All Systems Operational
Telephony Operational
Inbound Operational
Outbound Operational
PSTN Operational
xConnect Operational
Agent Experience & Routing Operational
Agent Dashboard Operational
Call Controls Operational
Call Audio Quality Operational
Call Flows & Routing Operational
Greetings & Audio Messages Operational
Studio Flow Execution Operational
Studio Admin Interface Operational
Apps Operational
Agent Workspace Operational
Agent Assist Operational
AI Trainer Operational
Callbar Operational
Feedback Operational
Omnichannel Operational
Performance Management Operational
Phone Operational
Quality Management Operational
QM Assist Operational
Talkdesk Conversations Mobile App Operational
Talkdesk Phone Mobile App Operational
Talkdesk Schedule Mobile App Operational
Talkdesk Predictive Dialer Operational
Talkdesk Self-Service Portal Operational
Talkdesk Knowledge Management Operational
Virtual Agent Operational
Voice and Screen Recording Operational
Workforce Management Operational
Platform Operational
Talkdesk ID Login Operational
Single Sign On (SSO) Operational
APIs Operational
PCI Payment Operational
Email Notifications Operational
Connections Operational
Proxy Operational
Guardian Operational
Security & Compliance Operational
AppConnect Operational
Reporting & Analytics Operational
Live Reporting Operational
Historical Reporting Operational
Home Operational
Talkdesk Interaction Analytics™ Operational
Integrations Operational
Contact Synchronization Operational
Pop & Automated Task Execution Operational
Talkdesk Salesforce Operational
Talkdesk Zendesk Connector Operational
Talkdesk Slack Operational
Talkdesk ServiceNow Connector Operational
Talkdesk Zoho Operational
Talkdesk Zoom Connector Operational
Talkdesk Microsoft Teams Connector Operational
Talkdesk Microsoft Dynamics 365 Operational
Other Connectors Operational
Talkdesk Digital Engagement Operational
Email Operational
Messaging Operational
Chat Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance Update Jul 10, 08:00-11:00 UTC
Talkdesk will be conducting platform maintenance during the hours of 08:00 - 11:00 UTC (01:00 - 04:00 PDT) on Sunday, July the 10th, 2022.

During this maintenance window, infrastructure enhancements will be made to increase Talkdesk Live dashboard resiliency and there may be intermittent access to Talkdesk Live dashboard and/or the data presented in Talkdesk Live dashboard may be not current.

This page will be updated throughout the maintenance.

Posted on Jul 5, 17:53 UTC
Past Incidents
Jul 7, 2022

No incidents reported today.

Jul 6, 2022

No incidents reported.

Jul 5, 2022

No incidents reported.

Jul 4, 2022

No incidents reported.

Jul 3, 2022
Completed - The scheduled maintenance has been completed.
Jul 3, 11:00 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 3, 10:30 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 3, 10:00 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 3, 09:30 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 3, 09:00 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 3, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 08:00 UTC
Scheduled - Talkdesk will be conducting platform maintenance during the hours of 08:00 - 11:00 UTC (01:00 - 04:00 PDT) on Sunday, July the 3rd, 2022.

During this maintenance's window, infrastructure enhancements will be made to increase platform resiliency.

While we don't expect any customer Impact during this maintenance window, the response time of the Talkdesk ID, API and AppConnect might be degraded.

This page will be updated throughout the maintenance.

Jun 27, 08:00 UTC
Jul 2, 2022

No incidents reported.

Jul 1, 2022

No incidents reported.

Jun 30, 2022

No incidents reported.

Jun 29, 2022

No incidents reported.

Jun 28, 2022

No incidents reported.

Jun 27, 2022

No incidents reported.

Jun 26, 2022
Completed - The scheduled maintenance has been completed.
Jun 26, 10:30 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jun 26, 10:00 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jun 26, 09:30 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jun 26, 09:00 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jun 26, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 08:00 UTC
Scheduled - Talkdesk will be conducting platform maintenance during the hours of 08:00 - 11:30 UTC (01:00 - 04:30 PDT) on Sunday, June the 26th, 2022.

During this maintenance's window, infrastructure enhancements will be made to increase platform resiliency.

While we don't expect any customer Impact during this maintenance window, the response time of the Talkdesk ID, API and AppConnect might be degraded.

This page will be updated throughout the maintenance.

Jun 20, 14:56 UTC
Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022

No incidents reported.