The failover fire drill was completed. The maintenance is now complete.
Posted Oct 05, 2025 - 09:47 UTC
Update
Failover was completed, we are now rolling back. A subset of account users will receive a notification to restart workspace.
Posted Oct 05, 2025 - 09:26 UTC
Update
Fire drill for our failover process will begin. A subset of account users will receive a notification to restart workspace.
Posted Oct 05, 2025 - 08:42 UTC
Update
We are now starting pre-fire drill configurations, a subset of account users will receive a notification to restart workspace.
Posted Oct 05, 2025 - 08:18 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 05, 2025 - 08:00 UTC
Scheduled
Talkdesk will be performing platform maintenance on Sunday, 5th October 2025, between 08:00 UTC - 10:00 UTC (01:00 - 03:00 PDT).
During this maintenance window we will be performing a fire-drill of a site failover procedure for our US Regional Cloud. This is important to have continued assurance and confidence on our failover procedures in the production environment.
What can users expect during the maintenance period? During this maintenance window, some tenants will have their logged in agents receiving a notification that they need to reload Workspace.
This page will be updated throughout the maintenance.
Thank you for your understanding.
Posted Sep 29, 2025 - 15:00 UTC
This scheduled maintenance affected: US (mytalkdesk.com) (Talkdesk Workspace™ (Talkdesk Platform)).