Conversation APP Degraded performance

Incident Report for Talkdesk

Resolved

At this point, mitigation measures were applied and we are seeing full system recovery. Call routing was not affected.

Posted Jan 02, 2024 - 21:53 UTC

Monitoring

A fix as been implemented. We are currently monitoring the system.

Posted Jan 02, 2024 - 21:49 UTC

Identified

We are currently investigating a subset of customers with difficulties loading the Conversations APP in US deployment region. Mitigation measures are in progress

Posted Jan 02, 2024 - 21:28 UTC