Update to the Scheduled Maintenance on the 28th of September from 08:00 UTC - 12:00 UTC (01:00 - 05:00 PDT) in the US Region:
During this maintenance window, we don't expect any major impact however, Talkdesk SMS, Chat touchpoint configuration might suffer delays to update as well possible transient delays on updating agent status.
Posted Sep 19, 2025 - 16:33 UTC
Scheduled
Talkdesk will be performing platform maintenance on Sunday, 28th September 2025, between 08:00 UTC - 12:00 UTC (01:00 - 05:00 PDT).
During this maintenance window, infrastructure enhancements will be made to increase platform resilience.
What can users expect during the maintenance period? During this maintenance window, we don't expect any major impact on users; however, Talkdesk SMS features touchpoint configuration might suffer delays.
This page will be updated throughout the maintenance.
Thank you for your understanding.
Posted Sep 19, 2025 - 11:59 UTC
This scheduled maintenance affects: US (mytalkdesk.com) (Talkdesk SMS (Talkdesk Omnichannel Engagement), Talkdesk Chat (Talkdesk Omnichannel Engagement)).