Talkdesk Status

All Systems Operational

Voice Operational

Inbound Operational

Outbound Operational

PSTN Operational

xConnect Operational

BYOC Operational

SIP Operational

Call Controls Operational

Call Audio Quality Operational

Call Flows & Routing Operational

Greetings & Audio Messages Operational

Voicemails & Call Recordings Operational

Apps Operational

Callbar Operational

Studio Operational

Agent Dashboard Operational

Mobile Agent Operational

Workforce Engagement Portal Operational

Agent Assist Operational

Virtual Agent Operational

Platform Operational

Talkdesk ID Login Operational

Single Sign On (SSO) Operational

APIs Operational

PCI Payment Operational

Email Notifications Operational

Reporting & Analytics Operational

Live Reporting Operational

Historical Reporting Operational

Integrations Operational

Contact Synchronization Operational

Pop & Automated Task Execution Operational

Salesforce Connector Operational

Zendesk Connector Operational

Slack Connector Operational

Other Connectors Operational

Omnichannel Operational

Email Operational

Messaging Operational

Chat Operational

Social Listening Operational

SMS Operational

Inbound Operational

Outbound Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 25, 2021

No incidents reported today.

Feb 24, 2021

No incidents reported.

Feb 23, 2021

Issue affecting ring groups

Resolved - The earlier incident has been resolved. If you need further assistance, please reach out to us at support@talkdesk.com
Feb 23, 12:45 PST

Monitoring - We have now resolved the issue affecting ring groups loading and related functionality. You should now be able to use Talkdesk again normally, including the ability to transfer calls. We're continuing to monitor the situation.

If you are still experiencing problems, please reach out to us at support@talkdesk.com and we will be happy to help.
Feb 23, 11:55 PST

Investigating - We are observing a problem right now affecting some customers' ability to load ring groups and perform transfers. Inbound and outbound calls should work normally. We are investigating the root cause. We will provide another update soon.
Feb 23, 11:31 PST

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021

Reporting API Database Maintenance

Completed - The scheduled maintenance has been completed.
Feb 20, 06:00 PST

Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 03:56 PST

Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 02:58 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 01:00 PST

Update - We will be undergoing scheduled maintenance during this time.
Feb 19, 00:54 PST

Scheduled - On the 20th of February, from 09:00 to 11:00 UTC (01:00-03:00 PST / 04:00 to 06:00 EST), the Reporting API database will undergo a maintenance procedure.

This procedure will be made to increase its resiliency and reliability. During this window Reporting API executions of the same report will not return new data, only surfacing the data available until the start of the procedure. During this procedure, frontend and customer facing Reporting products (Talkdesk Live, Live Dashboards and Explore) will be offering new data as per normal operation.

New data will became available on the Reporting API as soon as this maintenance is complete.

This page will be updated throughout the maintenance.
Feb 19, 00:53 PST

Feb 19, 2021

No incidents reported.

Feb 18, 2021

Infrastructure Maintenance

Completed - The scheduled maintenance has been completed.
Feb 18, 01:22 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 00:01 PST

Scheduled - On the 18th of February, from 08:00 to 09:00 UTC, the Talkdesk platform and infrastructure will undergo a maintenance procedure.

These infrastructure enhancements will be made to increase platform resiliency and reliability. During a small timeframe during this window Live Reporting may not display correctly updated values and agent's status. Alternatively, you can use Live Dashboards to monitor your contact center.

This page will be updated throughout the maintenance.
Feb 15, 09:33 PST

Feb 17, 2021

Infrastructure Maintenance

Completed - The scheduled maintenance has been completed.
Feb 17, 07:26 PST

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Feb 17, 06:59 PST

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Feb 17, 05:59 PST

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Feb 17, 05:01 PST

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Feb 17, 04:01 PST

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Feb 17, 02:58 PST

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Feb 17, 01:59 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 00:02 PST

Scheduled - On the 17th of February, from 08:00 to 10:00 UTC, the Talkdesk platform and infrastructure will undergo a scheduled maintenance procedure.

These infrastructure enhancements will be made to increase platform resiliency and reliability. During this window Reporting API executions of the same report will not return new data. New data will became available after this maintenance.

This page will be updated throughout the maintenance.
Feb 15, 09:31 PST

Feb 16, 2021

No incidents reported.

Feb 15, 2021

No incidents reported.

Feb 14, 2021

No incidents reported.

Feb 13, 2021

No incidents reported.

Feb 12, 2021

No incidents reported.

Feb 11, 2021

No incidents reported.