Outbound calls degraded performance

Incident Report for Talkdesk

Resolved

At this point, the system is back to normal values, and the customers should not be experiencing any degraded performance. Incident resolved.
Posted Apr 01, 2025 - 10:46 UTC

Monitoring

Mitigation steps were applied, and we are currently seeing recovery. We will provide an update in 15 minutes or sooner.
Posted Apr 01, 2025 - 10:39 UTC

Identified

Our engineering team has been engaged in the incident resolution. Only the US region is currently being affected. We will provide an update in 15 minutes or sooner.
Posted Apr 01, 2025 - 10:28 UTC

Investigating

We are observing degraded performance in Outbound calls in the US and EU regions. We will provide an update as soon as we have more details.
Posted Apr 01, 2025 - 10:20 UTC
This incident affected: Americas (US) (Outbound Calls (Talkdesk Voice)) and Europe (Germany) (Outbound Calls (Talkdesk Voice)).
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