Issue affecting ring groups
Incident Report for Talkdesk
The earlier incident has been resolved. If you need further assistance, please reach out to us at
Posted Feb 23, 2021 - 20:45 UTC
We have now resolved the issue affecting ring groups loading and related functionality. You should now be able to use Talkdesk again normally, including the ability to transfer calls. We're continuing to monitor the situation.

If you are still experiencing problems, please reach out to us at and we will be happy to help.
Posted Feb 23, 2021 - 19:55 UTC
We are observing a problem right now affecting some customers' ability to load ring groups and perform transfers. Inbound and outbound calls should work normally. We are investigating the root cause. We will provide another update soon.
Posted Feb 23, 2021 - 19:31 UTC
This incident affected: Apps (Callbar) and Voice (Call Controls).