected by this operation.

This page will be updated throughout the maintenance.
Apr 30, 17:48 UTC

May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.

Apr 29, 2021

No incidents reported.

Apr 28, 2021

No incidents reported.

Apr 27, 2021

No incidents reported.

Apr 26, 2021

No incidents reported.

Apr 25, 2021

No incidents reported.

Apr 24, 2021

No incidents reported.