Dropped or missing audio on a percentage of voice calls in US
Incident Report for Talkdesk
Resolved
This incident has been resolved.
Posted 11 months ago. Aug 24, 2016 - 12:53 PDT
Monitoring
The issue affecting some inbound calls in the US has now been resolved. Please contact Talkdesk support if you are still experiencing problems.
Posted 11 months ago. Aug 24, 2016 - 12:44 PDT
Update
The issue for inbound calls made to US Geographic Phone Numbers has been resolved, but inbound calls to US Toll Free numbers are still impacted.
Posted 11 months ago. Aug 24, 2016 - 12:24 PDT
Identified
Our telecoms partner has identified an issue with inbound calls dropping and is working with their carriers to resolve it. A small percentage of outbound calls were similarly affected but this has been resolved.
Posted 11 months ago. Aug 24, 2016 - 12:09 PDT