All Systems Operational

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Welcome to the Talkdesk Operations status page, for our community, as well as interacting with partners and resellers.

US (mytalkdesk.com) Operational
Inbound Calls (Talkdesk Voice) ? Operational
Outbound Calls (Talkdesk Voice) Operational
Talkdesk BYOC (Bring Your Own Carrier) (Talkdesk Voice) Operational
Talkdesk Login (Talkdesk Platform) Operational
Talkdesk API (Talkdesk Platform) Operational
Talkdesk Secure Payments™ (Talkdesk Platform) Operational
Talkdesk Connections™ (Talkdesk Platform) Operational
Talkdesk Guardian™ (Talkdesk Ascend AI) Operational
Talkdesk AppConnect™ (Marketplace) Operational
Talkdesk Conversation Orchestrator™ (Talkdesk Platform) Operational
Talkdesk Fax-powered by eFax (Talkdesk Omnichannel Engagement) Operational
Talkdesk Social Messaging (Talkdesk Omnichannel Engagement) Operational
Talkdesk Digital Connect™ (Talkdesk Omnichannel Engagement) Operational
Talkdesk for Salesforce (Talkdesk Integrations) Operational
Talkdesk Zendesk Connector (Talkdesk Integrations) Operational
Talkdesk Slack Connector (Talkdesk Integrations) Operational
Talkdesk ServiceNow Connector (Talkdesk Integrations) Operational
Talkdesk Zoom Connector (Talkdesk Integrations) Operational
Talkdesk Microsoft Teams Connector (Talkdesk Integrations) Operational
Talkdesk Microsoft Dynamics 365 Connector (Talkdesk Integrations) Operational
Talkdesk Live™ Dashboard (Talkdesk Platform) Operational
Talkdesk Explore™ Reporting (Talkdesk Platform) Operational
Talkdesk Interaction Analytics™ (Talkdesk Ascend AI) Operational
Talkdesk Copilot™ (Talkdesk Ascend AI) Operational
Talkdesk AI Trainer™ (Talkdesk Ascend AI) Operational
Talkdesk Feedback™ (Talkdesk Workforce Engagement) Operational
Talkdesk Performance Management™ (Talkdesk Workforce Engagement) Operational
Talkdesk Phone™ (Talkdesk Voice) Operational
Talkdesk QM Assist™ (Talkdesk Workforce Engagement) Operational
Talkdesk Conversations Mobile App™ (Talkdesk Omnichannel Engagement) Operational
Talkdesk Phone Mobile App (Talkdesk Voice) Operational
Talkdesk Screen Recording (Talkdesk Workforce Engagement) Operational
Talkdesk Dialer™ (Talkdesk Voice) Operational
Talkdesk Knowledge Management™ (Talkdesk Ascend AI) Operational
Talkdesk Autopilot™ (Talkdesk Ascend AI) Operational
Talkdesk Call Recording™ (Talkdesk Workforce Engagement) Operational
Talkdesk Workforce Management™ (Talkdesk Workforce Engagement) Operational
Talkdesk Identity™ (Talkdesk Ascend AI) Operational
Talkdesk for Service Cloud Voice (Talkdesk Integrations) Operational
Talkdesk Studio™ IVR and Routing (Talkdesk Omnichannel Engagement) Operational
Talkdesk Global Communications Network™ (Talkdesk Voice) Operational
Talkdesk Advanced Dialer (Talkdesk Voice) Operational
Talkdesk Dialer for Salesforce™ (Talkdesk Voice) Operational
Talkdesk Navigator™ (Talkdesk Ascend AI) Operational
Talkdesk Shield™ (Talkdesk Ascend AI) Operational
Talkdesk CX Sensors™ (Talkdesk Ascend AI) Operational
Talkdesk Conversations (Talkdesk Omnichannel Engagement) Operational
Talkdesk SMS (Talkdesk Omnichannel Engagement) Operational
Talkdesk Email (Talkdesk Omnichannel Engagement) Operational
Talkdesk Chat (Talkdesk Omnichannel Engagement) Operational
Talkdesk Cases™ (Talkdesk Omnichannel Engagement) Operational
Talkdesk Automated Notifications™ (Talkdesk Omnichannel Engagement) Operational
Talkdesk Hybrid Cloud™ Storage (Talkdesk Platform) Operational
Talkdesk HubSpot Connector (Talkdesk Integrations) Operational
Talkdesk Oracle Service Cloud Connector (Talkdesk Integrations) Operational
Talkdesk Pega Connector (Talkdesk Integrations) Operational
Talkdesk Verint WFM Connector (Talkdesk Integrations) Operational
Talkdesk SAP Cloud for Customer (C4C) Connector (Talkdesk Integrations) Operational
Talkdesk Outreach Connector (Talkdesk Integrations) Operational
Talkdesk Financial Services Experience Cloud™ Banking Connector (Industries Experience Clouds) Operational
Talkdesk Financial Services Experience Cloud™ Accelerator for Guidewire ClaimCenter (Industries Experience Clouds) Operational
Talkdesk Healthcare Experience Cloud™ for Providers Epic Connector (Industries Experience Clouds) Operational
Talkdesk Healthcare Experience Cloud™ for Providers Athena Health Connector (Industries Experience Clouds) Operational
Talkdesk Healthcare Experience Cloud™ for Providers Cerner Connector (Industries Experience Clouds) Operational
Talkdesk Healthcare Experience Cloud™ for Providers EHR Connector (Industries Experience Clouds) Operational
Talkdesk Retail Experience Cloud™ Shopify Connector (Industries Experience Clouds) Operational
Talkdesk Retail Experience Cloud™ BigCommerce Connector (Industries Experience Clouds) Operational
Talkdesk Quality Management™ (Talkdesk Workforce Engagement) Operational
Talkdesk Workspace™ (Talkdesk Platform) Operational
Canada (mytalkdeskca.com) Operational
Inbound Calls (Talkdesk Voice) Operational
Outbound Calls (Talkdesk Voice) Operational
Talkdesk BYOC (Bring Your Own Carrier) (Talkdesk Voice) Operational
Talkdesk Login (Talkdesk Platform) Operational
Talkdesk API (Talkdesk Platform) Operational
Talkdesk Secure Payments™ (Talkdesk Platform) Operational
Talkdesk Fax-powered by eFax (Talkdesk Omnichannel Engagement) Operational
Talkdesk Connections™ (Talkdesk Platform) Operational
Talkdesk Guardian™ (Talkdesk Ascend AI) Operational
Talkdesk AppConnect™ (Marketplace) Operational
Talkdesk Conversation Orchestrator™ (Talkdesk Platform) Operational
Talkdesk Social Messaging (Talkdesk Omnichannel Engagement) Operational
Talkdesk Digital Connect™ (Talkdesk Omnichannel Engagement) Operational
Talkdesk for Salesforce (Talkdesk Integrations) Operational
Talkdesk Zendesk Connector (Talkdesk Integrations) Operational
Talkdesk Slack Connector (Talkdesk Integrations) Operational
Talkdesk ServiceNow Connector (Talkdesk Integrations) Operational
Talkdesk Zoom Connector (Talkdesk Integrations) Operational
Talkdesk Microsoft Teams Connector (Talkdesk Integrations) Operational
Talkdesk Microsoft Dynamics 365 Connector (Talkdesk Integrations) Operational
Talkdesk Live™ Dashboard (Talkdesk Platform) ? Operational
Talkdesk Explore™ Reporting (Talkdesk Platform) Operational
Talkdesk Interaction Analytics™ (Talkdesk Ascend AI) Operational
Talkdesk Copilot™ (Talkdesk Ascend AI) Operational
Talkdesk AI Trainer™ (Talkdesk Ascend AI) Operational
Talkdesk Feedback™ (Talkdesk Workforce Engagement) Operational
Talkdesk Performance Management™ (Talkdesk Workforce Engagement) Operational
Talkdesk Phone™ (Talkdesk Voice) Operational
Talkdesk QM Assist™ (Talkdesk Workforce Engagement) Operational
Talkdesk Conversations Mobile App™ (Talkdesk Omnichannel Engagement) Operational
Talkdesk Phone Mobile App (Talkdesk Voice) Operational
Talkdesk Screen Recording (Talkdesk Workforce Engagement) Operational
Talkdesk Dialer™ (Talkdesk Voice) Operational
Talkdesk Knowledge Management™ (Talkdesk Ascend AI) Operational
Talkdesk Autopilot™ (Talkdesk Ascend AI) Operational
Talkdesk Call Recording™ (Talkdesk Workforce Engagement) Operational
Talkdesk Workforce Management™ (Talkdesk Workforce Engagement) Operational
Talkdesk Identity™ (Talkdesk Ascend AI) Operational
Talkdesk for Service Cloud Voice (Talkdesk Integrations) Operational
Talkdesk Studio™ IVR and Routing (Talkdesk Omnichannel Engagement) Operational
Talkdesk Global Communications Network™ (Talkdesk Voice) Operational
Talkdesk Advanced Dialer (Talkdesk Voice) Operational
Talkdesk Dialer for Salesforce™ (Talkdesk Voice) Operational
Talkdesk Navigator™ (Talkdesk Ascend AI) Operational
Talkdesk Shield™ (Talkdesk Ascend AI) Operational
Talkdesk CX Sensors™ (Talkdesk Ascend AI) Operational
Talkdesk Conversations (Talkdesk Omnichannel Engagement) Operational
Talkdesk SMS (Talkdesk Omnichannel Engagement) Operational
Talkdesk Email (Talkdesk Omnichannel Engagement) Operational
Talkdesk Chat (Talkdesk Omnichannel Engagement) Operational
Talkdesk Cases™ (Talkdesk Omnichannel Engagement) Operational
Talkdesk Automated Notifications™ (Talkdesk Omnichannel Engagement) Operational
Talkdesk Hybrid Cloud™ Storage (Talkdesk Platform) Operational
Talkdesk HubSpot Connector (Talkdesk Integrations) Operational
Talkdesk Oracle Service Cloud Connector (Talkdesk Integrations) Operational
Talkdesk Pega Connector (Talkdesk Integrations) Operational
Talkdesk Verint WFM Connector (Talkdesk Integrations) Operational
Talkdesk SAP Cloud for Customer (C4C) Connector (Talkdesk Integrations) Operational
Talkdesk Outreach Connector (Talkdesk Integrations) Operational
Talkdesk Financial Services Experience Cloud™ Banking Connector (Industries Experience Clouds) Operational
Talkdesk Financial Services Experience Cloud™ Accelerator for Guidewire ClaimCenter (Industries Experience Clouds) Operational
Talkdesk Healthcare Experience Cloud™ for Providers Epic Connector (Industries Experience Clouds) Operational
Talkdesk Healthcare Experience Cloud™ for Providers Athena Health Connector (Industries Experience Clouds) Operational
Talkdesk Healthcare Experience Cloud™ for Providers Cerner Connector (Industries Experience Clouds) Operational
Talkdesk Healthcare Experience Cloud™ for Providers EHR Connector (Industries Experience Clouds) Operational
Talkdesk Retail Experience Cloud™ Shopify Connector (Industries Experience Clouds) Operational
Talkdesk Retail Experience Cloud™ BigCommerce Connector (Industries Experience Clouds) Operational
Talkdesk Quality Management™ (Talkdesk Workforce Engagement) Operational
Talkdesk Workspace™ (Talkdesk Platform) Operational
Europe (mytalkdesk.eu) Operational
Inbound Calls (Talkdesk Voice) Operational
Outbound Calls (Talkdesk Voice) Operational
Talkdesk BYOC (Bring Your Own Carrier) (Talkdesk Voice) Operational
Talkdesk Login (Talkdesk Platform) Operational
Talkdesk API (Talkdesk Platform) Operational
Talkdesk Secure Payments™ (Talkdesk Platform) Operational
Talkdesk Fax-powered by eFax (Talkdesk Omnichannel Engagement) Operational
Talkdesk Connections™ (Talkdesk Platform) ? Operational
Talkdesk Guardian™ (Talkdesk Ascend AI) Operational
Talkdesk AppConnect™ (Marketplace) Operational
Talkdesk Conversation Orchestrator™ (Talkdesk Platform) Operational
Talkdesk Social Messaging (Talkdesk Omnichannel Engagement) Operational
Talkdesk Digital Connect™ (Talkdesk Omnichannel Engagement) Operational
Talkdesk for Salesforce (Talkdesk Integrations) Operational
Talkdesk Zendesk Connector (Talkdesk Integrations) Operational
Talkdesk Slack Connector (Talkdesk Integrations) Operational
Talkdesk ServiceNow Connector (Talkdesk Integrations) Operational
Talkdesk Zoom Connector (Talkdesk Integrations) Operational
Talkdesk Microsoft Teams Connector (Talkdesk Integrations) Operational
Talkdesk Microsoft Dynamics 365 Connector (Talkdesk Integrations) Operational
Talkdesk Live™ Dashboard (Talkdesk Platform) ? Operational
Talkdesk Explore™ Reporting (Talkdesk Platform) Operational
Talkdesk Interaction Analytics™ (Talkdesk Ascend AI) Operational
Talkdesk Copilot™ (Talkdesk Ascend AI) Operational
Talkdesk AI Trainer™ (Talkdesk Ascend AI) Operational
Talkdesk Feedback™ (Talkdesk Workforce Engagement) Operational
Talkdesk Performance Management™ (Talkdesk Workforce Engagement) Operational
Talkdesk Phone™ (Talkdesk Voice) Operational
Talkdesk QM Assist™ (Talkdesk Workforce Engagement) Operational
Talkdesk Conversations Mobile App™ (Talkdesk Omnichannel Engagement) Operational
Talkdesk Phone Mobile App (Talkdesk Voice) Operational
Talkdesk Screen Recording (Talkdesk Workforce Engagement) Operational
Talkdesk Dialer™ (Talkdesk Voice) Operational
Talkdesk Knowledge Management™ (Talkdesk Ascend AI) Operational
Talkdesk Autopilot™ (Talkdesk Ascend AI) Operational
Talkdesk Call Recording™ (Talkdesk Workforce Engagement) Operational
Talkdesk Workforce Management™ (Talkdesk Workforce Engagement) Operational
Talkdesk Identity™ (Talkdesk Ascend AI) Operational
Talkdesk for Service Cloud Voice (Talkdesk Integrations) Operational
Talkdesk Studio™ IVR and Routing (Talkdesk Omnichannel Engagement) Operational
Talkdesk Global Communications Network™ (Talkdesk Voice) Operational
Talkdesk Advanced Dialer (Talkdesk Voice) Operational
Talkdesk Dialer for Salesforce™ (Talkdesk Voice) Operational
Talkdesk Navigator™ (Talkdesk Ascend AI) Operational
Talkdesk Shield™ (Talkdesk Ascend AI) Operational
Talkdesk CX Sensors™ (Talkdesk Ascend AI) Operational
Talkdesk Conversations (Talkdesk Omnichannel Engagement) Operational
Talkdesk SMS (Talkdesk Omnichannel Engagement) Operational
Talkdesk Email (Talkdesk Omnichannel Engagement) Operational
Talkdesk Chat (Talkdesk Omnichannel Engagement) Operational
Talkdesk Cases™ (Talkdesk Omnichannel Engagement) Operational
Talkdesk Automated Notifications™ (Talkdesk Omnichannel Engagement) Operational
Talkdesk Hybrid Cloud™ Storage (Talkdesk Platform) Operational
Talkdesk HubSpot Connector (Talkdesk Integrations) Operational
Talkdesk Oracle Service Cloud Connector (Talkdesk Integrations) Operational
Talkdesk Pega Connector (Talkdesk Integrations) Operational
Talkdesk Verint WFM Connector (Talkdesk Integrations) Operational
Talkdesk SAP Cloud for Customer (C4C) Connector (Talkdesk Integrations) Operational
Talkdesk Outreach Connector (Talkdesk Integrations) Operational
Talkdesk Financial Services Experience Cloud™ Banking Connector (Industries Experience Clouds) Operational
Talkdesk Financial Services Experience Cloud™ Accelerator for Guidewire ClaimCenter (Industries Experience Clouds) Operational
Talkdesk Healthcare Experience Cloud™ for Providers Epic Connector (Industries Experience Clouds) Operational
Talkdesk Healthcare Experience Cloud™ for Providers Athena Health Connector (Industries Experience Clouds) Operational
Talkdesk Healthcare Experience Cloud™ for Providers Cerner Connector (Industries Experience Clouds) Operational
Talkdesk Healthcare Experience Cloud™ for Providers EHR Connector (Industries Experience Clouds) Operational
Talkdesk Retail Experience Cloud™ Shopify Connector (Industries Experience Clouds) Operational
Talkdesk Retail Experience Cloud™ BigCommerce Connector (Industries Experience Clouds) Operational
Talkdesk Quality Management™ (Talkdesk Workforce Engagement) Operational
Talkdesk Workspace™ (Talkdesk Platform) Operational
APAC (mytalkdesk.au) Operational
Inbound Calls (Talkdesk Voice) Operational
Outbound Calls (Talkdesk Voice) Operational
Talkdesk BYOC (Bring Your Own Carrier) (Talkdesk Voice) Operational
Talkdesk Login (Talkdesk Platform) Operational
Talkdesk API (Talkdesk Platform) Operational
Talkdesk Secure Payments™ (Talkdesk Platform) Operational
Talkdesk Connections™ (Talkdesk Platform) Operational
Talkdesk Guardian™ (Talkdesk Ascend AI) Operational
Talkdesk AppConnect™ (Marketplace) Operational
Talkdesk Conversation Orchestrator™ (Talkdesk Platform) Operational
Talkdesk Fax-powered by eFax (Talkdesk Omnichannel Engagement) Operational
Talkdesk Social Messaging (Talkdesk Omnichannel Engagement) Operational
Talkdesk Digital Connect™ (Talkdesk Omnichannel Engagement) Operational
Talkdesk for Salesforce (Talkdesk Integrations) Operational
Talkdesk Zendesk Connector (Talkdesk Integrations) Operational
Talkdesk Slack Connector (Talkdesk Integrations) Operational
Talkdesk ServiceNow Connector (Talkdesk Integrations) Operational
Talkdesk Zoom Connector (Talkdesk Integrations) Operational
Talkdesk Microsoft Teams Connector (Talkdesk Integrations) Operational
Talkdesk Microsoft Dynamics 365 Connector (Talkdesk Integrations) Operational
Talkdesk Live™ Dashboard (Talkdesk Platform) Operational
Talkdesk Explore™ Reporting (Talkdesk Platform) Operational
Talkdesk Interaction Analytics™ (Talkdesk Ascend AI) Operational
Talkdesk Copilot™ (Talkdesk Ascend AI) Operational
Talkdesk AI Trainer™ (Talkdesk Ascend AI) Operational
Talkdesk Feedback™ (Talkdesk Workforce Engagement) Operational
Talkdesk Performance Management™ (Talkdesk Workforce Engagement) Operational
Talkdesk Phone™ (Talkdesk Voice) Operational
Talkdesk QM Assist™ (Talkdesk Workforce Engagement) Operational
Talkdesk Conversations Mobile App™ (Talkdesk Omnichannel Engagement) Operational
Talkdesk Phone Mobile App (Talkdesk Voice) Operational
Talkdesk Screen Recording (Talkdesk Workforce Engagement) Operational
Talkdesk Dialer™ (Talkdesk Voice) Operational
Talkdesk Knowledge Management™ (Talkdesk Ascend AI) Operational
Talkdesk Autopilot™ (Talkdesk Ascend AI) Operational
Talkdesk Call Recording™ (Talkdesk Workforce Engagement) Operational
Talkdesk Workforce Management™ (Talkdesk Workforce Engagement) Operational
Talkdesk Identity™ (Talkdesk Ascend AI) Operational
Talkdesk for Service Cloud Voice (Talkdesk Integrations) Operational
Talkdesk Studio™ IVR and Routing (Talkdesk Omnichannel Engagement) Operational
Talkdesk Global Communications Network™ (Talkdesk Voice) Operational
Talkdesk Advanced Dialer (Talkdesk Voice) Operational
Talkdesk Dialer for Salesforce™ (Talkdesk Voice) Operational
Talkdesk Navigator™ (Talkdesk Ascend AI) Operational
Talkdesk Shield™ (Talkdesk Ascend AI) Operational
Talkdesk CX Sensors™ (Talkdesk Ascend AI) Operational
Talkdesk Conversations (Talkdesk Omnichannel Engagement) Operational
Talkdesk SMS (Talkdesk Omnichannel Engagement) Operational
Talkdesk Email (Talkdesk Omnichannel Engagement) Operational
Talkdesk Chat (Talkdesk Omnichannel Engagement) Operational
Talkdesk Cases™ (Talkdesk Omnichannel Engagement) Operational
Talkdesk Automated Notifications™ (Talkdesk Omnichannel Engagement) Operational
Talkdesk Hybrid Cloud™ Storage (Talkdesk Platform) Operational
Talkdesk HubSpot Connector (Talkdesk Integrations) Operational
Talkdesk Oracle Service Cloud Connector (Talkdesk Integrations) Operational
Talkdesk Pega Connector (Talkdesk Integrations) Operational
Talkdesk Verint WFM Connector (Talkdesk Integrations) Operational
Talkdesk SAP Cloud for Customer (C4C) Connector (Talkdesk Integrations) Operational
Talkdesk Outreach Connector (Talkdesk Integrations) Operational
Talkdesk Financial Services Experience Cloud™ Banking Connector (Industries Experience Clouds) Operational
Talkdesk Financial Services Experience Cloud™ Accelerator for Guidewire ClaimCenter (Industries Experience Clouds) Operational
Talkdesk Healthcare Experience Cloud™ for Providers Epic Connector (Industries Experience Clouds) Operational
Talkdesk Healthcare Experience Cloud™ for Providers Athena Health Connector (Industries Experience Clouds) Operational
Talkdesk Healthcare Experience Cloud™ for Providers Cerner Connector (Industries Experience Clouds) Operational
Talkdesk Healthcare Experience Cloud™ for Providers EHR Connector (Industries Experience Clouds) Operational
Talkdesk Retail Experience Cloud™ Shopify Connector (Industries Experience Clouds) Operational
Talkdesk Retail Experience Cloud™ BigCommerce Connector (Industries Experience Clouds) Operational
Talkdesk Quality Management™ (Talkdesk Workforce Engagement) Operational
Talkdesk Workspace™ (Talkdesk Platform) Operational
FedRAMP (US FedRAMP) Operational
Inbound Calls (Talkdesk Voice) Operational
Outbound Calls (Talkdesk Voice) Operational
Talkdesk BYOC (Bring Your Own Carrier) (Talkdesk Voice) Operational
Talkdesk Login (Talkdesk Platform) Operational
Talkdesk API (Talkdesk Platform) Operational
Talkdesk Secure Payments™ (Talkdesk Platform) Operational
Talkdesk Fax-powered by eFax (Talkdesk Omnichannel Engagement) Operational
Talkdesk Connections™ (Talkdesk Platform) Operational
Talkdesk Guardian™ (Talkdesk Ascend AI) Operational
Talkdesk AppConnect™ (Marketplace) Operational
Talkdesk Conversation Orchestrator™ (Talkdesk Platform) Operational
Talkdesk Social Messaging (Talkdesk Omnichannel Engagement) Operational
Talkdesk Digital Connect™ (Talkdesk Omnichannel Engagement) Operational
Talkdesk for Salesforce (Talkdesk Integrations) Operational
Talkdesk Zendesk Connector (Talkdesk Integrations) Operational
Talkdesk Slack Connector (Talkdesk Integrations) Operational
Talkdesk ServiceNow Connector (Talkdesk Integrations) Operational
Talkdesk Zoom Connector (Talkdesk Integrations) Operational
Talkdesk Microsoft Teams Connector (Talkdesk Integrations) Operational
Talkdesk Microsoft Dynamics 365 Connector (Talkdesk Integrations) Operational
Talkdesk Live™ Dashboard (Talkdesk Platform) Operational
Talkdesk Explore™ Reporting (Talkdesk Platform) Operational
Talkdesk Interaction Analytics™ (Talkdesk Ascend AI) Operational
Talkdesk Copilot™ (Talkdesk Ascend AI) Operational
Talkdesk AI Trainer™ (Talkdesk Ascend AI) Operational
Talkdesk Feedback™ (Talkdesk Workforce Engagement) Operational
Talkdesk Performance Management™ (Talkdesk Workforce Engagement) Operational
Talkdesk Phone™ (Talkdesk Voice) Operational
Talkdesk QM Assist™ (Talkdesk Workforce Engagement) Operational
Talkdesk Conversations Mobile App™ (Talkdesk Omnichannel Engagement) Operational
Talkdesk Phone Mobile App (Talkdesk Voice) Operational
Talkdesk Screen Recording (Talkdesk Workforce Engagement) Operational
Talkdesk Dialer™ (Talkdesk Voice) Operational
Talkdesk Knowledge Management™ (Talkdesk Ascend AI) Operational
Talkdesk Autopilot™ (Talkdesk Ascend AI) Operational
Talkdesk Call Recording™ (Talkdesk Workforce Engagement) Operational
Talkdesk Workforce Management™ (Talkdesk Workforce Engagement) Operational
Talkdesk Identity™ (Talkdesk Ascend AI) Operational
Talkdesk for Service Cloud Voice (Talkdesk Integrations) Operational
Talkdesk Studio™ IVR and Routing (Talkdesk Omnichannel Engagement) Operational
Talkdesk Global Communications Network™ (Talkdesk Voice) Operational
Talkdesk Advanced Dialer (Talkdesk Voice) Operational
Talkdesk Dialer for Salesforce™ (Talkdesk Voice) Operational
Talkdesk Navigator™ (Talkdesk Ascend AI) Operational
Talkdesk Shield™ (Talkdesk Ascend AI) Operational
Talkdesk CX Sensors™ (Talkdesk Ascend AI) Operational
Talkdesk Conversations (Talkdesk Omnichannel Engagement) Operational
Talkdesk SMS (Talkdesk Omnichannel Engagement) Operational
Talkdesk Email (Talkdesk Omnichannel Engagement) Operational
Talkdesk Chat (Talkdesk Omnichannel Engagement) Operational
Talkdesk Cases™ (Talkdesk Omnichannel Engagement) Operational
Talkdesk Automated Notifications™ (Talkdesk Omnichannel Engagement) Operational
Talkdesk Hybrid Cloud™ Storage (Talkdesk Platform) Operational
Talkdesk HubSpot Connector (Talkdesk Integrations) Operational
Talkdesk Oracle Service Cloud Connector (Talkdesk Integrations) Operational
Talkdesk Pega Connector (Talkdesk Integrations) Operational
Talkdesk Verint WFM Connector (Talkdesk Integrations) Operational
Talkdesk SAP Cloud for Customer (C4C) Connector (Talkdesk Integrations) Operational
Talkdesk Outreach Connector (Talkdesk Integrations) Operational
Talkdesk Financial Services Experience Cloud™ Banking Connector (Industries Experience Clouds) Operational
Talkdesk Financial Services Experience Cloud™ Accelerator for Guidewire ClaimCenter (Industries Experience Clouds) Operational
Talkdesk Healthcare Experience Cloud™ for Providers Epic Connector (Industries Experience Clouds) Operational
Talkdesk Healthcare Experience Cloud™ for Providers Athena Health Connector (Industries Experience Clouds) Operational
Talkdesk Healthcare Experience Cloud™ for Providers Cerner Connector (Industries Experience Clouds) Operational
Talkdesk Healthcare Experience Cloud™ for Providers EHR Connector (Industries Experience Clouds) Operational
Talkdesk Retail Experience Cloud™ Shopify Connector (Industries Experience Clouds) Operational
Talkdesk Retail Experience Cloud™ BigCommerce Connector (Industries Experience Clouds) Operational
Talkdesk Quality Management™ (Talkdesk Workforce Engagement) Operational
Talkdesk Workspace™ (Talkdesk Platform) Operational
Voice Edge Regions (sbc-regions) Operational
US East (US) Operational
US West (US) Operational
Sao Paulo (Brazil) Operational
Dublin (Europe) Operational
Frankfurt (Europe) Operational
Milan (Europe) Operational
Paris (Europe) Operational
Tokyo (APAC) Operational
Singapore (APAC) Operational
Sydney (APAC) Operational
US FedRAMP (US) Operational
Carriers Network (carriers-network) Operational
Voice (US) Operational
SMS (Middle East & Africa) Operational
Voice (Latin America) Operational
SMS (APAC) Operational
SMS (Canada) Operational
Voice (Canada) Operational
SMS (Latin America) Operational
Voice (APAC) Operational
SMS (US) Operational
Voice (Middle East & Africa) Operational
Voice (Europe) Operational
SMS (Europe) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Sep 6, 2025

No incidents reported today.

Sep 5, 2025
Outbound and Inbound call failures in US region
Resolved - This incident has been resolved.
Sep 5, 22:02 UTC
Update - Mitigation measures have been applied, and we are seeing recovery. We will continue to monitor to ensure stability.
Sep 5, 21:44 UTC
Update - Mitigation measures have been applied. We are still seeing recovery; calls are being delivered. While the system recovers, a subset of users may observe a delay in updating their status. We are continuing to monitor for improvements. We will provide an update in 15 minutes or sooner.
Sep 5, 21:34 UTC
Update - Mitigation measures have been applied, and we are seeing recovery, but while the system recovers, a subset of users may observe a delay in updating their status. We are continuing to monitor for improvements. We will provide an update in 15 minutes or sooner.
Sep 5, 21:18 UTC
Update - Mitigation measures have been applied. The system is still recovering; a subset of users may experience issues with Outbound and Inbound calls, as well as status changes when initiating calls. We are currently monitoring for improvements. We will provide an update in 15 minutes or sooner.
Sep 5, 20:56 UTC
Update - Mitigation measures have been applied. We are currently monitoring for improvements. We will provide an update in 15 minutes or sooner.
Sep 5, 20:40 UTC
Monitoring - Our engineering teams have applied mitigation measures in the form of a failover. Please refresh your instance to see improvements. We will provide an update in 15 minutes or sooner.
Sep 5, 20:26 UTC
Update - Our engineering teams are actively engaged and still applying mitigation measures. We are still seeing an impact on Inbound and Outbound calls in the US region. We will provide an update in 15 minutes or sooner.
Sep 5, 20:09 UTC
Identified - Our engineering teams are actively engaged and applying mitigation measures. We are still seeing an impact on Inbound and Outbound calls in the US region. We will provide an update in 15 minutes or sooner.
Sep 5, 19:54 UTC
Update - Our engineering team is actively engaged in the incident resolution. We are still observing degraded performance with Outbound and Inbound calls in the US region. To minimize impact, we suggest activating your business continuity settings. We will provide an update in 15 minutes or sooner.
Sep 5, 19:39 UTC
Update - Our engineering team has been engaged in the incident resolution. We are still observing degraded performance with Outbound and Inbound calls in the US region. We will provide an update in 15 minutes or sooner.
Sep 5, 19:24 UTC
Investigating - We are observing degraded performance with Outbound and Inbound calls in the US region. We will provide an update as soon as we have more details.
Sep 5, 19:10 UTC
Sep 4, 2025
Live dashboard and Integrations degraded performance in US region
Resolved - This incident has been resolved.
Sep 4, 19:30 UTC
Monitoring - We are seeing full recovery across all affected services, including Live. We will continue to monitor this behavior to ensure a smooth recovery.
Sep 4, 18:34 UTC
Update - Mitigation measures were successful and we are seeing stability. We are still actively and closely monitoring and will update shortly.
Sep 4, 17:56 UTC
Update - Mitigation measures were applied and we are seeing improvements. We are still monitoring and we will update shortly.
Sep 4, 17:23 UTC
Identified - Mitigation measures are being applied. We are still seeing some lag on Live, Explore and Integrations. We will update shortly.
Sep 4, 16:57 UTC
Investigating - We are seeing increased lag on Live and Integrations. We are currently investigating, we will update shortly.
Sep 4, 16:41 UTC
Sep 3, 2025
Live dashboard and Integrations degraded performance in US region
Resolved - This incident has been resolved.
Sep 3, 18:47 UTC
Update - We are seeing full recovery across all affected services, including Live. We will continue to monitor this behavior to ensure a smooth recovery.
Sep 3, 18:41 UTC
Monitoring - We are seeing ongoing recovery across all affected services. Live is still experiencing residual latency in some widgets that we expect to recover shortly. We are still monitoring and will provide an update in the next 1 hour.
Sep 3, 18:34 UTC
Update - Lag is not increasing at this time and data freshness of Live might take up to 2 minutes to update. We are monitoring and working on further mitigation measures. We will provide an update in the next two hours or sooner.
Advance Dialer and Talkdesk for Service Cloud Voice has been recovered and are now operational.
Sep 3, 18:17 UTC
Update - Lag is not increasing at this time and data freshness of Live might take up to 30 seconds to update. We are monitoring and working on further mitigation measures. We will provide an update in the next two hours or sooner.
A subset of calls on Advance Dialer and Service Cloud Voice might being impacted at the moment.
Sep 3, 17:49 UTC
Update - Mitigation steps are still in progress. Users in the US region may still be experiencing a delay of 30s updating widgets in Live Dashboards and Integrations. We are seeing that his value is being maintained and we will work to reduce it to nominal values.
We will provide an update in next hour or sooner.
Sep 3, 16:42 UTC
Identified - We are seeing increased lag on Live and Integrations, with delays of up to 30 seconds. We are currently investigating.
Sep 3, 16:21 UTC
Sep 2, 2025
Live dashboard degraded performance in US region
Resolved - This incident has been resolved.
Sep 2, 22:55 UTC
Monitoring - Mitigation measures have concluded and services are back to normal. Freshness of data in Explore and Live is also recovered
Sep 2, 22:50 UTC
Update - Mitigation steps have been applied, and the system is still recovering. The system is currently recovering previous events, a subset of users in the US region may still be experiencing a delay in updating widgets in Live Dashboards. We will provide an update in 1h:30 minutes or sooner.
Sep 2, 22:00 UTC
Update - Mitigation steps have been applied, and the system is still recovering. The system is currently recovering previous events, a subset of users in the US region may still be experiencing a delay in updating widgets in Live Dashboards. We will provide an update in 1h:30 minutes or sooner.
Sep 2, 20:28 UTC
Update - Mitigation steps have been applied, and the system is still recovering. The system is currently recovering previous events, a subset of users in the US region may still be experiencing a delay in updating widgets in Live Dashboards. We will provide an update in 1h:30 minutes or sooner.
Sep 2, 18:57 UTC
Update - Mitigation steps have been applied, and the system is still recovering. The system is currently recovering previous events, a subset of users in the US region may still be experiencing a delay in updating widgets in Live Dashboards. We will provide an update in 45 minutes or sooner.
Sep 2, 17:58 UTC
Update - Mitigation steps have been applied, and the system is still recovering. The system is currently recovering previous events, a subset of users in the US region may still be experiencing a delay in updating widgets in Live Dashboards. We will provide an update in 30 minutes or sooner.
Sep 2, 17:29 UTC
Update - Mitigation steps have been applied, and the system is currently recovering. A subset of users in the US region may still be experiencing a delay in updating widgets in Live Dashboards. We will provide an update in 30 minutes or sooner.
Sep 2, 17:00 UTC
Update - Mitigation steps have been applied, and the system is currently recovering. A subset of users in the US region may still be experiencing a delay in updating widgets in Live Dashboards. We will provide an update in 30 minutes or sooner.
Sep 2, 16:25 UTC
Update - Mitigation steps are still in progress. Users in the US region may still be experiencing a delay in updating widgets in Live Dashboards. We will provide an update in 30 minutes or sooner.
Sep 2, 15:49 UTC
Update - Mitigation steps are still in progress. Users in the US region may still be experiencing a delay in updating widgets in Live Dashboards. We will provide an update in 15 minutes or sooner.
Sep 2, 15:33 UTC
Identified - Our engineering team has been engaged in the incident resolution, and mitigation measures are in progress. Users might experience a delay in updating widgets in Live Dashboards in the US region. We will provide an update in 15 minutes or sooner.
Sep 2, 15:19 UTC
Investigating - We are currently investigating reports of delays on updating widgets on Talkdesk Live Dashboard in our US region.
Sep 2, 15:08 UTC
Sep 1, 2025

No incidents reported.

Aug 31, 2025
Scheduled Maintenance Update
Completed - The scheduled maintenance has been completed.
Aug 31, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 08:00 UTC
Scheduled - Talkdesk will be performing platform maintenance on Sunday, 31st August 2025, between 08:00
UTC - 12:00 UTC (01:00 - 05:00 PDT).

During this maintenance window, infrastructure enhancements will be made to increase platform resilience.

What can users expect during the maintenance period?
During this maintenance window, we don't expect any major impact on users; however, some products, such as Talkdesk Live, Explore, Activities, WFM, and Connections, may temporarily stop consuming data for a short period of time in the US deployment region.

This page will be updated throughout the maintenance.

Thank you for your understanding.
Aug 26, 13:33 UTC
Aug 30, 2025

No incidents reported.

Aug 29, 2025

No incidents reported.

Aug 28, 2025

No incidents reported.

Aug 27, 2025

No incidents reported.

Aug 26, 2025

No incidents reported.

Aug 25, 2025

No incidents reported.

Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

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