This issue is now resolved. Please let us know if you are still having any trouble.
Posted Jul 26, 2017 - 02:11 UTC
Monitoring
Our telecom provider has pushed an update to address call issues in Australia and New Zealand. Agents can now take inbound calls as normal. Please reach out if you are still having inbound call issues.
Posted Jul 26, 2017 - 01:53 UTC
Investigating
We are aware of some issues currently affecting audio quality in Australia and New Zealand. Our telecoms partner is investigating and we'll update shortly.