The outage affecting a major internet service provider (dyn.com) continues. Many sites - including Talkdesk - may be inaccessible. You might have heard about this on the news as many other well known internet services have also been affected.
We don't have an estimate for when this major incident will be resolved. For more information you can check the Dyn status page: https://www.dynstatus.com/incidents/nlr4yrr162t8
Ask your IT if they are able to change to an alternative DNS provider such as Google or OpenDNS. We are seeing that some customers have had success doing this.
If you are still unable to access your Talkdesk web application you may be successful with the new Talkdesk Callbar instead. You can download and launch it from here: https://chrome.google.com/webstore/detail/talkdesk-callbar/idbejgmlldkhoiogoknpihhhbimbikdo
There are some important limitations to be aware of:
- If you are using Single Sign On to login to Talkdesk, you will not be able to use Callbar.
- If you do not know your email and password that you’ve used before to login at our main application, you will not be able to use Callbar.
- Once services are working normally again you should close the Callbar as using two Talkdesk applications simultaneously will cause issues with status and calls.
We do have documentation on our Knowledge Base for Callbar, although this is also being affected by the DNS outage and you may experience difficulty viewing it: http://support.talkdesk.com/hc/en-us/articles/212927363-Talkdesk-Callbar-Beta