Calls not dequeuing

Incident Report for Talkdesk

Resolved

Talkdesk’s service has been fully restored and this incident is therefore resolved.

Posted Nov 25, 2020 - 19:37 UTC

Monitoring

Talkdesk is seeing recovery. Calls should be currently dequeuing and be routed to agents. We will continue to monitor the situation and provide updates.

Posted Nov 25, 2020 - 19:15 UTC

Investigating

Talkdesk is aware of an ongoing issue caused by one of our providers resulting in calls not dequeuing to available agents mostly impacting Studio Flows. We will provide an update as soon as we have more details

Posted Nov 25, 2020 - 18:57 UTC