Application errors

Incident Report for Talkdesk

Resolved

Further monitoring has revealed no recurrence of the earlier issues affecting calls. This incident is now resolved.

If you need additional help, please reach out to us at support@talkdesk.com

Posted Jan 14, 2021 - 00:18 UTC

Update

We have seen full recovery from the earlier issues. We are continuing to monitor for any further issues.

Posted Jan 13, 2021 - 23:35 UTC

Monitoring

We have applied additional mitigating measures and have seen improvement from the earlier issues. We will continue to monitor the situation.

Posted Jan 13, 2021 - 23:24 UTC

Update

We are still continuously engaged in mitigating intermittent problems affecting calls.

Posted Jan 13, 2021 - 23:04 UTC

Update

We are continuing to work to mitigate this issue.

Posted Jan 13, 2021 - 22:13 UTC

Identified

We have identified an issue causing failures in a subset of calls. We are still working to mitigate the issue.

Posted Jan 13, 2021 - 21:44 UTC

Update

We are working to mitigate intermittent problems making and receiving calls.

Posted Jan 13, 2021 - 21:21 UTC

Update

We are still investigating intermittent problems making and receiving calls.

Posted Jan 13, 2021 - 21:04 UTC

Update

We are continuing to investigate reports of intermittent problems making and receiving calls.

Posted Jan 13, 2021 - 20:42 UTC

Investigating

We have received reports of application errors and are investigating.

Posted Jan 13, 2021 - 20:27 UTC

This incident affected: Telephony (Inbound, Outbound) and Agent Experience & Routing (Call Flows & Routing).