All Systems Operational
Agent Dashboard ? Operational
Contacts ? Operational
Integrations - Contact Synchronization ? Operational
Integrations - Task Execution ? Operational
Reporting Operational
Voice - Call Recordings & Voicemail ? Operational
Voice - Dequeuing Calls Operational
Voice - Greetings & Messages ? Operational
Voice - Incoming Browser Calls ? Operational
Voice - Incoming SIP Calls ? Operational
Voice - Incoming External Phone Calls ? Operational
Voice - Outgoing Browser Calls ? Operational
Voice - Outgoing SIP Calls ? Operational
Talkdesk ID Login Operational
Talkdesk Live Operational
Single Sign On (SSO) Operational
SMS - Inbound Operational
SMS - Outbound Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 26, 2019

No incidents reported today.

May 25, 2019

No incidents reported.

May 24, 2019

No incidents reported.

May 23, 2019

No incidents reported.

May 22, 2019

No incidents reported.

May 21, 2019

No incidents reported.

May 20, 2019
Resolved - The load on our infrastructure is back to normal operational values.
Some terminated calls may still appear in reporting as queued but our engineering team is working to remove these artifacts.
May 20, 08:06 PDT
Update - We are continuing to monitor for any further issues.
May 20, 07:33 PDT
Monitoring - Our systems are fully functional and we are seeing recovery across the board.

We are continuing to actively monitor the situation closely.
May 20, 07:32 PDT
Identified - Infrastructure issue with Talkdesk ID.
Our engineering is seeing recovery.
Due to increased loads services may take some time to fully recover.
May 20, 07:28 PDT
Update - Infrastructure issue with Talkdesk ID.
Our engineering is seeing recovery.
Due to increased loads services may take some time to fully recover.
May 20, 07:27 PDT
Investigating - We are receiving reports in some regions of DNS Error 1016 when attempting to use talkdesk services.

Our engineering team is working to identify and correct the issue as soon as possible.
May 20, 07:13 PDT
May 19, 2019

No incidents reported.

May 18, 2019

No incidents reported.

May 17, 2019
Resolved - This incident has been resolved.
May 17, 13:43 PDT
Monitoring - We have identified the cause as an outage at a large integration provider. We have taken internal measures to adjust for this and will continue to monitor impact.
May 17, 12:19 PDT
Identified - We received reports of slowness in task execution for some third-party integrations. We have identified the cause as an outage at a large integration provider. We have taken internal measures to adjust for this and will continue to monitor impact.
May 17, 12:10 PDT
May 16, 2019

No incidents reported.

May 15, 2019

No incidents reported.

May 14, 2019

No incidents reported.

May 13, 2019

No incidents reported.

May 12, 2019

No incidents reported.