Issues with receiving/making calls

Incident Report for Talkdesk

Resolved

Our systems are now fully operational and everything has recovered.

Please reach out to support@talkdesk.com if you see otherwise.

Posted 3 months ago. Nov 05, 2018 - 09:19 PST

Update

We are continuing to monitor for any further issues.

Posted 3 months ago. Nov 05, 2018 - 09:12 PST

Monitoring

We are seeing improvements across all systems and we will continue to monitor.

Posted 3 months ago. Nov 05, 2018 - 09:07 PST

Update

We are continuing to investigate this issue.

Posted 3 months ago. Nov 05, 2018 - 08:50 PST

Update

We are continuing to investigate this issue.

Posted 3 months ago. Nov 05, 2018 - 08:34 PST

Investigating

Our telecom provider has identified an issue and we're currently working closely with them on fixing this.

We'll provide more updates shortly.

Posted 3 months ago. Nov 05, 2018 - 08:29 PST

This incident affected: Voice - Incoming Browser Calls, Voice - Incoming SIP Calls, Voice - Incoming External Phone Calls, Voice - Outgoing Browser Calls, and Voice - Outgoing SIP Calls.

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