Outbound calls degraded performance for UK phone numbers

Incident Report for Talkdesk

Resolved

This incident has been resolved.
Posted Jul 25, 2025 - 00:12 UTC

Update

We are still observing recovery on Call Failures to A Subset Of Phone Numbers in the EU region. We will continue to monitor to ensure full service recovery. We will provide an update as soon as possible
Posted Jul 24, 2025 - 23:43 UTC

Monitoring

We are observing recovery on Call Failures to A Subset Of Phone Numbers in the EU region. We will continue to monitor to ensure full service recovery. We will provide an update as soon as possible
Posted Jul 24, 2025 - 22:13 UTC

Update

We are continuing to observe Call Failures to A Subset Of Phone numbers in the UK region. We are currently working with our carrier partner to resolve the issue. We will provide an update as soon as possible.
Posted Jul 24, 2025 - 21:11 UTC

Update

We are continuing to observe Call Failures to A Subset Of Phone numbers in the UK region. We are currently working with our carrier partner to resolve the issue. We will provide an update as soon as possible.
Posted Jul 24, 2025 - 19:58 UTC

Update

We are continuing to observe Call Failures to A Subset Of Phone numbers in the UK region. We are currently working with our carrier partner to resolve the issue. We will provide an update as soon as possible.
Posted Jul 24, 2025 - 18:57 UTC

Update

We are continuing to observe Call Failures to A Subset Of Phone numbers in the UK region. We are currently working with our carrier partner to resolve the issue. We will provide an update as soon as possible.
Posted Jul 24, 2025 - 17:57 UTC

Update

We are continuing to observe Call Failures to A Subset Of Phone numbers in the UK region. We are currently working with our carrier partner to resolve the issue. We will provide an update as soon as possible.
Posted Jul 24, 2025 - 16:57 UTC

Update

We are continuing to observe Call Failures to A Subset Of Phone numbers in the UK region. We are currently working with our carrier partner to resolve the issue. We will provide an update as soon as possible.
Posted Jul 24, 2025 - 15:18 UTC

Identified

Outbound calls are intermittently failing, this behavior is only affecting UK phone numbers. We are currently investigating the issue with our Carrier partners. We have confirmed that it is a UK local issue. We will provide an update as soon as possible.
Posted Jul 24, 2025 - 14:26 UTC
This incident affected: Americas (US) (Outbound Calls (Talkdesk Voice)), Americas (Canada) (Outbound Calls (Talkdesk Voice)), Europe (Germany) (Outbound Calls (Talkdesk Voice)), and APAC (Australia) (Outbound Calls (Talkdesk Voice)).