Scheduled maintenance is still in progress. We will provide updates as necessary.
Posted Oct 23, 2022 - 09:30 UTC
Update
Scheduled maintenance is still in progress. We will provide updates as necessary.
Posted Oct 23, 2022 - 09:00 UTC
Update
Scheduled maintenance is still in progress. We will provide updates as necessary.
Posted Oct 23, 2022 - 08:30 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 23, 2022 - 08:00 UTC
Scheduled
Talkdesk will be conducting platform maintenance during the hours of 08:00 - 11:00 UTC (01:00 - 04:00 PDT) on Sunday, October 23rd, 2022.
During this maintenance window, infrastructure enhancements will be made to increase platform resiliency.
What can users expect during the maintenance period?
We don't expect a major impact on users, however, In the Canada region there may be performance issues with call routing, enqueued calls might be unable to be dequeued and some New calls might fail to be delivered if force queueing is enabled. Some calls might fail to be transferred to another ring group or agent as well. We will also disable Interaction Analytics in the U.S. region during this time which will cause it to be unavailable.
This page will be updated throughout the maintenance.