Mitigation measures have been propagated to all customers. We are seeing full recovery of service. We will keep monitoring the service.
Posted Nov 26, 2025 - 09:41 UTC
Monitoring
We are seeing recovery of inbound and outbound after applying the mitigation measures. We will be monitoring the service. Thank you for bearing with us.
Posted Nov 26, 2025 - 09:14 UTC
Update
We are gradually applying mitigation measures and we are seeing recovery. We will update as soon as the full mitigation measures are applied and service is back to nominal
Posted Nov 26, 2025 - 09:01 UTC
Update
Team has identified an issue with our Internal Message Broker and are applying mitigation measures to resolve the issue. We recommend enabling and activating your continuity settings in Workspace Admin (Admin App -- Routing - - Continuity Settings). We will share next update shortly on the resolution and recovery.
Posted Nov 26, 2025 - 08:45 UTC
Update
We applied mitigation measures, but we are currently still seeing impact on voice and digital functionality. We are continuing to investigate the behaviour and will provide another update shortly.
Posted Nov 26, 2025 - 08:26 UTC
Identified
Team has identified a failure in our routing system and are currently applying mitigation measures
Posted Nov 26, 2025 - 08:08 UTC
Update
We are currently still investigating this issue and will update shortly.
Posted Nov 26, 2025 - 08:02 UTC
Investigating
We are receiving reports of inbound and outbound calls not receiving audio in our EU Region. We are investigating and will update this thread shortly.
Posted Nov 26, 2025 - 07:46 UTC
This incident affected: Europe (mytalkdesk.eu) (Inbound Calls (Talkdesk Voice), Outbound Calls (Talkdesk Voice), Talkdesk Digital Connect™ (Talkdesk Omnichannel Engagement)).