Service Degradation

Incident Report for Talkdesk

Resolved

This incident has been resolved.

Posted Nov 08, 2022 - 15:26 UTC

Monitoring

Mitigation measures are in place. We advise the impacted users to refresh the App in order to work successfully. We will keep monitoring.

Posted Nov 08, 2022 - 15:23 UTC

Investigating

We are currently investigating degraded performance across Workspace and Conversation App. Mitigation Measures are in progress. We will provide an update in 15 minutes or sooner.

Posted Nov 08, 2022 - 15:07 UTC

This incident affected: Reporting & Analytics (Live Reporting), Apps (Agent Workspace), and Agent Experience & Routing (Call Controls, Call Flows & Routing).