At this point, the issue has been fixed and customers should no longer be experiencing difficulties. We will continue to monitor the situation.
Posted Feb 12, 2025 - 21:27 UTC
Update
Mitigation steps are still in progress. We will share a resolution time estimate as soon as possible. We will provide an update in 15 minutes or sooner.
Posted Feb 12, 2025 - 21:17 UTC
Update
Mitigation steps are still in progress. We will share a resolution time estimate as soon as possible. We will provide an update in 15 minutes or sooner.
Posted Feb 12, 2025 - 21:01 UTC
Update
Mitigation steps are still in progress. Our system is stabilizing, but it may take some time. We will provide an update in 15 minutes or sooner.
Posted Feb 12, 2025 - 20:43 UTC
Identified
Our engineering team has been engaged in the incident resolution. We will provide an update in 15 minutes or sooner.
Posted Feb 12, 2025 - 20:26 UTC
Investigating
We are observing degraded performance with chat messages in region EU since 18:00 UTC causing the chats to appear blank. This issue impacts the Agent role. We will provide an update as soon as we have more details.
Posted Feb 12, 2025 - 19:40 UTC
This incident affected: Europe (Germany) (Talkdesk Chat (Talkdesk Omnichannel Engagement)).