All Systems Operational

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Welcome to the Talkdesk Operations status page, for our community, as well as interacting with partners and resellers.

Americas (US) Operational
Inbound (Voice Platform) Operational
Outbound (Voice Platform) Operational
Talkdesk BYOC (Bring Your Own Carrier) (Products for Platform) Operational
xConnect (Voice Platform) Operational
Authentication (Products for Platform) Operational
Edge Services - API Gateway (Products for Platform) Operational
Talkdesk Secure Payments™ (Products for Platform) Operational
Talkdesk Connections™ (Products for Platform) Operational
Talkdesk Guardian™ (Products for Platform) Operational
Talkdesk AppConnect™ (Marketplace) Operational
Talkdesk Conversation Orchestrator™ (Products for Platform) Operational
Talkdesk Fax-powered by eFax (Products and Features) Operational
Talkdesk Social Messaging (Products and Features) Operational
Talkdesk Digital Connect™ (Products and Features) Operational
Talkdesk for Salesforce (Products for Integrations) Operational
Talkdesk Zendesk Connector (Products for Integrations) Operational
Talkdesk Slack Connector (Products for Integrations) Operational
Talkdesk ServiceNow Connector (Products for Integrations) Operational
Talkdesk Zoho Connector (Products for Integrations) Operational
Talkdesk Zoom Connector (Products for Integrations) Operational
Talkdesk Microsoft Teams Connector (Products for Integrations) Operational
Talkdesk Microsoft Dynamics 365 Connector (Products for Integrations) Operational
Talkdesk Live™ (Products and Features) Operational
Talkdesk Explore™ (Products and Features) Operational
Home (Products and Features) Operational
Talkdesk Interaction Analytics™ (Products and Features) Operational
Talkdesk Copilot™ (Products and Features) Operational
AI Trainer (Products and Features) Operational
Callbar (Products and Features) Operational
Talkdesk Feedback™ (Products and Features) Operational
Talkdesk Digital Engagement™ (Products and Features) Operational
Talkdesk Performance Management™ (Products and Features) Operational
Talkdesk Phone™ (Products and Features) Operational
Talkdesk Quality Management™ (Products and Features) Operational
Talkdesk QM Assist™ (Products and Features) Operational
Talkdesk Conversations Mobile App™ (Products and Features) Operational
Talkdesk Phone Mobile App (Products and Features) Operational
Screen Recording (Products and Features) Operational
Talkdesk Dialer™ (Products and Features) Operational
Talkdesk Knowledge Management™ (Products and Features) Operational
Talkdesk Autopilot™ (Products and Features) Operational
Talkdesk Call Recording™ (Products and Features) Operational
Talkdesk Workforce Management™ (Products and Features) Operational
Talkdesk Identity™ (Products for Platform) Operational
Talkdesk Workspace Designer™ (Products for Platform) Operational
Talkdesk Workspace™ (Products for Platform) Operational
Talkdesk for Service Cloud Voice (Products for Integrations) Operational
Talkdesk Studio™ (Products and Features) Operational
Americas (Canada) Operational
Inbound (Voice Platform) Operational
Outbound (Voice Platform) Operational
Talkdesk BYOC (Bring Your Own Carrier) (Products for Platform) Operational
xConnect (Voice Platform) Operational
Authentication (Products for Platform) Operational
Edge Services - API Gateway (Products for Platform) Operational
Talkdesk Secure Payments™ (Products for Platform) Operational
Talkdesk Fax-powered by eFax (Products and Features) Operational
Talkdesk Connections™ (Products for Platform) Operational
Proxy (Platform) Operational
Talkdesk Guardian™ (Products for Platform) Operational
Talkdesk AppConnect™ (Marketplace) Operational
Talkdesk Conversation Orchestrator™ (Products for Platform) Operational
Email (Talkdesk Digital Engagement) Operational
Talkdesk Social Messaging (Products and Features) Operational
Talkdesk Digital Connect™ (Products and Features) Operational
Talkdesk for Salesforce (Products for Integrations) Operational
Talkdesk Zendesk Connector (Products for Integrations) Operational
Talkdesk Slack Connector (Products for Integrations) Operational
Talkdesk ServiceNow Connector (Products for Integrations) Operational
Talkdesk Zoho Connector (Products for Integrations) Operational
Talkdesk Zoom Connector (Products for Integrations) Operational
Talkdesk Microsoft Teams Connector (Products for Integrations) Operational
Talkdesk Microsoft Dynamics 365 Connector (Products for Integrations) Operational
Talkdesk Live™ (Products and Features) ? Operational
Talkdesk Explore™ (Products and Features) Operational
Home (Products and Features) Operational
Talkdesk Interaction Analytics™ (Products and Features) Operational
Talkdesk Copilot™ (Products and Features) Operational
AI Trainer (Products and Features) Operational
Callbar (Products and Features) Operational
Talkdesk Feedback™ (Products and Features) Operational
Talkdesk Digital Engagement™ (Products and Features) Operational
Talkdesk Performance Management™ (Products and Features) Operational
Talkdesk Phone™ (Products and Features) Operational
Talkdesk Quality Management™ (Products and Features) Operational
Talkdesk QM Assist™ (Products and Features) Operational
Talkdesk Conversations Mobile App™ (Products and Features) Operational
Talkdesk Phone Mobile App (Products and Features) Operational
Screen Recording (Products and Features) Operational
Talkdesk Dialer™ (Products and Features) Operational
Talkdesk Knowledge Management™ (Products and Features) Operational
Talkdesk Autopilot™ (Products and Features) Operational
Talkdesk Call Recording™ (Products and Features) Operational
Talkdesk Workforce Management™ (Products and Features) Operational
Talkdesk Identity™ (Products for Platform) Operational
Talkdesk Workspace Designer™ (Products for Platform) Operational
Talkdesk Workspace™ (Products for Platform) Operational
Talkdesk for Service Cloud Voice (Products for Integrations) Operational
Talkdesk Studio™ (Products and Features) Operational
Europe (Germany) Operational
Inbound (Voice Platform) Operational
Outbound (Voice Platform) Operational
Talkdesk BYOC (Bring Your Own Carrier) (Products for Platform) Operational
xConnect (Voice Platform) Operational
Authentication (Products for Platform) Operational
Edge Services - API Gateway (Products for Platform) Operational
Talkdesk Secure Payments™ (Products for Platform) Operational
Talkdesk Fax-powered by eFax (Products and Features) Operational
Talkdesk Connections™ (Products for Platform) Operational
Proxy (Platform) Operational
Talkdesk Guardian™ (Products for Platform) Operational
Talkdesk AppConnect™ (Marketplace) Operational
Talkdesk Conversation Orchestrator™ (Products for Platform) Operational
Email (Talkdesk Digital Engagement) Operational
Talkdesk Social Messaging (Products and Features) Operational
Talkdesk Digital Connect™ (Products and Features) Operational
Talkdesk for Salesforce (Products for Integrations) Operational
Talkdesk Zendesk Connector (Products for Integrations) Operational
Talkdesk Slack Connector (Products for Integrations) Operational
Talkdesk ServiceNow Connector (Products for Integrations) Operational
Talkdesk Zoho Connector (Products for Integrations) Operational
Talkdesk Zoom Connector (Products for Integrations) Operational
Talkdesk Microsoft Teams Connector (Products for Integrations) Operational
Talkdesk Microsoft Dynamics 365 Connector (Products for Integrations) Operational
Talkdesk Live™ (Products and Features) ? Operational
Talkdesk Explore™ (Products and Features) Operational
Home (Products and Features) Operational
Talkdesk Interaction Analytics™ (Products and Features) Operational
Talkdesk Copilot™ (Products and Features) Operational
AI Trainer (Products and Features) Operational
Callbar (Products and Features) Operational
Talkdesk Feedback™ (Products and Features) Operational
Talkdesk Digital Engagement™ (Products and Features) Operational
Talkdesk Performance Management™ (Products and Features) Operational
Talkdesk Phone™ (Products and Features) Operational
Talkdesk Quality Management™ (Products and Features) Operational
Talkdesk QM Assist™ (Products and Features) Operational
Talkdesk Conversations Mobile App™ (Products and Features) Operational
Talkdesk Phone Mobile App (Products and Features) Operational
Screen Recording (Products and Features) Operational
Talkdesk Dialer™ (Products and Features) Operational
Talkdesk Knowledge Management™ (Products and Features) Operational
Talkdesk Autopilot™ (Products and Features) Operational
Talkdesk Call Recording™ (Products and Features) Operational
Talkdesk Workforce Management™ (Products and Features) Operational
Talkdesk Identity™ (Products for Platform) Operational
Talkdesk Workspace Designer™ (Products for Platform) Operational
Talkdesk Workspace™ (Products for Platform) Operational
Talkdesk for Service Cloud Voice (Products for Integrations) Operational
Talkdesk Studio™ (Products and Features) Operational
FedRAMP (US FedRAMP) Operational
Inbound (Voice Platform) Operational
Outbound (Voice Platform) Operational
Talkdesk BYOC (Bring Your Own Carrier) (Products for Platform) Operational
xConnect (Voice Platform) Operational
Authentication (Products for Platform) Operational
Edge Services - API Gateway (Products for Platform) Operational
Talkdesk Secure Payments™ (Products for Platform) Operational
Talkdesk Fax-powered by eFax (Products and Features) Operational
Talkdesk Connections™ (Products for Platform) Operational
Proxy (Platform) Operational
Talkdesk Guardian™ (Products for Platform) Operational
Security & Compliance (Platform) Operational
Talkdesk AppConnect™ (Marketplace) Operational
Talkdesk Conversation Orchestrator™ (Products for Platform) Operational
Email (Talkdesk Digital Engagement) Operational
Talkdesk Social Messaging (Products and Features) Operational
Talkdesk Digital Connect™ (Products and Features) Operational
Talkdesk for Salesforce (Products for Integrations) Operational
Talkdesk Zendesk Connector (Products for Integrations) Operational
Talkdesk Slack Connector (Products for Integrations) Operational
Talkdesk ServiceNow Connector (Products for Integrations) Operational
Talkdesk Zoho Connector (Products for Integrations) Operational
Talkdesk Zoom Connector (Products for Integrations) Operational
Talkdesk Microsoft Teams Connector (Products for Integrations) Operational
Talkdesk Microsoft Dynamics 365 Connector (Products for Integrations) Operational
Talkdesk Live™ (Products and Features) Operational
Talkdesk Explore™ (Products and Features) Operational
Home (Products and Features) Operational
Talkdesk Interaction Analytics™ (Products and Features) Operational
Talkdesk Copilot™ (Products and Features) Operational
AI Trainer (Products and Features) Operational
Callbar (Products and Features) Operational
Talkdesk Feedback™ (Products and Features) Operational
Talkdesk Digital Engagement™ (Products and Features) Operational
Talkdesk Performance Management™ (Products and Features) Operational
Talkdesk Phone™ (Products and Features) Operational
Talkdesk Quality Management™ (Products and Features) Operational
Talkdesk QM Assist™ (Products and Features) Operational
Talkdesk Conversations Mobile App™ (Products and Features) Operational
Talkdesk Phone Mobile App (Products and Features) Operational
Screen Recording (Products and Features) Operational
Talkdesk Dialer™ (Products and Features) Operational
Talkdesk Knowledge Management™ (Products and Features) Operational
Talkdesk Autopilot™ (Products and Features) Operational
Talkdesk Call Recording™ (Products and Features) Operational
Talkdesk Workforce Management™ (Products and Features) Operational
Talkdesk Identity™ (Products for Platform) Operational
Talkdesk Workspace Designer™ (Products for Platform) Operational
Talkdesk Workspace™ (Products for Platform) Operational
Talkdesk for Service Cloud Voice (Products for Integrations) Operational
Talkdesk Studio™ (Products and Features) Operational
SBC Regions (sbc-regions) Operational
US East (North America) Operational
US West (North America) Operational
Sao Paulo (South America) Operational
Dublin (Europe) Operational
Frankfurt (Europe) Operational
Milan (Europe) Operational
Paris (Europe) Operational
Tokyo (Asia Pacific) Operational
Singapore (Asia Pacific) Operational
Sydney (Asia Pacific) Operational
Telephony Operational
Inbound Operational
Outbound Operational
PSTN Operational
xConnect Operational
Agent Experience & Routing Operational
Agent Dashboard Operational
Call Controls Operational
Call Audio Quality Operational
Call Flows & Routing Operational
Greetings & Audio Messages Operational
Studio Flow Execution Operational
Studio Admin Interface Operational
Apps Operational
Agent Workspace Operational
Agent Assist Operational
AI Trainer Operational
Callbar Operational
Feedback Operational
Digital Engagement Operational
Performance Management Operational
Phone Operational
Quality Management Operational
QM Assist Operational
Talkdesk Conversations Mobile App Operational
Talkdesk Phone Mobile App Operational
Talkdesk Schedule Mobile App Operational
Talkdesk Predictive Dialer Operational
Talkdesk Self-Service Portal Operational
Talkdesk Knowledge Management Operational
Virtual Agent Operational
Voice and Screen Recording Operational
Workforce Management Operational
Identity Operational
Talkdesk Workspace Designer Operational
Platform Operational
Talkdesk ID Login Operational
Single Sign On (SSO) Operational
APIs Operational
PCI Payment Operational
Email Notifications Operational
Connections Operational
Proxy Operational
Guardian Operational
Security & Compliance Operational
AppConnect Operational
Conversation Orchestrator Operational
Reporting & Analytics Operational
Live Reporting Operational
Historical Reporting Operational
Home Operational
Talkdesk Interaction Analytics™ Operational
Integrations Operational
Contact Synchronization Operational
Pop & Automated Task Execution Operational
Talkdesk Salesforce Operational
Talkdesk Zendesk Connector Operational
Talkdesk Slack Operational
Talkdesk ServiceNow Connector Operational
Talkdesk Zoho Operational
Talkdesk Zoom Connector Operational
Talkdesk Microsoft Teams Connector Operational
Talkdesk Microsoft Dynamics 365 Operational
Other Connectors Operational
Talkdesk Digital Engagement Operational
Email Operational
Messaging Operational
Chat Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 10, 2024

No incidents reported today.

Oct 9, 2024

No incidents reported.

Oct 8, 2024

No incidents reported.

Oct 7, 2024

No incidents reported.

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024
Workspace degraded performance
Resolved - This incident has been resolved.
Oct 3, 19:20 UTC
Monitoring - We are currently seeing system recovery, Talkdesk engineering team is currently monitoring the system. We will send an update in 30 min or sooner.
Oct 3, 19:13 UTC
Identified - Mitigation measures are in progress, some customers might still get errors across Workspace Apps. We will share an update in 30 min or sooner.
Oct 3, 18:16 UTC
Update - The investigation is ongoing, and some customers might get errors across Workspace Apps. We will share an update in 30 min or sooner.
Oct 3, 17:58 UTC
Update - We are currently investigating reports of errors in Workspace Apps. We will share an update in 15 min or sooner.
Oct 3, 17:41 UTC
Investigating - We are currently investigating this issue.
Oct 3, 17:21 UTC
Oct 2, 2024
Workspace degraded performance
Resolved - This incident has been resolved.
Oct 2, 20:39 UTC
Monitoring - We are currently seeing system recovery. We will keep monitoring and update in 30 minutes or sooner.
Oct 2, 20:32 UTC
Identified - We are still monitoring this behavior alongside our engineers. We will send an update in 30 min or sooner.
Oct 2, 20:00 UTC
Monitoring - We are currently seeing system recovery. We will keep monitoring and update in 30 minutes or sooner.
Oct 2, 19:34 UTC
Investigating - We are currently investigating a subset of customers reporting degraded performance in the Workspace APP. We are currently investigating and will send an update in 15 min.
Oct 2, 19:19 UTC
Oct 1, 2024

No incidents reported.

Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024

No incidents reported.

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