Our partner has completed the mitigation measures, and they are seeing some recovery on their end. We are monitoring our systems to ensure a smooth recovery. We will provide an update in 15 minutes or sooner.
Posted Apr 17, 2025 - 22:09 UTC
Update
Our partner is still working on completing the mitigation measures. We will provide an update in 15 minutes or sooner
Posted Apr 17, 2025 - 21:58 UTC
Update
Our partner is still working to apply mitigation measures. We will provide an update in 15 minutes or sooner.
Posted Apr 17, 2025 - 21:42 UTC
Update
Our partner has identified the root cause and is now applying mitigation measures. We will provide an update in 15 minutes or sooner.
Posted Apr 17, 2025 - 21:26 UTC
Update
We are still working with our partner to recover the functionality. We will provide an update in 15 minutes or sooner.
Posted Apr 17, 2025 - 21:16 UTC
Update
We are still working with our partner to recover the functionality. We will provide an update in 15 minutes or sooner.
Posted Apr 17, 2025 - 21:12 UTC
Identified
Our engineering team is currently working with our partner on the incident resolution. Users are unable to send Webchats and SMS's in the US and EU regions. We will provide an update in 15 minutes or sooner.
Posted Apr 17, 2025 - 20:57 UTC
Investigating
We are observing degraded performance with Webchat and SMS in US and EU regions since 20:18 UTC, causing errors for users. We will provide an update as soon as we have more details.