Talkdesk Status

All Systems Operational

Telephony Operational

Inbound Operational

Outbound Operational

PSTN Operational

xConnect Operational

Agent Experience & Routing Operational

Agent Dashboard Operational

Call Controls Operational

Call Audio Quality Operational

Call Flows & Routing Operational

Greetings & Audio Messages Operational

Studio Flow Execution Operational

Studio Admin Interface Operational

Apps Operational

Agent Workspace Operational

Agent Assist Operational

AI Trainer Operational

Callbar Operational

Feedback Operational

Digital Engagement Operational

Performance Management Operational

Phone Operational

Quality Management Operational

QM Assist Operational

Talkdesk Conversations Mobile App Operational

Talkdesk Phone Mobile App Operational

Talkdesk Schedule Mobile App Operational

Talkdesk Predictive Dialer Operational

Talkdesk Self-Service Portal Operational

Talkdesk Knowledge Management Operational

Virtual Agent Operational

Voice and Screen Recording Operational

Workforce Management Operational

Identity Operational

Talkdesk Workspace Designer Operational

Platform Operational

Talkdesk ID Login Operational

Single Sign On (SSO) Operational

APIs Operational

PCI Payment Operational

Email Notifications Operational

Connections Operational

Proxy Operational

Guardian Operational

Security & Compliance Operational

AppConnect Operational

Conversation Orchestrator Operational

Reporting & Analytics Operational

Live Reporting Operational

Historical Reporting Operational

Home Operational

Talkdesk Interaction Analytics™ Operational

Integrations Operational

Contact Synchronization Operational

Pop & Automated Task Execution Operational

Talkdesk Salesforce Operational

Talkdesk Zendesk Connector Operational

Talkdesk Slack Operational

Talkdesk ServiceNow Connector Operational

Talkdesk Zoho Operational

Talkdesk Zoom Connector Operational

Talkdesk Microsoft Teams Connector Operational

Talkdesk Microsoft Dynamics 365 Operational

Other Connectors Operational

Talkdesk Digital Engagement Operational

Email Operational

Messaging Operational

Chat Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 3, 2022

No incidents reported today.

Dec 2, 2022

No incidents reported.

Dec 1, 2022

No incidents reported.

Nov 30, 2022

No incidents reported.

Nov 29, 2022

Live Dashboards not Updating

Resolved - Mitigation measures were applied and we are seeing improvements. The system is still consuming all the pending events, therefore the Agent Status in Live is currently changing however still experiencing latency.
Nov 29, 17:52 UTC

Monitoring - Mitigation measures were applied and we are seeing improvements. We will provide an update in the next 15 min.
Nov 29, 17:28 UTC

Update - We are currently investigating degraded performance across Live Dashboards, all critical functionality including making and receiving calls is working as expected. Mitigation Measures are in progress. We will provide an update in 15 minutes or sooner.
Nov 29, 17:22 UTC

Investigating - We are currently investigating degraded performance across Live Dashboards. Mitigation Measures are in progress. We will provide an update in 15 minutes or sooner.
Nov 29, 17:15 UTC

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.

Nov 21, 2022

No incidents reported.

Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.