Live reporting degraded performance in US region

Incident Report for Talkdesk

Resolved

This incident has been resolved.

Posted Feb 13, 2024 - 16:52 UTC

Monitoring

Mitigation was applied and we are seeing system recovery. We will keep monitoring the system and provide an update in 15 min.

Posted Feb 13, 2024 - 16:44 UTC

Identified

We are experiencing degraded performance with the Contacts Widget Live reporting in the US deployment region. Inbound and Outbound calls are not affected. As a workaround, the Recent Activity Multichannel dashboard in Explore can be used. Mitigation measures are currently in progress we will provide an update in 30 minutes or sooner.

Posted Feb 13, 2024 - 16:28 UTC

This incident affected: Americas (US) (Talkdesk Live™ Dashboard (Talkdesk Platform)).