Service Degradation

Incident Report for Talkdesk

Resolved

This incident is resolved.

Posted Jan 20, 2023 - 17:13 UTC

Monitoring

Mitigation measures were applied and we are seeing recovery. We will continue to monitor and will provide an update in 30 minutes or sooner.

Posted Jan 20, 2023 - 16:31 UTC

Identified

We are currently investigating degraded performance affecting Live Reporting. Routing and Call controls are working as expected. Mitigation Measures are in progress. We will provide an update in 30 minutes or sooner.

Posted Jan 20, 2023 - 16:22 UTC