Issues with receiving/making calls

Incident Report for Talkdesk

Resolved

Our systems are now fully operational and everything has recovered.

Please reach out to support@talkdesk.com if you see otherwise.

Posted Nov 05, 2018 - 17:19 UTC

Update

We are continuing to monitor for any further issues.

Posted Nov 05, 2018 - 17:12 UTC

Monitoring

We are seeing improvements across all systems and we will continue to monitor.

Posted Nov 05, 2018 - 17:07 UTC

Update

We are continuing to investigate this issue.

Posted Nov 05, 2018 - 16:50 UTC

Update

We are continuing to investigate this issue.

Posted Nov 05, 2018 - 16:34 UTC

Investigating

Our telecom provider has identified an issue and we're currently working closely with them on fixing this.

We'll provide more updates shortly.

Posted Nov 05, 2018 - 16:29 UTC

This incident affected: Telephony (Inbound, Outbound, PSTN) and Apps (Quality Management, Voice and Screen Recording).