All Systems Operational
Agent Dashboard ? Operational
Contacts ? Operational
Integrations - Contact Synchronization ? Operational
Integrations - Task Execution ? Operational
Reporting ? Operational
Voice - Call Recordings & Voicemail ? Operational
Voice - Dequeuing Calls Operational
Voice - Greetings & Messages ? Operational
Voice - Incoming Browser Calls ? Operational
Voice - Incoming SIP Calls ? Operational
Voice - Incoming External Phone Calls ? Operational
Voice - Outgoing Browser Calls ? Operational
Voice - Outgoing SIP Calls ? Operational
Talkdesk ID Login ? Operational
Single Sign On (SSO) Operational
SMS - Inbound Operational
SMS - Outbound Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 20, 2017

No incidents reported today.

Aug 19, 2017

No incidents reported.

Aug 18, 2017
Resolved - This incident has been resolved.
Aug 18, 14:22 PDT
Monitoring - Normal service has now been restored. You may have a backlog of calls in the queue, but these should now be ringing through to your agents.
Aug 18, 13:46 PDT
Update - While services are progressively coming back online, we are still working with our provider to fully restore service. We'll update again ASAP.
Aug 18, 13:24 PDT
Update - We have been advised by our telecom provider that service is now beginning to recover. We will update when we hear that all services are fully restored and operating normally.
Aug 18, 13:01 PDT
Identified - Our telecom provider has alerted us to issues creating new calls using their APIs. This is affecting both inbound and outbound calls. We will update as soon as we hear that service has been fully restored.
Aug 18, 12:52 PDT
Aug 17, 2017

No incidents reported.

Aug 16, 2017

No incidents reported.

Aug 15, 2017
Resolved - This incident has been resolved.
Aug 15, 13:42 PDT
Monitoring - We can confirm that Talkdesk is operating normally again and our Engineering team is monitoring performance.

If you are still having any issues please reach out to support@talkdesk.com and we will be happy to help.
Aug 15, 11:32 PDT
Update - Our Engineering team is still investigating the cause of these errors. As a workaround, if you are having difficulty logging in to Callbar, you can try our Main web application instead. To do that open your browser and visit http://account_name.mytalkdesk.com

Replace account_name with your Talkdesk subdomain.
Aug 15, 10:58 PDT
Investigating - We are aware of issues affecting some users currently. Our engineers are currently investigating with the highest priority. In the meantime, please keep trying as these issues are intermittent.
Aug 15, 10:36 PDT
Aug 14, 2017

No incidents reported.

Aug 13, 2017

No incidents reported.

Aug 12, 2017

No incidents reported.

Aug 11, 2017

No incidents reported.

Aug 10, 2017

No incidents reported.

Aug 9, 2017

No incidents reported.

Aug 8, 2017

No incidents reported.

Aug 7, 2017

No incidents reported.

Aug 6, 2017

No incidents reported.