Delay assigning calls to agents
Incident Report for Talkdesk
Resolved
All systems are green since the full recovery noted in our last update. This incident is resolved.
Posted 13 days ago. Aug 12, 2019 - 14:06 PDT
Update
We've seen full recovery for assignment of Studio calls. We will continue to monitor and provide further updates if appropriate.
Posted 13 days ago. Aug 12, 2019 - 13:19 PDT
Update
We've seen recovery in assignment of Studio calls. We will continue to monitor and provide another update soon.
Posted 13 days ago. Aug 12, 2019 - 12:55 PDT
Update
We are seeing some cases where there is still a delay in routing callers to agents for a small subset of Studio calls. We’re continuing to monitor the situation.
Posted 13 days ago. Aug 12, 2019 - 12:14 PDT
Monitoring
We are seeing full recovery on Talkdesk Studio Routing and will continue monitoring.
Posted 13 days ago. Aug 12, 2019 - 10:22 PDT
Identified
Talkdesk has identified the cause of delayed dequeueing and has implemented a fix. Talkdesk studio routing is now recovering.
Posted 13 days ago. Aug 12, 2019 - 10:08 PDT
Investigating
Dequeuing calls within Studio flows apparently experiencing degraded performance where there is a delay in routing calls to agents.

Our engineering team is investigating to mitigate the issue and we will provide an update soon.
Posted 13 days ago. Aug 12, 2019 - 09:59 PDT
This incident affected: Voice - Dequeuing Calls.