A fix has been implemented by our voice service provider, and we are seeing recovery on our systems. Updates will be provided at the earliest opportunity.
Posted Apr 01, 2025 - 18:30 UTC
Update
We are working with our voice service provider on the incident resolution. Mitigation measures are in progress. We will provide an update as soon as possible.
Posted Apr 01, 2025 - 18:22 UTC
Identified
Mitigation measures are in progress, and we are seeing recovery in our systems. A subset of customers may experience some inbound/outbound call failures. Updates will be provided at the earliest opportunity.
Posted Apr 01, 2025 - 17:56 UTC
Monitoring
Mitigation measures are in progress, and we are seeing recovery in our systems. A subset of customers may experience some inbound/outbound call failures. Updates will be provided at the earliest opportunity.
Posted Apr 01, 2025 - 17:48 UTC
Identified
The Talkdesk voice service provider has been engaged in the incident resolution. Mitigation measures are in progress. We will provide an update as soon as possible.
Posted Apr 01, 2025 - 17:30 UTC
This incident affected: Americas (US) (Talkdesk Secure Payments™ (Talkdesk Platform)).