All Systems Operational
Agent Dashboard   ? Operational
Contacts   ? Operational
Integrations - Contact Synchronization   ? Operational
Integrations - Task Execution   ? Operational
Reporting   ? Operational
Voice - Call Recordings & Voicemail   ? Operational
Voice - Dequeuing Calls   Operational
Voice - Greetings & Messages   ? Operational
Voice - Incoming Browser Calls   ? Operational
Voice - Incoming SIP Calls   ? Operational
Voice - Incoming External Phone Calls   ? Operational
Voice - Outgoing Browser Calls   ? Operational
Voice - Outgoing SIP Calls   ? Operational
Talkdesk ID Login   ? Operational
Talkdesk Live   Operational
Single Sign On (SSO)   Operational
SMS - Inbound   Operational
SMS - Outbound   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 18, 2018

No incidents reported today.

Jan 17, 2018

No incidents reported.

Jan 16, 2018

No incidents reported.

Jan 15, 2018

No incidents reported.

Jan 14, 2018

No incidents reported.

Jan 13, 2018

No incidents reported.

Jan 12, 2018
Resolved - Our telecom provider has confirmed that the issue is resolved.
Jan 12, 12:01 PST
Update - Our Telecom provider continues to work on resolving the routing failures for inbound calls from Canada to a small subset of Twilio US Toll-free numbers.
Jan 12, 09:30 PST
Update - The issue has been identified as a routing equipment failure and our telecom provider is working to fix the problem as soon as possible.
Jan 12, 08:42 PST
Update - Our Telecom provider is investigating the reports of intermittent inbound voice call failures to a small subset of Twilio US and Canadian Toll-free numbers. Their engineers are working with the problematic carrier partner to determine root cause and immediate fix.
Jan 12, 08:23 PST
Identified - A limited number of Talkdesk customers are experiencing issues with toll-free Canadian numbers. We have escalated to our telecommunications provider. If you are experiencing an issue, please contact us at support@talkdesk.com
Jan 12, 08:07 PST
Jan 11, 2018

No incidents reported.

Jan 10, 2018

No incidents reported.

Jan 9, 2018

No incidents reported.

Jan 8, 2018

No incidents reported.

Jan 7, 2018

No incidents reported.

Jan 6, 2018

No incidents reported.

Jan 5, 2018

No incidents reported.

Jan 4, 2018

No incidents reported.