We will open a scheduled maintenance period on Sunday the 19th of November from 10:00 AM to 1:00 PM UTC (2:00 AM to 5:00 AM PST).
Talkdesk continues to invest in Site Reliability and Disaster Recovery. In order to properly test our systems, we will conduct a fire drill on Sunday. This fire drill follows numerous internal-only fire drills and will serve as a test of our backup systems.
While we do not expect any noticeable impact, customers may experience the following, lasting only a few minutes:
- Temporary inability to log into Agent Dashboard or Callbar
- Talkdesk Live stops receiving data temporarily
- Delay (in seconds) in processing recordings or the waiting queue
- Delay (in seconds) in agent status changes
We will update our status page when the fire drill is complete. If you experience any issues and need assistance, please contact us at firstname.lastname@example.org