Calls Not Being Delivered to a subset of Agents

Incident Report for Talkdesk

Resolved

This incident has been resolved.

Posted Feb 23, 2022 - 17:17 UTC

Monitoring

Mitigation measures were applied, and we are seeing improvements. We will keep monitoring the situation.

Posted Feb 23, 2022 - 17:08 UTC

Identified

Mitigation measures are in progress. This behavior is only affecting a subset of calls. We will provide an update in 15 minutes or sooner.

Posted Feb 23, 2022 - 17:00 UTC

Investigating

We are currently investigating the pace of calls being delivered agents affecting a small subset of customers. We will provide an update in 15 minutes or sooner

Posted Feb 23, 2022 - 16:49 UTC