Localized Connection Issues in Australia

Incident Report for Talkdesk

Resolved

The issue has been mitigated for affected customers. We will continue to monitor the situation for the rest of the day. Please reach out to support@talkdesk.com if you experience any issue.

Posted Apr 13, 2018 - 09:51 UTC

Identified

We have a workaround that has been put in place for the affected accounts in Australia. Please reach out to support@talkdesk.com if you experience issues in connecting to Talkdesk in Australia.

Posted Apr 13, 2018 - 08:29 UTC

Investigating

We're currently investigating issues in logging into Talkdesk from areas in Australia such as Sydney, Brisbane, and Perth. We will update this ticket with more information as soon as we have it.

Posted Apr 13, 2018 - 07:51 UTC