Inbound Calls not Connecting

Incident Report for Talkdesk

Resolved

This incident has been resolved.
Posted Jun 24, 2021 - 15:33 UTC

Monitoring

At this point, the issue has been fixed and customers should no longer be experiencing difficulties. We will continue to monitor the results.
Posted Jun 24, 2021 - 15:16 UTC

Update

Mitigation steps are still in progress. We will provide an update in 15 minutes or sooner.
Posted Jun 24, 2021 - 15:05 UTC

Identified

Our engineering team has been engaged in incident resolution. Mitigation steps have been taken and recovery is in progress. We will provide an update in 15 minutes or sooner.
Posted Jun 24, 2021 - 14:44 UTC

Investigating

We are observing system degraded performance since 14:15 UTC causing Inbound calls not connecting. We will provide an update as soon as we have more details.
Posted Jun 24, 2021 - 14:24 UTC
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