At this point, the issue has been fixed and customers should no longer be experiencing difficulties. We will continue to monitor the situation.
Posted Sep 09, 2022 - 22:00 UTC
Update
Mitigation measures are currently in progress. Studio/IVR is able to receive and process inbound calls, Assignment/ACD is able to route calls to agents to those that are available. We expect our login systems to recover over time as our systems catch up with our mitigation measures. We will provide an update in 1 hour or sooner.
Posted Sep 09, 2022 - 21:19 UTC
Update
Mitigation measures are currently in progress. Studio /IVR is able to receive and process inbound calls, Assignment / ACD is able to route calls to agents to those that are available. A subset of users are experiencing degraded performance affecting the ability to Login. We will provide an update in 30 minutes or sooner.
Posted Sep 09, 2022 - 20:41 UTC
Update
Mitigation measures are currently in progress. Studio /IVR is able to receive and process inbound calls, Assignment / ACD is able to route calls to agents to those that are available. A subset of users are experiencing degraded performance affecting the ability to Login. We will provide an update in 30 minutes or sooner.
Posted Sep 09, 2022 - 20:06 UTC
Update
Mitigation measures are currently in progress. Studio /IVR is able to receive and process inbound calls, Assignment / ACD is able to route calls to agents to those that are available. A subset of users are experiencing degraded performance affecting the ability to Login. We will provide an update in 15 minutes or sooner.
Posted Sep 09, 2022 - 19:45 UTC
Update
Mitigation measures are currently in progress. A subset of users are experiencing degraded performance affecting the ability to Login. We will provide an update in 15 minutes or sooner.
Posted Sep 09, 2022 - 19:29 UTC
Identified
We are currently investigating degraded performance affecting the ability to Login to Talkdesk. We will provide an update in 15 minutes or sooner.
Posted Sep 09, 2022 - 19:11 UTC
This incident affected: Platform (Talkdesk ID Login).