All Systems Operational
Agent Dashboard ? Operational
Contacts ? Operational
Integrations - Contact Synchronization ? Operational
Integrations - Task Execution ? Operational
Reporting Operational
Voice - Call Recordings & Voicemail ? Operational
Voice - Dequeuing Calls ? Operational
Voice - Greetings & Messages ? Operational
Voice - Incoming Browser Calls ? Operational
Voice - Incoming SIP Calls ? Operational
Voice - Incoming External Phone Calls ? Operational
Voice - Outgoing Browser Calls ? Operational
Voice - Outgoing SIP Calls ? Operational
Talkdesk ID Login ? Operational
Talkdesk Live Operational
Single Sign On (SSO) Operational
SMS - Inbound Operational
SMS - Outbound Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 25, 2019

No incidents reported today.

Aug 24, 2019

No incidents reported.

Aug 23, 2019

No incidents reported.

Aug 22, 2019

No incidents reported.

Aug 21, 2019

No incidents reported.

Aug 20, 2019

No incidents reported.

Aug 19, 2019

No incidents reported.

Aug 18, 2019

No incidents reported.

Aug 17, 2019

No incidents reported.

Aug 16, 2019

No incidents reported.

Aug 15, 2019

No incidents reported.

Aug 14, 2019

No incidents reported.

Aug 13, 2019

No incidents reported.

Aug 12, 2019
Resolved - All systems are green since the full recovery noted in our last update. This incident is resolved.
Aug 12, 14:06 PDT
Update - We've seen full recovery for assignment of Studio calls. We will continue to monitor and provide further updates if appropriate.
Aug 12, 13:19 PDT
Update - We've seen recovery in assignment of Studio calls. We will continue to monitor and provide another update soon.
Aug 12, 12:55 PDT
Update - We are seeing some cases where there is still a delay in routing callers to agents for a small subset of Studio calls. We’re continuing to monitor the situation.
Aug 12, 12:14 PDT
Monitoring - We are seeing full recovery on Talkdesk Studio Routing and will continue monitoring.
Aug 12, 10:22 PDT
Identified - Talkdesk has identified the cause of delayed dequeueing and has implemented a fix. Talkdesk studio routing is now recovering.
Aug 12, 10:08 PDT
Investigating - Dequeuing calls within Studio flows apparently experiencing degraded performance where there is a delay in routing calls to agents.

Our engineering team is investigating to mitigate the issue and we will provide an update soon.
Aug 12, 09:59 PDT
Aug 11, 2019

No incidents reported.