Degraded performance impacting Agent Dashboard

Incident Report for Talkdesk

Resolved

Talkdesk’s service has been fully restored and this incident is therefore resolved.

Posted Jan 12, 2021 - 15:30 UTC

Monitoring

We are observing improvements and we're continuing to monitor the situation.

Posted Jan 12, 2021 - 15:15 UTC

Identified

Agents may be unable to access the Contacts page within the Talkdesk web application and certain contact related functionality may be affected. We will provide additional updates as more information becomes available.

Posted Jan 12, 2021 - 15:04 UTC