Service Degradation
Incident Report for Talkdesk
We observed a service degradation that impacted a subset of inbound calls and subset agents of the following capabilities
1. Delayed login into the Agent console to a subset of agents
2. Delayed routing of some queued inbound calls to a subset of agents
3. Delayed updates in the Supervisor Live dashboard of the status of a subset of agents
This issue was caused by a service degradation of one of Talkdesk's partners and happened between 14:50 UTC to around 15:10 UTC. The service and effected capabilities are now operating normally.
Posted Aug 04, 2022 - 16:00 UTC