Inbound and Outbound Degraded Performance

Incident Report for Talkdesk

Resolved

This incident has been resolved.

Posted Nov 04, 2024 - 18:58 UTC

Monitoring

At this point, the Inbound and Outbound performance issues have been resolved, and users should no longer be experiencing difficulties. We will continue to monitor the situation.

Posted Nov 04, 2024 - 18:53 UTC

Investigating

We are observing voice degradation in the US region since 06:20 UTC causing Inbound and Outbound failures. This issue impacts a subset of Talkdesk customers. We will provide an update as soon as we have more details.

Posted Nov 04, 2024 - 18:39 UTC

This incident affected: Americas (US) (Inbound Calls (Talkdesk Voice), Outbound Calls (Talkdesk Voice)).