Scheduled Maintenance Update

Scheduled Maintenance Report for Talkdesk

Completed

The scheduled maintenance has been completed.

Posted Aug 07, 2022 - 10:47 UTC

Update

Scheduled maintenance is still in progress. We will provide updates as necessary.

Posted Aug 07, 2022 - 10:30 UTC

Update

Scheduled maintenance is still in progress. We will provide updates as necessary.

Posted Aug 07, 2022 - 10:00 UTC

Update

Scheduled maintenance is still in progress. We will provide updates as necessary.

Posted Aug 07, 2022 - 09:30 UTC

Update

Scheduled maintenance is still in progress. We will provide updates as necessary.

Posted Aug 07, 2022 - 09:00 UTC

Update

Scheduled maintenance is still in progress. We will provide updates as necessary.

Posted Aug 07, 2022 - 08:30 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Aug 07, 2022 - 08:00 UTC

Scheduled

Talkdesk will be conducting platform maintenance during the hours of 08:00 - 11:00 UTC (01:00 - 04:00 PDT) on Sunday, August the 7th, 2022.

During this maintenance window, infrastructure enhancements will be made to increase platform resiliency.

What can users expect during the maintenance period?

-Live Dashboards widgets may stop updating for short periods of time

-Agent's status may not be visible when attempting to transfer a call to an agent or perform an agent-to-agent call

-Studio editor and Studio Flows manager will be unavailable

This page will be updated throughout the maintenance.

Posted Aug 01, 2022 - 23:30 UTC

This scheduled maintenance affected: Reporting & Analytics (Live Reporting) and Agent Experience & Routing (Studio Admin Interface).