Issues routing calls

Incident Report for Talkdesk

Resolved

This incident has been resolved.

Posted Dec 18, 2020 - 23:46 UTC

Monitoring

Our platform experienced a transient issue routing calls at approximately 19:30 UTC. This is resolved. We will continue to monitor and update as appropriate.

Posted Dec 18, 2020 - 20:37 UTC

This incident affected: Agent Experience & Routing (Call Flows & Routing).