Mitigation measures have improved the experience. f you are currently facing an issue, refreshing Talkdesk Workspace should mitigate the behaviour.
Posted Oct 19, 2025 - 03:26 UTC
Update
We are still working with our partner to ensure this transient issues are resolved. If you are currently facing an issue, refreshing Talkdesk Workspace should mitigate the behaviour.
Posted Oct 19, 2025 - 02:54 UTC
Monitoring
We are seeing improvements on status coherence for Talkdesk Agents. We are monitoring this sistuation and will keep this page up to date.
Posted Oct 19, 2025 - 02:27 UTC
Update
We are still seeing transient failures on updating agent call status.
Posted Oct 19, 2025 - 02:05 UTC
Identified
We have a new reoccurrence of an issue with our Messaging provider. Our team is applying mitigation measures.
Posted Oct 19, 2025 - 01:40 UTC
This incident affected: US (mytalkdesk.com) (Talkdesk Conversations (Talkdesk Omnichannel Engagement)).