Service Degradation

Incident Report for Talkdesk

Resolved

This incident has been resolved.

Posted Jan 17, 2023 - 17:56 UTC

Monitoring

Mitigation measures were applied and we are seeing recovery. We will provide an update in 30 minutes or sooner.

Posted Jan 17, 2023 - 17:36 UTC

Identified

We are currently investigating degraded performance affecting Live Reporting. Routing and Call controls are working as expected. Mitigation Measures are in progress. We will provide an update in 15 minutes or sooner.

Posted Jan 17, 2023 - 17:19 UTC

This incident affected: Reporting & Analytics (Live Reporting).