Team has applied a mitigation measure and manual outbounds are recovering we are now monitoring all services.
Posted Jan 26, 2026 - 20:38 UTC
Update
We are currently applying mitigation measures that might result in a subset of customers to receive a message that they need to relogin into Workspace. This is part of our mitigation measures to restore manual outbounds.
Posted Jan 26, 2026 - 20:21 UTC
Update
We continue to work on further mitigation measures for the manual outbounds.
Posted Jan 26, 2026 - 19:50 UTC
Update
We are continuing to work on a fix for this issue with manual outobunds
Posted Jan 26, 2026 - 19:32 UTC
Update
We confirm the recovery of Inbound Calls and Live Chat. Our team is still working on further mitigation measures for manual Outbound Calls.
We will update this incident shortly.
Posted Jan 26, 2026 - 19:21 UTC
Update
Mitigation measures were applied and the we are starting to see recovery on Inbound Calls and Live Chat. Team is currently working on further mitigation measures for Outbound Calls. We will keep updating this incident.
Posted Jan 26, 2026 - 19:02 UTC
Update
We continue to work on further mitigation measures to fully restore service. We will keep this incident updated shortly.
Posted Jan 26, 2026 - 18:42 UTC
Identified
Our team has identified the root cause and several mitigation measures are being applied. We will update this incident shortly.
Posted Jan 26, 2026 - 18:29 UTC
Update
Our team is still investigating the impact on Inbound and Outbound and Live Chat. We will update this incident shortly.
Posted Jan 26, 2026 - 18:18 UTC
Investigating
Our team is investigating reports of impact on Inbound and Outbound Calls for our US Region. We will update this incident shortly.
Posted Jan 26, 2026 - 18:04 UTC
This incident affected: US (mytalkdesk.com) (Inbound Calls (Talkdesk Voice), Outbound Calls (Talkdesk Voice), Talkdesk Chat (Talkdesk Omnichannel Engagement)).