Unable to login

Incident Report for Talkdesk

Resolved

This incident has been resolved.
Posted Jul 14, 2023 - 14:31 UTC

Monitoring

Mitigation measures were applied and we are currently seeing system recovery. We will keep monitoring and provide an update in 15 minutes.
Posted Jul 14, 2023 - 14:29 UTC

Update

We are currently applying mitigation measures in order to resolve the issue. Customers may still be experiencing degraded performance in Login and Voice functionalities. We will provide an update within 15 minutes.
Posted Jul 14, 2023 - 14:23 UTC

Update

We are currently experiencing an issue affecting Login and Voice functionalities in US regional deployment. Mitigation measures are currently in progress. We will provide an update within 15 minutes.
Posted Jul 14, 2023 - 14:19 UTC

Identified

We are currently experiencing an issue affecting Login and Voice functionalities in US regional deployment. Mitigation measures are currently in progress. We will provide an update within 15 minutes.
Posted Jul 14, 2023 - 14:12 UTC

Update

We are currently experiencing an issue affecting Login and Voice functionalities in US regional deployment. Mitigation measures are currently in progress. We will provide an update within 15 minutes.
Posted Jul 14, 2023 - 14:07 UTC

Investigating

We are currently experiencing an issue affecting Login in US regional deployment. We will provide an update within 15 minutes.
Posted Jul 14, 2023 - 13:50 UTC
This incident affected: Americas (US) (Inbound Calls (Talkdesk Voice), Outbound Calls (Talkdesk Voice), Talkdesk for Salesforce (Talkdesk Integrations), Talkdesk ServiceNow Connector (Talkdesk Integrations)).