Issues with receiving/making calls

Incident Report for Talkdesk

Resolved

Our systems are now fully operational and everything has recovered.

Please reach out to support@talkdesk.com if you see otherwise.

Posted 10 months ago. Nov 05, 2018 - 09:19 PST

Update

We are continuing to monitor for any further issues.

Posted 10 months ago. Nov 05, 2018 - 09:12 PST

Monitoring

We are seeing improvements across all systems and we will continue to monitor.

Posted 10 months ago. Nov 05, 2018 - 09:07 PST

Update

We are continuing to investigate this issue.

Posted 10 months ago. Nov 05, 2018 - 08:50 PST

Update

We are continuing to investigate this issue.

Posted 10 months ago. Nov 05, 2018 - 08:34 PST

Investigating

Our telecom provider has identified an issue and we're currently working closely with them on fixing this.

We'll provide more updates shortly.

Posted 10 months ago. Nov 05, 2018 - 08:29 PST

This incident affected: Voice - Incoming Browser Calls, Voice - Incoming SIP Calls, Voice - Incoming External Phone Calls, Voice - Outgoing Browser Calls, and Voice - Outgoing SIP Calls.

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