Inbound and Outbound Degraded performance

Incident Report for Talkdesk

Resolved

This incident has been resolved.

Posted Oct 30, 2024 - 17:08 UTC

Monitoring

At this point, the issue has been fixed and customers should no longer be experiencing difficulties. We will continue to monitor the situation.

Posted Oct 30, 2024 - 17:00 UTC

Investigating

We are observing voice degradation in the US region causing Inbound and Outbound failures. This issue impacts a subset of Talkdesk customers. We will provide an update as soon as we have more details.

Posted Oct 30, 2024 - 16:56 UTC

This incident affected: Americas (US) (Inbound Calls (Talkdesk Voice), Outbound Calls (Talkdesk Voice)).