Talkdesk Global Operations

About This Site

Welcome to the Talkdesk Operations status page, for our community, as well as interacting with partners and resellers.

Current Status

  • Legend:
  • Operational
  • Service Degradation
  • Partial Outage
  • Outage
  • Scheduled Maintenance
Service
69 Services
Americas
US
Americas
Canada
Europe
Germany
APAC
Australia
FedRAMP
US FedRAMP
Inbound Calls
Outbound Calls
Talkdesk BYOC (Bring Your Own Carrier)
Talkdesk Phone™
Talkdesk Phone Mobile App
Talkdesk Dialer™
Talkdesk Global Communications Network™
Talkdesk Advanced Dialer
Talkdesk Dialer for Salesforce™
Talkdesk Login
Talkdesk API
Talkdesk Secure Payments™
Talkdesk Connections™
Talkdesk Conversation Orchestrator™
Talkdesk Live™ Dashboard
Talkdesk Explore™ Reporting
Talkdesk Hybrid Cloud™ Storage
Talkdesk Workspace™
Talkdesk Guardian™
Talkdesk Interaction Analytics™
Talkdesk Copilot™
Talkdesk AI Trainer™
Talkdesk Knowledge Management™
Talkdesk Autopilot™
Talkdesk Identity™
Talkdesk Navigator™
Talkdesk Shield™
Talkdesk CX Sensors™
Talkdesk AppConnect™
Talkdesk Fax-powered by eFax
Talkdesk Social Messaging
Talkdesk Digital Connect™
Talkdesk Conversations Mobile App™
Talkdesk Studio™ IVR and Routing
Talkdesk Conversations
Talkdesk SMS
Talkdesk Email
Talkdesk Chat
Talkdesk Cases™
Talkdesk Automated Notifications™
Talkdesk for Salesforce
Talkdesk Zendesk Connector
Talkdesk Slack Connector
Talkdesk ServiceNow Connector
Talkdesk Zoom Connector
Talkdesk Microsoft Teams Connector
Talkdesk Microsoft Dynamics 365 Connector
Talkdesk for Service Cloud Voice
Talkdesk HubSpot Connector
Talkdesk Oracle Service Cloud Connector
Talkdesk Pega Connector
Talkdesk Verint WFM Connector
Talkdesk SAP Cloud for Customer (C4C) Connector
Talkdesk Outreach Connector
Talkdesk Feedback™
Talkdesk Performance Management™
Talkdesk QM Assist™
Talkdesk Screen Recording
Talkdesk Call Recording™
Talkdesk Workforce Management™
Talkdesk Quality Management™
Talkdesk Financial Services Experience Cloud™ Banking Connector
Talkdesk Financial Services Experience Cloud™ Accelerator for Guidewire ClaimCenter
Talkdesk Healthcare Experience Cloud™ for Providers Epic Connector
Talkdesk Healthcare Experience Cloud™ for Providers Athena Health Connector
Talkdesk Healthcare Experience Cloud™ for Providers Cerner Connector
Talkdesk Healthcare Experience Cloud™ for Providers EHR Connector
Talkdesk Retail Experience Cloud™ Shopify Connector
Talkdesk Retail Experience Cloud™ BigCommerce Connector
SBC Regions
10 Regions
US East
US West
Sao Paulo
Dublin
Frankfurt
Milan
Paris
Tokyo
Singapore
Sydney

Status History

Apr 7, 2025

No incidents reported today.

Apr 6, 2025

No incidents reported.

Apr 5, 2025

No incidents reported.

Apr 4, 2025

Emergency Scheduled Maintenance Update

Completed - The scheduled maintenance has been completed. Apr 4, 09:30 UTC
View Incident Details
Apr 3, 2025

No incidents reported.

Apr 2, 2025

No incidents reported.

Apr 1, 2025

Inbound and Outbound PCI calls degraded performance

Resolved - This incident has been resolved. Apr 1, 18:53 UTC
View Incident Details

Outbound calls degraded performance

Resolved - At this point, the system is back to normal values, and the customers should not be experiencing any degraded performance. Incident resolved. Apr 1, 10:46 UTC
View Incident Details
Mar 31, 2025

Subset of Inbound and Outbound calls not connecting

Resolved - At this point, the system is back to normal values, and the customers should not be experiencing any degraded performance. Incident resolved. Mar 31, 21:06 UTC
View Incident Details
Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

Autopilot Error rate

Resolved - This incident has been resolved. Mar 28, 23:59 UTC
View Incident Details
Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

Subset of Inbound Calls with no audio

Resolved - This incident has been resolved. Mar 24, 09:06 UTC
View Incident Details