Mitigation measures were applied, and we are seeing improvements. We will keep monitoring the situation.
Posted Feb 23, 2022 - 17:08 UTC
Identified
Mitigation measures are in progress. This behavior is only affecting a subset of calls. We will provide an update in 15 minutes or sooner.
Posted Feb 23, 2022 - 17:00 UTC
Investigating
We are currently investigating the pace of calls being delivered agents affecting a small subset of customers. We will provide an update in 15 minutes or sooner