All Systems Operational
Telephony Operational
Inbound Operational
Outbound Operational
PSTN Operational
xConnect Operational
Agent Experience & Routing Operational
Agent Dashboard Operational
Call Controls Operational
Call Audio Quality Operational
Call Flows & Routing Operational
Greetings & Audio Messages Operational
Studio Flow Execution Operational
Studio Admin Interface Operational
Apps Operational
Agent Workspace Operational
Agent Assist Operational
AI Trainer Operational
Callbar Operational
Feedback Operational
Omnichannel Operational
Performance Management Operational
Phone Operational
Quality Management Operational
QM Assist Operational
Talkdesk Conversations Mobile App Operational
Talkdesk Phone Mobile App Operational
Talkdesk Schedule Mobile App Operational
Talkdesk Predictive Dialer Operational
Talkdesk Self-Service Portal Operational
Talkdesk Knowledge Management Operational
Virtual Agent Operational
Voice and Screen Recording Operational
Workforce Management Operational
Platform Operational
Talkdesk ID Login Operational
Single Sign On (SSO) Operational
APIs Operational
PCI Payment Operational
Email Notifications Operational
Connections Operational
Proxy Operational
Guardian Operational
Security & Compliance Operational
AppConnect Operational
Reporting & Analytics Operational
Live Reporting Operational
Historical Reporting Operational
Home Operational
Talkdesk Interaction Analytics™ Operational
Integrations Operational
Contact Synchronization Operational
Pop & Automated Task Execution Operational
Talkdesk Salesforce Operational
Talkdesk Zendesk Connector Operational
Talkdesk Slack Operational
Talkdesk ServiceNow Connector Operational
Talkdesk Zoho Operational
Talkdesk Zoom Connector Operational
Talkdesk Microsoft Teams Connector Operational
Talkdesk Microsoft Dynamics 365 Operational
Other Connectors Operational
Talkdesk Digital Engagement Operational
Email Operational
Messaging Operational
Chat Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 20, 2022

No incidents reported today.

Aug 19, 2022

No incidents reported.

Aug 18, 2022

No incidents reported.

Aug 17, 2022

No incidents reported.

Aug 16, 2022

No incidents reported.

Aug 15, 2022

No incidents reported.

Aug 14, 2022
Completed - The scheduled maintenance has been completed.
Aug 14, 12:42 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Aug 14, 12:30 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Aug 14, 12:00 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Aug 14, 11:30 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Aug 14, 11:00 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Aug 14, 10:31 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Aug 14, 10:00 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Aug 14, 09:30 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Aug 14, 09:00 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Aug 14, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 08:01 UTC
Scheduled - Talkdesk will be conducting platform maintenance during the hours of 08:00 - 11:00 UTC (01:00 - 04:00 PDT) on Sunday, August the 14th, 2022.

During this maintenance window, infrastructure enhancements will be made to increase platform resiliency.

What can users expect during the maintenance period?

-Live Dashboards widgets may stop updating for short periods of time

-Agent's status may not be visible when attempting to transfer a call to an agent or perform an agent-to-agent call

This page will be updated throughout the maintenance.

Aug 10, 20:55 UTC
Aug 13, 2022

No incidents reported.

Aug 12, 2022

No incidents reported.

Aug 11, 2022

No incidents reported.

Aug 10, 2022

No incidents reported.

Aug 9, 2022

No incidents reported.

Aug 8, 2022

No incidents reported.

Aug 7, 2022
Completed - The scheduled maintenance has been completed.
Aug 7, 10:47 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Aug 7, 10:30 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Aug 7, 10:00 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Aug 7, 09:30 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Aug 7, 09:00 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Aug 7, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 08:00 UTC
Scheduled - Talkdesk will be conducting platform maintenance during the hours of 08:00 - 11:00 UTC (01:00 - 04:00 PDT) on Sunday, August the 7th, 2022.

During this maintenance window, infrastructure enhancements will be made to increase platform resiliency.

What can users expect during the maintenance period?

-Live Dashboards widgets may stop updating for short periods of time

-Agent's status may not be visible when attempting to transfer a call to an agent or perform an agent-to-agent call

-Studio editor and Studio Flows manager will be unavailable

This page will be updated throughout the maintenance.

Aug 1, 23:30 UTC
Aug 6, 2022

No incidents reported.