All Systems Operational
Voice Operational
Inbound Operational
Outbound Operational
PSTN Operational
xConnect Operational
BYOC Operational
SIP Operational
Call Controls Operational
Call Audio Quality Operational
Call Flows & Routing Operational
Greetings & Audio Messages Operational
Voicemails & Call Recordings Operational
Apps Operational
Callbar Operational
Studio Operational
Agent Dashboard Operational
Mobile Agent Operational
Workforce Engagement Portal Operational
Agent Assist Operational
Virtual Agent Operational
Platform Operational
Talkdesk ID Login Operational
Single Sign On (SSO) Operational
APIs Operational
PCI Payment Operational
Email Notifications Operational
Reporting & Analytics Operational
Live Reporting Operational
Historical Reporting Operational
Integrations Operational
Contact Synchronization Operational
Pop & Automated Task Execution Operational
Salesforce Connector Operational
Zendesk Connector Operational
Slack Connector Operational
Other Connectors Operational
Omnichannel Operational
Email Operational
Messaging Operational
Chat Operational
Social Listening Operational
SMS Operational
Inbound Operational
Outbound Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 5, 2020

No incidents reported today.

Dec 4, 2020

No incidents reported.

Dec 3, 2020

No incidents reported.

Dec 2, 2020

No incidents reported.

Dec 1, 2020

No incidents reported.

Nov 30, 2020

No incidents reported.

Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020

No incidents reported.

Nov 25, 2020
Resolved - Talkdesk’s service has been fully restored and this incident is therefore resolved.
Nov 25, 11:37 PST
Monitoring - Talkdesk is seeing recovery. Calls should be currently dequeuing and be routed to agents. We will continue to monitor the situation and provide updates.
Nov 25, 11:15 PST
Investigating - Talkdesk is aware of an ongoing issue caused by one of our providers resulting in calls not dequeuing to available agents mostly impacting Studio Flows. We will provide an update as soon as we have more details
Nov 25, 10:57 PST
Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020
Completed - The scheduled maintenance has been completed.
Nov 22, 01:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 22:01 PST
Scheduled - On the 22nd of November, from 06:00 to 09:00 UTC, the Talkdesk platform and infrastructure will undergo a maintenance procedure.

This maintenance is essential to increase platform resiliency and reliability. During this window very minimal customer impact is expected, if any, except for the following: Live Dashboards widgets may stop updating for short periods of time; and Agent’s status may not be visible when attempting to transfer a call to an agent or when performing an agent-to-agent call.
Nov 16, 10:07 PST
Nov 21, 2020