Service Degradation

Incident Report for Talkdesk

Resolved

This incident has been resolved.
Posted Aug 25, 2022 - 16:36 UTC

Monitoring

Mitigation measures are currently in progress and we are seeing improvements, a subset of users are experiencing degraded performance affecting Routing, Call flows, Agent Dashboard Actions, and Login. We will provide an update in 15 minutes or sooner.
Posted Aug 25, 2022 - 16:21 UTC

Identified

Mitigation measures are currently in progress and we are seeing improvements, a subset of users are experiencing degraded performance affecting Routing, Call flows, Agent Dashboard Actions, and Login. We will provide an update in 15 minutes or sooner.
Posted Aug 25, 2022 - 16:05 UTC

Update

We are currently investigating degraded performance on Routing, Call flows, Agent Dashboard Actions, and Login affecting a subset of customers. We will provide an update in 15 minutes or sooner.
Posted Aug 25, 2022 - 15:54 UTC

Investigating

We are currently investigating degraded performance affecting Routing and Call flows. We will provide an update in 15 minutes or sooner.
Posted Aug 25, 2022 - 15:39 UTC