All Systems Operational
Voice Operational
Inbound Operational
Outbound Operational
PSTN Operational
xConnect Operational
BYOC Operational
SIP Operational
Call Controls Operational
Call Audio Quality Operational
Call Flows & Routing Operational
Greetings & Audio Messages Operational
Voicemails & Call Recordings Operational
Apps Operational
Callbar Operational
Studio Operational
Agent Dashboard Operational
Mobile Agent Operational
Workforce Engagement Portal Operational
Agent Assist Operational
Virtual Agent Operational
Platform Operational
Talkdesk ID Login Operational
Single Sign On (SSO) Operational
APIs Operational
PCI Payment Operational
Email Notifications Operational
Reporting & Analytics Operational
Live Reporting Operational
Historical Reporting Operational
Integrations Operational
Contact Synchronization Operational
Pop & Automated Task Execution Operational
Salesforce Connector Operational
Zendesk Connector Operational
Slack Connector Operational
Other Connectors Operational
Omnichannel Operational
Email Operational
Messaging Operational
Chat Operational
Social Listening Operational
SMS Operational
Inbound Operational
Outbound Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 26, 2021

No incidents reported today.

Sep 25, 2021

No incidents reported.

Sep 24, 2021

No incidents reported.

Sep 23, 2021

No incidents reported.

Sep 22, 2021

No incidents reported.

Sep 21, 2021

No incidents reported.

Sep 20, 2021
Resolved - The incident is fully resolved. In case some remaining agents did not update the status recently and are not receiving calls when available, we recommend a session logout/login. In case you need additional support please contact our support team (https://support.talkdesk.com/hc/en-us/requests/new).
Sep 20, 18:18 UTC
Update - At this point the initial issue was fully resolved, we can see recovery on our system. Monitoring will continue.
Sep 20, 17:32 UTC
Update - After extensive testing, we can confirm the issue has been fully resolved. The impacted customers should no longer be experiencing the inbound call assignment issues. Monitoring will continue.
Sep 20, 16:59 UTC
Monitoring - We are already seeing recovery on-call delivery to agents. We will continue to monitor the situation.
Sep 20, 16:32 UTC
Update - Some delays in assigning Inbound calls to agents might still be noticed currently for a subset of customers. Some agents can also be experiencing calls getting disconnected when answered by the agents. Outbound calls are not impacted. We have increased system capacity to resolve the inbound call issue. We will provide an update as soon as we have more details.
Sep 20, 16:18 UTC
Update - We were able to observe some improvements, but some delay assigning Inbound calls to agents might still be noticed currently for a subset of customers. Outbound calls are not impacted. We have increased system capacity to resolve the inbound call issue. We will provide an update as soon as we have more details.
Sep 20, 15:55 UTC
Update - The issue impacts some inbound call routing where calls are not assigned to some agents for a subset of customers. Outbound calls are not impacted. We have identified the issue and are working on recovering and restoring it. We will provide an update as soon as we have more details.
Sep 20, 15:33 UTC
Update - We are continuing to work on a fix for this issue. We will provide an update as soon as we have more details.
Sep 20, 15:19 UTC
Identified - The issue has been identified. Mitigation steps are in progress. We will provide an update as soon as we have more details.
Sep 20, 15:01 UTC
Investigating - We are observing degraded performance on Assignment and Dial since 14:46 UTC. We will provide an update as soon as we have more details.
Sep 20, 14:51 UTC
Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.