Service Degradation

Incident Report for Talkdesk

Resolved

This incident has been resolved.

Posted Dec 17, 2021 - 19:36 UTC

Monitoring

We are seeing recovery and all agents are able to login. A small subset of customers and agents were impacted with the issue that was caused by a third-party provider network latency. We will provide an update in 15 minutes or sooner.

Posted Dec 17, 2021 - 19:21 UTC

Update

As a part of mitigation, we are seeing users able to login slowly. Mitigation is still in progress. We will provide an update in 15 minutes or sooner.

Posted Dec 17, 2021 - 19:01 UTC

Update

Forward to external number will work. Logging in is still under mitigation. We will provide an update in 15 minutes or sooner.

Posted Dec 17, 2021 - 18:54 UTC

Identified

Mitigation steps are in progress. We will provide an update in 15 minutes or sooner.

Posted Dec 17, 2021 - 18:40 UTC

Investigating

We are observing login degraded performance. We will provide an update as soon as we have more details.

Posted Dec 17, 2021 - 18:29 UTC