We are writing to inform you that the maintenance window previously communicated has been extended. Maintenance will now take place over a 48-hour period, beginning at 22:00 UTC on September 11th.
During this time, you may notice a brief, purely visual delay in report data, where reports could take a few minutes to reflect the most current information. No underlying data will be lost or affected.
We have extended the maintenance window specifically to minimize the likelihood of you experiencing this impact. We appreciate your understanding and will notify you once maintenance has concluded.
Posted Sep 08, 2026 - 14:22 UTC
Scheduled
Hello,
We will be conducting a scheduled maintenance on Talkdesk Explore as part of an effort to migrate portions of its underlying support infrastructure.
During the maintenance window you may experience the following: - Explore may intermittently return a "Service Unavailable" message. - Data freshness may be delayed. - Scheduled Reports set to trigger during this window may not run as expected.
We will continue to provide updates on this maintenance schedule to keep you informed.
We have anticipated this maintenance 1 day earlier for operational reasons.
Thank you for your patience as we carry out this work.
Posted Sep 01, 2026 - 12:36 UTC
This scheduled maintenance affects: US (mytalkdesk.com) (Talkdesk Explore™ Reporting (Talkdesk Platform)) and Europe (mytalkdesk.eu) (Talkdesk Explore™ Reporting (Talkdesk Platform)).